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SurveyMonkey vs Constant Contact Comparison (2026)

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SurveyMonkey

Constant Contact

Overview

Create experiences customers love with AI-powered surveys & analytics. Quickly gather and analyze feedback using NPS®, CSAT, and VoC programs to identify opportunities for improvement. Integrate insights with 200+ business tools like Salesforce and Tableau, empowering teams to take action.

Cloud-based digital marketing platform for small businesses and nonprofits, covering email, SMS, social media, and event management.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

10.5K

6.8K

498

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

4.3

2.9K

1.5K

998

318

Value for money

Ease of use

Features

Customer support

68%

would recommend this app

Pros

“It saves time, keeps responses organized, and provides useful reporting that helps improve internal processes and team engagement. While some premium features come at an additional cost, the platform is dependable, user-friendly, and delivers good value for regular feedback collection.”

Emilia W.

Network Support Coordinator

“My only criticism is the way response data is exported. While the export feature is functional, I feel the formatting could be improved to make the data easier to analyze and present, especially when working with larger surveys or sharing results with others”

Ashley G.

HR Manager

“I especially appreciate the variety of question types, customization options, and detailed analytics that help turn responses into actionable insights.”

Jenny H.

Communications Director

Pros

“Constant Contact helped simplify email marketing and communication with customers by centralizing contact lists, campaign creation, scheduling, and reporting into one platform.”

Bradley R.

IT Director

“It provides an intuitive platform for creating professional email campaigns, managing contact lists, and tracking campaign performance without a steep learning curve.”

Stacy S.

Sales Marketing Coordinator

“It handles the practical machinery of email marketing: contact storage, list management, templates, campaign creation, sending, and basic reporting, without turning every campaign into an engineering project.”

James G.

Senior Manager, Infrastructure Engineering

Cons

“Some advanced survey logic and reporting features require a paid subscription, which may not be ideal for smaller teams with basic needs.”

Emilia W.

Network Support Coordinator

“Some customization and analytics options are only available in higher-priced plans, which can be expensive for individuals or small businesses.”

Ronith C.

Student

“The free/basic tier has serious restrictions—limited questions, limited number of responses you can view/export, and many features locked behind paid plans.”

Emma W.

Assistant manager

Cons

“You can't resize images within blocks, for example, and when you create a new block yourself, you can't copy and paste them into a new template or save them as a content block for reuse.”

Jill R.

Founder, Owner

“Some of the automation and advanced segmentation features are not as deep as some higher-end marketing platforms.”

Bradley R.

IT Director

“The layout editor is pretty inflexible, or at least not a "friendly" user experience. While they have a lot of templates, there are definitely limitations on the creativity end.”

Jill R.

Founder, Owner