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SugarCRM vs Zoho CRM Comparison

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Overview

SugarCRM is a Social CRM tool that includes full sales, marketing and support automation, email integration, reporting, team...

Category Leaders

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.8

376

5

4

3

2

1

105

131

102

31

7

  • Value for money
  • Ease of use
  • Features
  • Customer support
82%
would recommend this app

4.3

5.9K

5

4

3

2

1

2.9K

2K

734

163

71

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

Pros

This software is a mostly great well-rounded CRM, and their support team is fantastic with any questions.
SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution.
It really allow the small business companies to track sales, invoices, bills and market to our customers in a better way. This CRM is so easy to use just because of its great users interface.

Pros

You can build incredibly amazing customer relationship with the most popular and favorite Zoho CRM Software. You can convert extra leads and you can easily increase your revenue.
I like the most about the collaborative easy to use tools with any type of function like customer service, marketing and creating automated responses which are very helpful.
ZOHO CRM is very easy to use, particularly, it offers you the ability to customize its features to fit business goals. It has a great user-friendly interface and easy to navigate.

Cons

Which is ridiculous, any permission system should be deny by default. The email module which we use heavily is unreliable.
Difficult to navigate and figure out how it worked. There was no customer service to call on and google searches for fixes proved fruitless.
A CRM without an automatically tracked last activity is useless. There are somework arounds that don't work for email rendering this product useless.

Cons

The workflow piece is awful and not intuitive at all. Where all other platforms use actual workflows, Zoho is stuck in the 18th century in its interface.
Really clunky, looks terrible (in terms of UI), and generally a bad CRM tool. I guess you get what you pay for.
It was a mistake and I immediately corrected myself by ignoring Zoho apps. Though I wasted 2 months learning the modules.
  • Vendor responds to reviews
  • Last review15 days ago
  • Vendor responds to reviews
  • Last review2 days ago

Key features

  • Total features143
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Automated Routing
  • Batch Processing
  • Behavior Tracking
  • Brand Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Demographic / Firmographic Data
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multi-Language
  • Multiple Scoring Models
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management
  • Total features207
  • AB Testing
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Audience Targeting
  • Automated Routing
  • Batch Processing
  • Behavior Tracking
  • Brand Tracking
  • Budgeting/Forecasting
  • Business Card/Badge Scanning
  • Business Process Control
  • Buyer Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Cataloging/Categorization
  • Channel Management
  • Chat/Messaging
  • Churn Management
  • Client Management
  • Client Portal
  • Client Tracking
  • Client/Property Matching
  • Collaboration Tools
  • Commenting/Notes
  • Commission Management
  • Communication Management
  • Community Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Delivery
  • Content Library
  • Content Management
  • Contract/License Management
  • Conversion Tracking
  • Correlation Analysis
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable CTAs
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Scoring
  • Customizable Templates
  • Customization
  • Dashboard
  • Dashboard Creation
  • Data Enrichment
  • Data Import/Export
  • Data Synchronization
  • Data Visualization
  • Demographic / Firmographic Data
  • Document Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Event Triggered Actions
  • Exception Reporting
  • Expense Tracking
  • FAQ
  • Field Sales Management
  • For AEC Industry
  • For Financial Institutions
  • For Insurance Industry
  • For Mac Devices
  • For Real Estate
  • For Sales Teams/Organizations
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Forecasting
  • Gamification
  • Goal Management
  • Graphical Data Presentation
  • Help Desk Management
  • Incentive Management
  • Interaction Tracking
  • Internal Chat Integration
  • Knowledge Base Management
  • Knowledge Management
  • Landing Pages/Web Forms
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Lead Segmentation
  • Live Chat
  • Loyalty Program
  • Marketing Automation
  • Marketing Calendar
  • Meeting Management
  • Mobile Access
  • Mobile Alerts
  • Modeling & Simulation
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Channel Social Integration
  • Multi-Currency
  • Multi-Language
  • Multiple Scoring Models
  • Multivariate Testing
  • Negative Feedback Management
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Pipeline Management
  • Pipeline Reports
  • Predictive Analytics
  • Prioritization
  • Process/Workflow Automation
  • Product Catalog
  • Progress Tracking
  • Project Management
  • Project Tracking
  • Proposal Generation
  • Proposal Management
  • Prospecting Tools
  • Quota Planning
  • Quotes/Estimates
  • ROI Tracking
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Rewards Management
  • Role-Based Permissions
  • Routing
  • SMS Marketing
  • Sales Activity Management
  • Sales Analytics
  • Sales Approval
  • Sales Automation
  • Sales Forecasting
  • Sales Pipeline Management
  • Sales Planning
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Sentiment Analysis
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Source Tracking
  • Statistical Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Team Assignments
  • Template Management
  • Territory Management
  • Text Analysis
  • Third Party Integrations
  • Training Management
  • Transaction History
  • Trend Analysis
  • User Management
  • Visual Analytics
  • Warranty Tracking
  • Web Forms
  • Web-based Deployment
  • Website Analytics
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Wiki
  • Workflow Management
  • XML / RSS
  • eCommerce Management

Integrations

  • Total integrations312
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite
  • Total integrations491
  • Constant Contact
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Mailchimp
  • Meta for Business
  • Microsoft Outlook
  • PayPal
  • QuickBooks Online Advanced
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • Twitter
  • WordPress
  • Xero
  • Zapier
  • Zendesk Suite

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SugarCRM logo

SugarCRM

sugar crm for outdoor teams

Reviewed 2 years ago

average product for our use for mobile salesforce management - may not be most recommended for this type of application.

Pros

fairly basic and simple to use, reasonable good reporting functions, the cost is very low but matches the features.

Cons

integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there for wide range. the interfaces are not as intuitive as other crms like salesforce or Zoho.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SugarCRM logo

SugarCRM

Not recommended

Reviewed 4 years ago

Sugar CRM is a traditional CRM, nowadays when there a new CRM software, sugarcrm has been basically been freezed. Not recommedend at all

Pros

SugarCRM is a traditional CRM, no other good things, no kudo points, just a CRM

Cons

All fashioned GUI. Not easy to use. Really bad support for Latin America

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SugarCRM logo

SugarCRM

Great social media oriented CRM!!

Reviewed 6 years ago

Great product if you are into social media engagement management.

Pros

Easy to integrate with social accounts.

Cons

Not many options on basic CRM features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SugarCRM logo

SugarCRM

CRM

Reviewed 4 years ago
Pros

A lot of options with this CRM. Integration was fair.

Cons

Expensive compared to others basic CRM programs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SugarCRM logo

SugarCRM

CRM That Could Use Some Help

Reviewed 4 years ago
Pros

SugarCRM is more cost effective that must CRM, it can complete the needed tasks and basic CRM requirements.

Cons

It's hard to understand and doesn't pack the punch as many CRM software. It's a little hard to follow-up, set-up. You also need to add your own SMS mail service to send emails.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

SugarCRM logo

SugarCRM

SugarCRM is the best CRM

Reviewed 11 years ago

Sugar is the CRM of the future

Pros

SugarCRM is the best CRM, easy to use, solid and robust, easy of integration with ERP, VoIP and Jaspersoft and Revolution

Cons

no problem with Sugar

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

SugarCRM logo

SugarCRM

SugarCRM

Reviewed 2 months ago
Pros

Good order entry through website into CRM

Cons

Quality System not built in and not tied in

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

SugarCRM logo

SugarCRM

Solid and customizable

Reviewed 4 years ago

Overall, this is a solid CRM that would be helpful for medium-large businesses. It is highly customizable, but that comes with a warning, that that kind of customization may make it impossible to integrate with other marketing tools.

Pros

This CRM is a solid tool for medium/large size businesses. It can be highly customized to fit specific needs for a business.

Cons

I ran into issues connecting this CRM with outside platforms using an API

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SugarCRM logo

SugarCRM

Great open source CRM solution

Reviewed 4 years ago
Pros

Not ready to invest in salesforce? Look no further than sugar CRM, it is free to start and has lots of CRM features for your sales team.

Cons

A bit DIY but it starts free and has lots of features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SugarCRM logo

SugarCRM

SugarCRM - Quick CRM

Reviewed 5 years ago

The best way to start into CRM World!

Pros

- Easy to Install - Easy to Deploy - Easy to Development - Many knowledged base pages - Many plugins - Easy to Integrate

Cons

- Scalability - Not is intuitive - Little volatile - Hard frond-end customization - Security Schema not enough

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SugarCRM logo

SugarCRM

Great CRM Software

Reviewed 7 months ago
Pros

self hosted great CRM software easy to use

Cons

could use a update on the interface looks to old

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

SugarCRM logo

SugarCRM

Sugar CRM is inexpensive, functional and quite dated

Reviewed 6 months ago
Pros

Sugar CRM is a functional CRM that works reasonably well for tech-minded folks who don't mind getting used to its unappealing interface. It has the basic tools and functionality one would expect from a CRM and some of the integrations are solid (for data imports primarily).

Cons

The interface feels old and doesn't give the user much power to reconfigure it to work in a way that will help the user's specific needs. The marketing automation integrations are clunky, too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

SugarCRM logo

SugarCRM

For me, it was Salesforce vs. Sugar CRM. SugarCRM is half the cost, and does the same job.

Reviewed 5 years ago

I run my entire company using this CRM system.

Pros

Very flexible and easy to edit. Fast response time on queries (I use the OnDemand cloud version). Good support for SugarCRM staff. And there are many integrations and plugins that enhance the experience.

Cons

Lot of 3rd party integrations and customizations can "break" as Sugar goes through upgrades. The Word and Outlook Add-ins are a bit awkward and time consuming -- but they do work as advertised. Sometime there is constant re-logging in to make them work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SugarCRM logo

SugarCRM

So far, so good with Sugar implementation and use

Reviewed 4 years ago
Pros

I love the user interface, particularly how one can view various data about a contact without wasting time clicking through to the full contact view. The customized reports, headings, and sections are fantastic. So far our implementation has gone very well with helpful support from a Sugar vendor.

Cons

So far we haven't experienced any cons. Sugar is significantly more expensive than our previous CRM but cheaper than Salesforce, so it seems like a great midrange CRM for a company with 3-5 years of business in the growth stage.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

SugarCRM logo

SugarCRM

OK CRM

Reviewed 4 years ago

Sugar has a cool name and is an average CRM software that is better than no CRM software. Links are limited but you can put in any info needed.

Pros

This software is easy to see and add data into, and makes a good resource to browse through. Info is easy to update.

Cons

The data does not link well together and the relationships you can build are very limited, which really limits the power of the software overall.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SugarCRM logo

SugarCRM

Great for small Enterprises

Reviewed 3 years ago

It's a great and reliable CRM for startups or small businesses

Pros

I love the simplicity of the system. It's very easy to set up and start operating from day one.

Cons

Not easily integrable with external systems

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

SugarCRM logo

SugarCRM

An ok resource if you are low budget

Reviewed 3 years ago

It is a suitable CRM if you don’t have strong requirements

Pros

The dashboard is pretty comprehensive and allows to immediately discover all the main functions. Fields can be easily customized

Cons

It is not the most user-friendly software available – other CRMs are a lot more intuitive. You have to invest quite some time to understand how it works

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

SugarCRM logo

SugarCRM

Good tool to get start with CRM

Reviewed 4 years ago

The contact management and scheduling is great for sales and customer service team to communicate with customers. As it is opensource, you can modify the script as it goes.

Pros

Easy to use and it covers the basic functions needed for CRM.

Cons

A bit complicated to install SugarCRM as you will need to know IT to install Apache web server. But once installed, it should be easy to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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SugarCRM logo

SugarCRM

SugarCRM Review

Reviewed a year ago

Good experience, we switched to a CRM more suitable within our industry

Pros

Lead management was very well integrated with the software, great visuals and good customer service

Cons

Hard to integrated new data and very few updates

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SugarCRM

Sugar is SWEET! (See what I did there!)

Reviewed 3 years ago

Use Sugar CRM to keep track of client records for 30-40 clients.

Pros

Super easy to set up program. Does a great job at keeping up with client information and tracking history of interactions.

Cons

The videos for training were helpful but oftentimes it appeared that they were for much larger companies than our small 10-20 employee organization.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SugarCRM logo

SugarCRM

Adequate CRM

Reviewed 4 years ago
Pros

Has a lot of the sales management features you'd need from a crm.

Cons

very basic and limited in term of platform and add-ons

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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SugarCRM logo

SugarCRM

Great CRM, but the FREE version is the best

Reviewed 4 years ago

The main benefits I got from this software was the ability to keep my contacts all in one place. It was excellent in scheduling tasks, creating contacts, assigning tasks, etc.

Pros

The thing I liked best about the Sugar CRM Community Edition that is free is that our developers could customize it for our company and add great features, something we can't do with the big name CRM solutions.

Cons

The thing I like the least about this software is it is very limited in features which makes their competitors a better bargain. Additionally, the functionality can be off. For example, our developers had difficulty incorporating some features into their free CE because of bugs. I have heard from others the paid version is overpriced, not worth it, and there are other better options out there.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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SugarCRM logo

SugarCRM

A free CRM - not worth the price

Reviewed 6 months ago

It is a good startup CRM for base use. Not nice looking not always working but cost no money.

Pros

It is a free CRM and you can fully customize to your needs.

Cons

Very hard to actually customize it. The templates do not fully work and thus many times the system just breaks. Not feasible to use without a programmer putting it straight.

Vendor response

Thank you for your review and feedback, however it is important to highlight that you have provided this feedback on a product that is no longer supported by SugarCRM. Sugar Community Edition is the legacy version of our platform for the open-source community, which is traditionally utilised by developers and not by businesses to run day-today operations. If you require a flexible platform that...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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SugarCRM

Good crm

Reviewed 3 years ago
Pros

This crm is easy and intuitive to use. There's not much learning curve

Cons

I haven't found much not to like. Ive heard stories of security issues, but that's fairly common across the board

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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SugarCRM

Base level reporting CRM

Reviewed a month ago
Pros

Sugar CRM has interesting potentially especially for small companies that have low budget. It's a great pro having the possibility to host it in proprietary servers.

Cons

Local host means having a slow CRM and also it's hard customizing reports and data visualization tool to track activities.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Zoho CRM

An easy-to-use and powerful CRM

Reviewed 6 years ago

Zoho CRM is a part of my daily life as a Software Sales-Consultant. Let me list out the pros and cons. PROS: 1. The first thing I admired about Zoho CRM is, its ease of use. I know many Saas CRMs are easy to use. But this one packaged with multiple options and features than some Saas CRMs yet I never find it hard to use all the features. 2. Reports: I always love to generate reports for my Vendors...

Pros

Reporting. Dashboards, Association factor of leads and contacts.

Cons

Customer Support, Lack of Customizations