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roommaster
5
72
4
36
3
14
2
5
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Complete Hotel Management Simplified
Table of Contents
Is this product right for your business?
Find out with a
roommaster - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: May 2026
roommaster overview
What is roommaster?
roommaster, previously known as innQuest, is a comprehensive hotel management platform built specifically for independent hotels, hotel groups, and B&Bs. Our unified ecosystem combines PMS, booking engine, channel manager, revenue optimization, guest communication, and integrated payment processing to eliminate operational silos and streamline workflows.
With hotel operations at its core, roommaster reduces administrative clicks while providing real-time visibility across all aspects of your business. The platform features 100+ marketplace integrations, automated guest communications, dynamic pricing tools, and connections to 300+ OTAs. Our 24/7/365 support team consists of hospitality specialists who understand both technology and real-world hotel operations.
Properties typically experience 30% reduction in administrative workload and 15-30% increase in direct bookings. More than software, roommaster serves as your strategic technology partner for sustainable growth.
Starting price
per month
Pros & Cons
Customer Support
Hotel Management
Features
Booking System
Guest Charges
roommaster’s user interface
roommaster review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.2
Features
4.1
Ease of use
4.3
Customer support
4.2
Reviews sentiment
What do users say about roommaster?
Users think roommaster is user-friendly, with straightforward navigation and quick training for staff. They appreciate its comprehensive hotel management features, customizable reports, and integration with booking platforms, finding it valuable for both small and large properties. They say pricing is fair and the system offers good value for money, with many functionalities available.
Reviewers indicate customer support is generally responsive and helpful, though some report inconsistent experiences and limited support hours. They feel reporting and group booking functions could be improved, and note occasional challenges with advanced features, training, and technical support.
Select to learn more
Who uses roommaster?
Based on 129 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
roommaster's key features
Most critical features, based on insights from roommaster users:
All roommaster features
Features rating:
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roommaster pricing
Value for money rating:
Starting from
150
Per month
User opinions about roommaster price and value
Value for money rating:
To see what individual users think of roommaster's price and value, check out the review snippets below.
Maxwell P.
General Manager
Isabel G.
MANAGER
roommaster integrations (4)
Integrations rated by users
We looked at 129 user reviews to identify which products are mentioned as roommaster integrations and how users feel about them.
Integration rating: 5.0 (1)
“Payment Processor for credit card payments.”
Sal W.
Director Of Operations
Integration rating: 5.0 (1)
“Critical because it connects sales and marketing teams with guest and group booking data, making follow-ups and CRM tasks much smoother.”
Aaron J.
IT Manager
Integration rating: 5.0 (1)
“It's important to manage the online bookings”
Liondes C.
Owner
Integration rating: 5.0 (1)
“Nahtlose Intergration in M365 inkl AD Anbindung”
Christoph D.
Head of Project Management Office
Integration rating: 4.0 (1)
“It makes payments fast, secure, and easy within RoomMaster. Also, when running the night audit, batch are automatically closed, which is great for efficiency.”
Chelesa O.
Hotel Manager
Other top integrations
roommaster customer support
What do users say about roommaster customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of roommaster customer support.
Widely noted by reviewers, roommaster support is responsive, professional, and knowledgeable, with quick follow-up and clear guidance.
A significant portion of users highlight the team's patience, friendliness, and helpfulness during setup, troubleshooting, and ongoing use.
A limited number of users report difficulty reaching support quickly, limited availability, and occasional lack of thoroughness in resolving issues.
Support options
Training options
To see what individual users say about roommaster's customer support, check out the review snippets below.
“The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want”
Isabel G.
MANAGER
“Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced.”
Aaron J.
IT Manager
“Sometimes we would not get the best TECH support based on incomplete information.”
Mary N.
General Manager
“Support language barrier Can't resolve quickly”
Barbara P.
MANAGER
roommaster FAQs
roommaster has the following typical customers:
Mid-size Business, Large Enterprises, Small Business, Freelancers
These products have better value for money
Q. What level of support does roommaster offer?
roommaster offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum
