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Voice of customer VOC and Enterprise Feedback Management EFM programs are growing customer feedback volumes very rapidly in many companies. Monitoring and engaging in social media discussions and short Net Promoter Score NPS surveys are just a couple of examples how companies are getting customer feedback almost in real-time from their customers.
Typical customers
Platforms supported
Support options
Training options
Starting from
250
Per month
Starting from
3.60
/user
Per month
Value for money
5.0
/5
1
Starting from
250
Per month
Value for money contenders
Functionality
4.0
/5
1
Total features
10
4 categories
Functionality contenders
Overall Rating
4.0
/5
1
Positive reviews
100
%
0
1
0
0
0
Overall rating contenders
Loek v.
Telecommunications, 51-200 employees
Used daily for 2+ years
Review source
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Having used Etuma for a few years I have come to appreciate how easy it is to use the service to find the key themes in our customers' feedback, pointing you quickly to the key issues. It is also easy to connect new data sources, and it can handle feedback from different languages. Like with any language / text analysis solution, it takes a bit of time initially to get the results finetuned.
Easy to get started. Multi-lingual. Quick to get to the most important feedback areas. Rather affordable, not expensive to take into use.
It can take a few months to finetune the analysis results, but that's the same for any text analytics / language processing solution.