Surveytagger Pricing, Features, Reviews & Comparison of Alternatives

Surveytagger

Feedback Text Categorizer

4.0/5 (1 review)

Surveytagger overview

What is Surveytagger?

Voice of customer VOC and Enterprise Feedback Management EFM programs are growing customer feedback volumes very rapidly in many companies. Monitoring and engaging in social media discussions and short Net Promoter Score NPS surveys are just a couple of examples how companies are getting customer feedback almost in real-time from their customers.

Regardless of the channel, customer feedback almost always contains comments from the customer. Customer comments are the only place where customers tell what they really think of a company. When the amount of free-from text grows to thousands of comments each month getting a comprehensive view of what is important in customer feedback is easily lost into the masses. Raw text is difficult utilize without giving it a statistical structure with Natural Language Processing NLP.

Using text analytics and sentiment analysis can make a significant impact in seeing what is important customer feedback. Surveytagger can take in customer comments from any source as long as they are uploaded in an Excel file. It finds topics and sentiment from each comment and adds them as metadata to each comment. Surveytagger's dashboard shows a list of top-20 topics of each material and a trend how each topic has evolved over time. Topics can also be searched and added to the filter to see only the desired topics.

Unlike other text and sentiment analytics tools Surveytagger does not require any manual linguistics work from the user. Surveytagger has been taught grammar of each language it supports. By understanding grammar the analysis results are on a completely different level already out-of-the-box when compared to competitors.

NPS is popular in many companies because it is a simple way to gather lots of customer feedback in almost real-time. Unlilke annualy surveys many more people like to reply to NPS surveys with just two questions. Surveytagger has an NPS dashboard which shows what promoters, passives and detractors like and hate about a company.

Pricing

Starting from
€250/month
Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Danish, Dutch, Finnish, French and 5 other languages, German, Italian, Norwegian, Spanish, Swedish
Surveytagger screenshot: Surveytagger dashboardSurveytaggerSurveytagger screenshot: Assign column for customer commentsSurveytagger screenshot: NPS dashboard

Surveytagger reviews

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Loek van der Helm

Quickly see key areas your customers complain about

Used daily for 2+ years
Reviewed 2016-09-19
Review Source: Capterra

Having used Etuma for a few years I have come to appreciate how easy it is to use the service to find the key themes in our customers' feedback, pointing you quickly to the key issues. It is also easy to connect new data sources, and it can handle feedback from different languages. Like with any language / text analysis solution, it takes a bit of time initially to get the results finetuned.

Pros
Easy to get started. Multi-lingual. Quick to get to the most important feedback areas. Rather affordable, not expensive to take into use.

Cons
It can take a few months to finetune the analysis results, but that's the same for any text analytics / language processing solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Surveytagger pricing

Starting from
€250/month
Pricing options
Subscription
Free trial
View Pricing Plans

Surveytagger offers a free 30-day trial. Subscription is 250 €/month.

Surveytagger features

API (415 other apps)
Activity Dashboard (262 other apps)
Activity Tracking (186 other apps)
Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Email Integration (214 other apps)
Reminders (199 other apps)
Reporting & Statistics (287 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Surveytagger

Key features of Surveytagger

  • Text analysis
  • Sentiment analysis
  • Multi-language support
  • Simple file upload
  • Clickable dashboard
  • Trend analysis
  • NPS dashboard
View All Features

Benefits

Surveytagger shows what is being said and what is the sentiment in an easy to use dashboard with simple point-and-click drilling and more advanced filtering tools. With Surveytagger analysing customer feedback is easier, faster and more fun than any other tool.