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Sage CRM vs Dynamics 365 Comparison (2026)

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Good recommendations?

Sage CRM

Dynamics 365

Overview

Speed up your business growth with our web-based CRM application: Sage, the leading supplier of business management solutions to small and medium businesses.

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

3.6

Value for money

Ease of use

Features

Customer support

40%

would recommend this app

4.4

5.8K

2.1K

561

Value for money

Ease of use

Features

Customer support

68%

would recommend this app

Pros

“I’ve used it mainly to support sales and customer management processes, customize workflows, and integrate it with other Sage products like Sage 300.”

Manish S.

AI and Automation Engineer

“I really loved that our Systems Integration Team could custom build workflows so applications within CRM work exactly as we needed them to and showing data which was relevant to us rather than having 'out of box' generic options”

Dawn O.

International Sales and Export Coordinator

“The learning curve is quick, new salespeople are generally ready to go in 1-2 days.”

Kevin F.

Sales Consultant

Pros

“The platform offers powerful sales management and invoicing capabilities, along with strong integration with the Microsoft ecosystem, which helps streamline workflows and improve productivity. Despite its broad functionality, the interface is well organized, and once users become familiar with it, everyday tasks are straightforward to perform.”

Andrea L.

Innovation Manager

“You can watch a lead convert in Sales, see the inventory instantly allocate in Supply Chain, and track the automated invoice hit Finance, all happening in lockstep, perfectly clean. When it works, the sheer operational efficiency is beautiful.”

Christopher V.

Human Relations

“The platform is reliable, highly customizable, and integrates seamlessly with other Microsoft products, allowing us to streamline workflows and reduce manual work. While it requires some time to learn and configure, the investment is worthwhile given the breadth of functionality it offers.”

Andrea L.

Innovation Manager

Cons

“At one point I even got separate solutions from different support specialists for the same issue I was facing, which was confusing and not what I expected.”

Manish S.

AI and Automation Engineer

“It may be slightly antiquated when compared to newer accounting systems.”

Ian S.

“Constantly having to "rank" the clients into groups based on their activity, so that I could market to "active" contacts was tedious.”

Sheral G.

REALTOR

Cons

“It does not have any visual cues options so it can make it easy for some errors to occur in billing and other transactions. If you don’t need that then go for it.”

Breanna G.

Onboarding Coordinator

“The learning curve is steep. If your people find the platform frustrating or overly click-heavy, they will resist using it. And a CRM or ERP is only as valuable as the data your people actually put into it. If adoption plummets, your investment is dead in the water.”

Christopher V.

Human Relations

“Dynamics 365 is powerful and clearly capable, but it can also feel heavy, confusing and frustrating to use day to day.”

Martina S.