SmartSurvey vs SurveySparrow Comparison

Overview

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and...

SurveySparrow is a conversational survey tool which allows users to create custom surveys, distribute surveys through multiple...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
£30.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$19.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.6

(78)

5

4

3

2

1

52

22

4

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.5

(41)

5

4

3

2

1

26

10

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
94%
would recommend this app

Pros

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.
Very Accessible visually and the navigation and editing functions are really user friendly. The team at SmartSurvey were really helpful, approachable and importantly can be contacted with ease.
Easy to use, great functionality and adding new features all the time. Multi-language support is great and the servers are in the UK so Safe Harbour isn't an issue.

Pros

Overall: fast, flexible with good optionality on questions. Great, responsive customer service.
Special shout out to their support team; they are good listeners, knowledgeable and solutions focused.
Alternative to many of the more popular survey sights, nice look for customers.

Cons

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.
User Interface could be more streamlined from designers side. Loading Problems on survey-taker side.
However, if it is off, and then someone responds, and you then turn it on, the system seems to continue to log the information, although it hides.

Cons

It still has some lack of customization but they are working on it.
Webhooks have trouble connecting to AWS public gateway.
Poor chat (only) customer support. Takes hours to get a small thing done.
  • Vendor responds to reviews
  • Last review14 days ago
  • Vendor responds to reviews
  • Last review25 days ago

Key features

  • Total features51
  • API
  • Access Control
  • Activity Dashboard
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Document Imaging
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Permission Management
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Video Support
  • Website Integration
  • Total features20
  • API
  • Access Control
  • Activity Dashboard
  • Authentication
  • Automated Scheduling
  • Automatic Notifications
  • Calendar Management
  • Charting
  • Chat
  • Collaboration Tools
  • Conditional Logic
  • Contact Management
  • Custom Charts
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Customizable Templates
  • Data Filtering
  • Data Import
  • Data Import/Export
  • Data Visualization
  • Distribution Management
  • Document Imaging
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Tracking
  • Feedback Collection
  • Feedback Management
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Permission Management
  • Preview Functionality
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Quota Management
  • RSS Feeds
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Integration
  • SSL Security
  • Scheduled Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Survey Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integration
  • Two-Factor Authentication
  • URL Customization
  • User Management
  • Video Support
  • Website Integration

Integrations

  • Total integrations4
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk
  • Total integrationsN/A
  • Constant Contact
  • Facebook
  • Gmail
  • Google Analytics
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Microsoft 365
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Slack
  • Stripe
  • Twitter
  • Wordpress
  • Xero
  • Zapier
  • Zendesk

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

SmartSurvey vs. SurveySparrow

See how SmartSurvey and SurveySparrow stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.