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Salesforce Sales Cloud vs Kommo Comparison (2026)

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Good recommendations?

Salesforce Sales Cloud

Kommo

Overview

Salesforce Sales Cloud gives you a 360° view of your contacts, pulling in social activity, campaign and communication history, key contacts & deals, and more.

Kommo is a sales solution that uses your current data to deliver sales forecasts and plan strategically. You can even utilize your own formulas to gauge the likelihood of a purchase from your leads.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

18.8K

10.3K

6.4K

1.5K

265

166

Value for money

Ease of use

Features

Customer support

71%

would recommend this app

4.5

263

175

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“Salesforce Sales Cloud is a robust and enterprise-grade CRM solution that significantly improves sales process visibility and management. While it requires time to learn and properly configure, it becomes a highly effective tool for tracking pipelines, automating workflows, and generating insights once fully implemented.”

Swaminathan S.

ERC Sr. Associate

“Indeed, Salesforce helps the whole sales team, including me, to prospect new customers, manage the leads, control the whole sales pipeline, and maintain relationships with existing partners.”

Bruno M.

Sales Executive

“Customization and Scalability: You can tailor nearly everything—from custom objects and stage fields to automated logic via Salesforce Flow—allowing it to bend to unique business requirements rather than forcing a rigid workflow.”

darshan k.

Owner

Pros

“Regarding lead management, the product provides adequate tools for lead registration, tracking, and organization, supporting a more structured sales process.”

Julia F.

Secretary

“The communication tools enable more efficient interaction with customers and teams by integrating multiple channels into a single platform.”

Julia F.

Secretary

“The WhatsApp integration made daily work much easier, helped organize conversations and leads, and improved the entire sales workflow.”

Gabriel L.

Sales manager

Cons

“Ive used it on the sales and integration front to automate campaign set ups - only problem is garbage in - garbage out so there needs to some automated improvements since admins dont always optimize”

Marwa S.

Senior Solutions Engineer

“The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently.”

RAUL M.

Software support

“One minor complaint I have is that the reporting features can be a bit clunky at times, and it took a bit to figure out how to get the data we needed.”

Isla W.

Sales Operations Manager

Cons

“Additionally, customization options can feel limited in certain workflows, and the pricing may be a bit high for small teams or individual users.”

Iago S.

Vetore comunicação

“was that some features felt a bit confusing at first, especially the automations and settings.”

clara o.

business analysts

“Ideally, it’s better not to depend on support, whether for onboarding or for solving issues, because they’re not always very helpful in those situations.”

Nathalia S.

BDR