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Sobot
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-One Contact Center Solution
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Sobot - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: January 2026
Sobot overview
What is Sobot?
Sobot is a global leader in contact center solutions, offering a versatile platform that includes chatbot functionality, live chat, voice support, ticketing systems, messaging, and the WhatsApp Business API. Our mission is to provide a secure, adaptable platform that empowers companies worldwide to connect deeply and efficiently with their customers.
From small startups to multinational enterprises, Sobot believes that every business should have access to innovative customer experience tools. Serving over 10,000 brands across diverse industries in 18+ languages, our clients include renowned names such as Samsung, OPPO, Philips, Tineco, DFS, Renogy, Weee!, Michael Kors, J&T, Air Liquide, OPay, Mico, and Lilith Games.
Key benefits of using Sobot
Omnichannel: Seamless integration of data and omnichannel access create more opportunities for better customer management and user experience. With Sobot's integrated omnichannel customer contact solution, the separate and inefficient management of e-commerce customer service has been effectively improved, regardless of the channels customers come from (WhatsApp, Meta, Instagram, Telegram, etc.).
Intelligent: Artificial intelligence (AI) agent has obvious advantages-- it can both work independently and assist in human agents. It can solve problems in two modes, showcasing the powerful capabilities of its AI technology. Natural language processing (NLP) and large language model (LLM) technologies from Sobot enrich the AI customer service experience.
Interaction: Promoting marketing with more ways and more interactions to reach out to customers will strengthen the connections with customers, boosting their engagement and loyalty to our business.
Service: Offering comprehensive consulting, pre-sales solutions, delivery, and customer success services helps enterprise clients maximize the platform's benefits and achieve business success.
Starting price
Alternatives
with better value for money
Sobot’s user interface
Sobot pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.9
Ease of use
5.0
Customer support
4.9
Reviews sentiment
What do users say about Sobot?
Reviewers indicate Sobot significantly improves customer support by unifying channels like chat, email, and phone into a single dashboard, leading to faster response times and better team coordination. They say the support team is highly responsive, helping resolve issues quickly and making onboarding smooth, though some mention advanced setup and integration can require extra assistance.
Users think Sobot’s interface is intuitive and easy to navigate, allowing teams to manage inquiries efficiently with minimal training. They find setup generally straightforward, but some wish for more customization options and a smoother mobile experience for agents.
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Who uses Sobot?
Based on 87 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Sobot's key features
Most critical features, based on insights from Sobot users:
All Sobot features
Features rating:
Sobot awards
Sobot alternatives
Sobot
Starting from
No pricing info
Ringover
Starting from
29
Per month
LiveAgent
Starting from
15
Per month
Zendesk Suite
Starting from
39
Per month
Sobot support options
Typical customers
Platforms supported
Support options
Sobot FAQs
Sobot has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
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Q. What languages does Sobot support?
Sobot supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Korean, Malay, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Vietnamese
Q. Does Sobot offer an API?
Yes, Sobot has an API available for use.
Q. What level of support does Sobot offer?
Sobot offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat