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Spotler CRM vs Freshsales Comparison (2026)
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HubSpot CRM
4.5
Salesforce Sales Cloud
4.4
Zoho CRM
4.3
Good recommendations?
Spotler CRM
4.5
(453)5
252
4
166
3
29
2
5
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Freshsales
4.5
(623)5
404
4
164
3
32
2
8
1
15
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
The powerful small business CRM for B2B with everything you need to manage your sales and marketing. Find every customer, contact and communication instantly. Track your leads and automate your sales process. Keep on the ball by setting tasks and appointments so you never miss another sale.
Freshworks CRM Sales Cloud is a complete solution for sales teams to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights and nurture customer relationships. The Sales Cloud empowers sales teams with more time for selling by automating the sales process.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
453
5
4
3
2
1
252
166
29
5
1
- Value for money
- Ease of use
- Features
- Customer support
77%
would recommend this app4.5
623
5
4
3
2
1
404
164
32
8
15
- Value for money
- Ease of use
- Features
- Customer support
82%
would recommend this appPros
“Keeps everything together and allows me to have contacts at my fingertips.”
SP
Sian P.
Consultant
“It's fairly intuitive and covers all the basic elements you'd expect from a CRM with a marketing (email campaign) addition.”
Jake L.
Global Marketing Manager
“With its help, we can easily classify and respond to emails, schedule promotional offers, and gather valuable data about customers' interactions.”
TO
Tareq O.
Sales Engineer
Pros
“Moving seamlessly between sales (Freshsales), customer support (Freshdesk), and marketing tools under a unified interface simplifies team cross-collaboration.”
Gary A.
Founder CEO
“It's a basic CRM and does the job once you understand how it thinks (start with an Account, you must go to Accounts to create the Account, cannot just create an Account name when also creating a Contact).”
S. A.
Operations Manager
“Based on this and the support opening times, I expect to move us to another business suite, probably Zoho, within a year or so.”
S. A.
Operations Manager
Cons
“One of the primary concerns that businesses may have with Really Simple Systems CRM is its limited customization options. While the platform offers a range of features and functionalities, businesses may not be able to customize the platform to suit their unique needs as much as they would like.”
John S.
Social Media Consultant
“The biggest drawback is the lack of a merge mail feature to enable data to be inserted into a 'live' document for mailing letters etc.”
PW
Paul W.
Director
“I needed a CRM that I could customize for my specific requirements, where as other CRMs I tried, I had to try and fit my data in set fields and were not bespoke enough.”
IT
Ian T.
Director
Cons
“Support is particularly bad, a lack of understanding of their product.”
HS
Harry S.
Head of CSM
“This complexity often made it difficult to quickly generate actionable insights, hindering our ability to make timely and informed decisions.”
SC
SooHoon C.
Co-Founder
“NOTHING is ever resolved, support tickets are left open for weeks, and their customer support team blames their issues on the customer instead of fixing the problem.”
DL
Deborah L.
Marketing Director
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features172
- "What If" Scenarios
- A/B Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Scheduling
- Autoresponders
- Batch Processing
- Behavior Tracking
- Billing & Invoicing
- Budgeting/Forecasting
- Business Process Control
- CAN-SPAM Compliance
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Case Notes
- Channel Management
- Chat/Messaging
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Scoring
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Management
- Data Synchronization
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Field Sales Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Data Presentation
- HIPAA Compliant
- Heatmaps
- Image Library
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Scoring Models
- Multivariate Testing
- Online Forms
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Marketing
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
- Total features147
- "What If" Scenarios
- A/B Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Scheduling
- Autoresponders
- Batch Processing
- Behavior Tracking
- Billing & Invoicing
- Budgeting/Forecasting
- Business Process Control
- CAN-SPAM Compliance
- CRM
- CRM Integration
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call List Management
- Call Logging
- Call Recording
- Campaign Analytics
- Campaign Management
- Campaign Personalization
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Case Notes
- Channel Management
- Chat/Messaging
- Click Tracking
- Client Management
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Configurable Workflow
- Conflict Management
- Contact Database
- Contact Management
- Contract/License Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer History
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Scoring
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Management
- Data Synchronization
- Data Visualization
- Deal Management
- Docket Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Electronic Signature
- Email Campaign Management
- Email Distribution
- Email Management
- Email Marketing
- Email Response Control
- Email Sequences
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Exception Reporting
- Field Sales Management
- File Sharing
- For AEC Industry
- For Financial Institutions
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Funnel Analysis
- GDPR Compliance
- Goal Setting/Tracking
- Graphical Data Presentation
- HIPAA Compliant
- Heatmaps
- Image Library
- Interaction Tracking
- Internal Chat Integration
- Key Performance Indicators
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Engagement
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Legal Case Management
- List Management
- Live Chat
- Location Tracking
- Marketing Automation
- Marketing Calendar
- Mobile Access
- Mobile App
- Mobile Optimization
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple Scoring Models
- Multivariate Testing
- Online Forms
- Opportunity Management
- Performance Management
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Prioritization
- Product Catalog
- Proposal Generation
- Prospecting Tools
- Queue Management
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Recommendations
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Sales Activity Management
- Sales Analytics
- Sales Forecasting
- Sales Onboarding & Training
- Sales Pipeline Management
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Shared Contacts
- Single Sign On
- Social Marketing
- Social Media Integration
- Source Tracking
- Split Testing
- Statistical Analysis
- Subscriber Management
- Summary Reports
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Team Management
- Template Management
- Templates
- Territory Management
- Third-Party Integration
- Third-Party Integrations
- Time Tracking
- Visual Analytics
- Visual Editor
- Volunteer Management
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Analytics
- Website Integration
- Website Visitor Tracking
- Workflow Automation
- Workflow Management
Integrations
- Total integrations26
- ActiveCampaign
- Aircall
- Calendly
- Campaign Monitor by Marigold
- Constant Contact
- Dropbox
- Google Docs
- Google Drive
- Google Sheets
- Gravity Forms
- LeadGen App
- Leadinfo
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- OneLogin
- Osano
- PandaDoc
- QuickBooks Online Advanced
- Saasu
- Slack
- Trello
- Twitter/X
- Typeform
- Xero
- Zapier
- Total integrations4
- ActiveCampaign
- Aircall
- Calendly
- Campaign Monitor by Marigold
- Constant Contact
- Dropbox
- Google Docs
- Google Drive
- Google Sheets
- Gravity Forms
- LeadGen App
- Leadinfo
- Meta for Business
- Microsoft Azure
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- OneLogin
- Osano
- PandaDoc
- QuickBooks Online Advanced
- Saasu
- Slack
- Trello
- Twitter/X
- Typeform
- Xero
- Zapier
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