Sapaad Reviews - Pros & Cons, Ratings & more

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Sapaad is a cloud-based point-of-sale (POS) and restaurant management system designed for restaurants of all sizes.

Sapaad

Android

Web-based

Windows

iPad

iPhone

Finance & Administration

We found Sapaad to be a comprehensive solution. What I like most is the ease of access and the freedom that the POWA offers as a hardware platform.

After-service is super important for businesses like ours. There are similar products and systems out there, but Sapaad's customer service gives them an upper hand over the competition.

With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.

At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items. Sapaad has a fantastic ease of use.

I know there is an offline mode that allows punching of orders, but if we have no network or there's a power failure, things slow down and it becomes a hassle.

Food & Beverage Director

I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite.

Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale.

FnB Area Manager

The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.

IT Manager

A simple and comprehensive software, at the same time extremely user-friendly. And of course, the support team deserves praise.

Owner

Overall it is a positive experience and their support team is responsive.

Founder

Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance.

Call Center Manager

There should be a field in the CRM to record customer complaints while the call center agent is taking orders.

KDS does not display servers names on ticket so kitchen has no idea who rang in the ticket. Servers have to log in using an email and password, no keycode for quick entry.

I hope they address the outstanding gaps. A but pricey compared to others in the market but has a unique value in delivery management.

Owner 

No report that gives us purchases by item. No report that gives us consolidated or combined inventory for all locations for a certain date.

It can be handled very easily by my staff. One of the main features of Sapaad that we were attracted to was the integrated online ordering module.

The system is easy to setup and configure. I did the full setup using their intuitive user interface and support email.

My staff learnt how to use the system quickly on their own. Gives clear visibility on customer delivery orders.

Recommended for a small and avarage size of bussineses.

Sapaad is an excellent POS system that streamlines restaurant operations effortlessly. Its user-friendly interface makes managing orders, inventory, and sales a breeze. The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.

A POS that delivers.

I use it for orders for check bill for setup the menu for anything about the Restaurant.

very good and easy to use.

Overall experience was so far good with Sapaad.

One of the Best POS software available in the market right now

i open other shop and the stuff support us very well

amacing

Simple, Easy to use

I think the people at Sapaad want to do a good job, everyone I have talked to has been very polite. However kindness does not take away from the fact that this entire software is a Beta version at best and not ready for actual implementation in a full service restaurant. I don't even think it would be good for QSR. I

Not Worth the Low Cost!!!

Hi Mark - We're sorry to hear that the product has not lived up to your expectations. We are continually iterating and working to improve our solutions. We would request you to contact our support team if you are still facing issues with the product.
























































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Good Cloud system

Overall it is a positive experience and their support team is responsive. I hope they address the outstanding gaps. A but pricey compared to others in the market but has a unique value in delivery management.

Best for Delivery Management but has 2 critical gaps

Brilliant POS!

Hi Suhayb, thank you for your review! We've built Sapaad to be a powerful tool for restaurants but have prioritized its ease of use. That's why we value our customer's feedback as it helps us in finding new ways to imrpove our user experience.

We'll be rolling out a couple of cool new updates in the next few months that may not only address your feedback but also improve your restaurant operations. We will update our blog and also notify you when these updates go live.

Accurate and user-friendly system

Hi Abdul, thanks for writing a review! Sapaad is great for business owners because of its powerful dashboard that gives users rich reports and insights to make informed business decisions. Plus, since it's cloud-based, it can be accessed anytime and anywhere!

Intuitive and easy to use system

Hi Rashid, thanks for leaving a review! We're always looking for ways to improve our system which is why we value every customer feedback. We have some great features lined up that you will absolutely love! You can visit our blog for updates and we'll definitely inform you once they've launched.

Complete end-to-end POS solution

Hi Thariq, thanks for finding the time to write a review! We at Sapaad love hearing how easy it is for our customers to manage multiple branches with just one account. We're always looking for new featuers to add to our software so we value each and every feedback that we're given. We have some cool new features coming out soon that may not only address your recommendations but also improve other aspects of your restaurant's workflow!

Always improving the features

Hi Khaja, thanks for leaving a review! We're glad to know how easily the software has adapted to your restaurant. We at Sapaad are always looking for ways to improve our software to develop a total business solution for our users. We have a couple of cool new features lined up for 2019 that we know our users will absolutely love!

Comprehensive and cost-effective

Hi Shafeer, thanks for writing a review! We're happy to hear you mention our support team! They work hard to resolve any customer issues as fast as possible. We have some great new delivery and online ordering features coming out in the next few months that we know you'll absolutely love for your restaurant! We'll be sure to update you once they launch.

Excellent CRM and delivery tools

Hi Siljo, thanks for leaving a review! We're glad to hear how our powerful CRM was able to help your restaurant. We developed that feature to make it easy for restaurants to offer customers a more personalized dining experience by keeping track of favorites, orders, inactive customers, and much more!

Easy access of monitoring sales and identifying trends

Hi Nicola, thanks for writing a review! We at Sapaad love hearing about how different business types use our system. Sapaad was built to fit every type from small cafes and QSRs to kiosks and meal plan services. And we're happy to announce that we now offer both on-site and remote assistance to train each and every staff. We have some other great features lined up in the next few months that we know you'll absolutely love! We'll be sure to update you once they've launched.

Best customer service over competition!

Hi Zakarya, thanks for finding the time to write such a wonderful review! We love hearing about how effective Sapaad is for restaurants of all types and sizes. Thank you for mentioning our customer service! We value each and every feedback we receive and are always looking for new ways to improve our user experience. We actually have some cool new features lined up that may not only address your feedback but also improve other aspects of your restaurant workflow. We'll be sure to notify you once they launch!

Easy-to-use system. Top notch customer service!

Hi Chad, thanks for taking your time to write such a thoughtful review. And we're happy to hear you rave about our support team. They work extrememly hard to cater to all our customers' requests as soon as possible, be it through phone or email. We're constantly looking for ways to improve our system and user experience. We've already implemented some of the features you brought up but have much more awesome ones lined up in the near future! We'll be sure to update you once they've launched!

I generally like the product, but we need to enhance few things in inventory: 
1) no report that gives us purchases by item.
2) no report that gives us consolidated or combined inventory for all locations for a certain date.



Good and can get better!

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff's individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Accessibility to real-time sales information, even remotely!

Hi Oofrish, thanks for leaving a review! We at Sapaad love hearing our customers rave about the Dashboard. We made sure to include every report a restaurant might need--from best selling items to top performing staff--to make informed business decisions. We're constantly looking for ways to improve our product so we hope that you continue to enjoy it.

Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff.
One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad's SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

Perfect solution for retail F&B

Hi Yann, thanks for your review! We at Sapaad love hearing you rave about our online ordering module. We built it for customers all around the world to take control of their online revenue by having a beautiful online channel set up in minutes! We're happy to hear that you enjoy so many of our models! We actually have some great new features coming out soon that we know you will absolutely enjoy! We'll be sure to notify you once they've rolled out!

At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad.
Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device - in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use - be it backend configurations or front office operations.
Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn't have this ability previously. This has empowered my business decisions; there's simply no looking back.

Greater control and visibility over my business

Hi Ahmed, thanks for leaving a review! We built Sapaad with powerful features to offer restaurant owners a total business solution. But we always made sure to prioritize the ease-of-use. People of all backgrounds can use Sapaad with minimal training to make restaurant operations easy and more efficient. There are some cool new features launching soon that we know you'll love! We'll be sure to contact you when they launch. Cheers!

Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration.
What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad's progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I'm excited to see what's in store.

Addressed all business challenges 

Hi Darami, thanks for taking the time to write a review! We're happy to hear how many features your restauarant enjoys using. We built Sapaad to make the lives of restaurant owners easier--doing all the heavy work so our customers can focus on running their business. We're always lookinng for ways to improve our software to ensure that customers like you continue to enjoy using it. 

Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items.
Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I'm home; one click on my tablet and the orders print directly at my restaurant.
With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Revolutionised our customer service

Hi Nicky, thank you for writing a review! We're happy to hear about how much Sapaad has helped you with your business. We're constantly on the lookout for ways to improve Sapaad and our customer experience. We have some great new featueres lined up that will definitely boost your restaurant operations while still maintaining that ease-of-use that you're used to.

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