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SmartSurvey vs SurveySparrow Comparison (2026)
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Good recommendations?
SmartSurvey
5
81
4
27
3
5
2
1
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
SurveySparrow
5
69
4
42
3
7
2
3
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
The UK-based & secure survey management tool for creating, distributing, managing, and analysing responses for unlimited surveys.
SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
114
5
4
3
2
1
81
27
5
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.4
123
5
4
3
2
1
69
42
7
3
2
- Value for money
- Ease of use
- Features
- Customer support
Pros
Nicole Y.
Administrator
Gill H.
Marketing and Fundraising
David P.
Webmaster
Pros
Daniel C.
Benefits and Compliance Manager
Lanie S.
Owner
Daniel C.
Benefits and Compliance Manager
Cons
Gill H.
Marketing and Fundraising
Trevor H.
Product Trainer
Joshua F.
File Clerk/ Receptionist/Office Services
Cons
Niall F.
Head of Design
Shravya D.
Consultant
Monique J.
Market Research Analyst
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review17 days ago
Key features
- Total features75
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Automated Scheduling
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Charting
- Chat/Messaging
- Collaboration Tools
- Complaint Monitoring
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Portal
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Healthcare
- Forms Creation & Design
- Forms Management
- Full Text Search
- Individual Development Plans
- Knowledge Management
- Mass Texting
- Media Monitoring
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Panel Management
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone-Based
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Review Monitoring
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
- Total features116
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Autofill
- Automated Scheduling
- Benchmarking
- CES Survey Structure
- CRM
- CSAT Survey Structure
- Charting
- Chat/Messaging
- Collaboration Tools
- Complaint Monitoring
- Conditional Logic
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Import/Export
- Data Security
- Data Visualization
- Document Management
- Drag & Drop
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Database
- Employee Portal
- Employee Profiles
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- For Healthcare
- Forms Creation & Design
- Forms Management
- Full Text Search
- Individual Development Plans
- Knowledge Management
- Mass Texting
- Media Monitoring
- Mobile Access
- Mobile Survey
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multiple Question Types
- Multiple User Accounts
- NPS Survey Structure
- NPS of Customers
- NPS of Employees
- Negative Feedback Management
- Offline Access
- Offline Response Collection
- Panel Management
- Paper-Based
- Performance Management
- Performance Metrics
- Performance Review Management
- Personalization
- Phone-Based
- Progress Tracking
- Pulse Surveys
- Question Branching
- Question Library
- Question Piping
- Randomization
- Rater Selection
- Ratings/Reviews
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Response Quotas
- Response Validation
- Review Monitoring
- SMS Messaging
- SSL Security
- Search/Filter
- Segmentation
- Self Assessment
- Sentiment Analysis
- Single Sign On
- Site Intercept Survey
- Skills Assessment
- Skip Logic
- Social Media Integration
- Statistical Analysis
- Support Audio/Images/Video
- Survey Builder
- Survey Sample Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Text Fields
- Third-Party Integrations
- Trend Analysis
- URL Customization
- Visual Analytics
- Web Forms
- Website Integration
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations3
- AWeber
- ActiveCampaign
- Airtable
- ChatGPT
- Databricks
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Freshdesk
- Google Analytics 360
- Google Contacts
- HubSpot CRM
- HubSpot Sales Hub
- IFTTT
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft Excel
- Microsoft Fabric
- Microsoft Teams
- ModMed
- Notion
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Tableau
- Unanet ERP GovCon
- Zapier
- Total integrations25
- AWeber
- ActiveCampaign
- Airtable
- ChatGPT
- Databricks
- Dynamics 365 Customer Service
- Dynamics 365 Sales
- Freshdesk
- Google Analytics 360
- Google Contacts
- HubSpot CRM
- HubSpot Sales Hub
- IFTTT
- Intuit Mailchimp Email Marketing
- Jira
- Klaviyo
- Microsoft Excel
- Microsoft Fabric
- Microsoft Teams
- ModMed
- Notion
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Tableau
- Unanet ERP GovCon
- Zapier
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