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Netigate

Manage and analyse feedback from customers and employees

Table of Contents

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Netigate - 2025 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

What is Netigate?

Netigate is a platform for analysing feedback from customers and employees. It allows you to create and distribute surveys, and to collect and manage feedback from multiple sources - surveys, public reviews, support centre conversations, web forms, point-of-sale and on-site surveys, and more - all in one place.

It uses secure AI and Generative AI to analyse scores and open text comments, helping you quickly identify trends and insights without manually going through hundreds of rows of text in an Excel file.

Most importantly, it enables you to take concrete actions to improve the experiences of your customers and employees.

Netigate is fully GDPR-compliant and ISO-certified. Based in Europe, it adheres to the strictest European regulations on data security, data management, and data privacy.

Our customers are banks, healthcare providers, online and in-store retailers, utilities, hospitality businesses, and more. They appreciate:

- How quickly they can get started with Netigate - often in just a few days

- The flexibility of reporting, which adapts to the needs of different stakeholders

- How easy it is to manage and analyse feedback in more than 120 languages

- The measurable impact, including up to 3x higher NPS

- And the assurance that customer and employee data is managed according to the strictest European regulations.

If you regularly handle thousands of pieces of customer and employee feedback in different languages, or if you want to prioritise customer and employee experience, Netigate helps you place the voices of your customers and employees at the centre of your business.

Benefits of using Netigate

Quickly get started with Netigate, it's just a matter of days.
Create surveys from templates or from scratch, and distribute them to maximise response rate - via e-mail, link, SMS, tablet or terminal, custom log-in list, website embed, two-way SMS, API or QR code.
Get flexible reports which adapt to the needs of different stakeholders.
See all customer and employee feedback in one place - surveys, public reviews, support center conversations, web forms, POS and on-site surveys, and more.
Manage and analyse feedback in more than 120 languages.
Understand what is driving your KPIs down and by how much, and take prompt actions to revert the trend.
Improve KPIs such as NPS, eNPS, CSat, CES, and others by up to 3x.
Be safe with full GDPR compliance, ISO certification and adherence to the strictest European regulations regarding data collection, security, management, and privacy.

Starting from

No pricing info

Alternatives with better value for money

Netigate's key features

Most critical features, based on insights from Netigate users:

Reporting/Analytics

4.1

(15)

Survey Builder

4.3

(6)

Question Branching

3.6

(5)

Email Marketing

4.1

(7)

Data Import/Export

4.0

(4)

Customer Experience Management

5.0

(2)

All Netigate features

Features rating:

4.3

(25)

NPS Survey Structure

4.7

(3)

Customizable Templates

4.0

(3)

Mobile Survey

4.0

(3)

Customizable Forms

4.0

(2)

Surveys & Feedback

5.0

(1)

Data Analysis Tools

3.5

(4)

Negative Feedback Management

4.0

(3)

Skip Logic

1.0

(1)

Reporting & Statistics

(0)

Reminders

(0)

Real-Time Reporting

(0)

Real-Time Notifications

(0)

Real-Time Data

(0)

Real-Time Analytics

(0)

Ratings/Reviews

(0)

Rater Selection

(0)

Randomization

(0)

Question Library

(0)

Pulse Surveys

(0)

Progress Tracking

(0)

Performance Metrics

(0)

Performance Management

(0)

Onboarding

(0)

Offline Response Collection

(0)

NPS of Employees

(0)

Customizable Questions

(0)

Widgets

(0)

Website Integration

(0)

Visual Analytics

(0)

Usage Tracking/Analytics

(0)

URL Customization

(0)

Trend Analysis

(0)

Training Management

(0)

Third-Party Integrations

3.0

(1)

Text Fields

(0)

Template Management

(0)

Survey/Poll Management

(0)

Support Audio/Images/Video

(0)

SSL Security

(0)

SMS Messaging

(0)

Skills Assessment

(0)

Site Intercept Survey

(0)

Self Assessment

(0)

Segmentation

(0)

Search/Filter

(0)

Response Validation

(0)

Response Quotas

(0)

Customizable Fields

(0)

Customizable Branding

(0)

Customer Segmentation

(0)

Customer Engagement

(0)

Continuous Feedback

(0)

Conditional Logic

(0)

Complaint Monitoring

(0)

Communication Management

(0)

Commenting/Notes

(0)

Categorization/Grouping

(0)

Benchmarking

(0)

Assessment Management

(0)

API

(0)

Anonymous Feedback

(0)

Alerts/Notifications

(0)

Activity Tracking

(0)

Activity Dashboard

(0)

Action Management

(0)

Access Controls/Permissions

(0)

360 Degree Feedback

(0)

NPS of Customers

(0)

Multi-Language

(0)

Multi-Channel Distribution

3.0

(1)

Multi-Channel Data Collection

(0)

Multi-Channel Communication

(0)

Monitoring

(0)

Mobile Access

(0)

Knowledge Management

(0)

Individual Development Plans

(0)

Goal Setting/Tracking

(0)

Goal Management

(0)

Feedback Management

(0)

Engagement Tracking

(0)

Employee Onboarding

(0)

Email Reminders

(0)

Email Management

(0)

Drag & Drop

(0)

Data Visualization

(0)

Data Extraction

(0)

Dashboard

(0)

Customizable Reports

(0)

Netigate alternatives

Netigate

4.6

(25)

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.3

Customer Support

4.8

CustomerHero

4.9

(174)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.7

Customer Support

4.9

Jotform

4.7

(2.4K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.4

Birdeye

4.7

(668)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.5

Customer Support

4.6

Netigate pricing

Value for money rating:

4.3

Starting from

No pricing info

Pricing details

Subscription

Free trial

Free plan

Pricing range

Netigate support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

Phone Support

Knowledge Base

FAQs/Forum

Email/Help Desk

Training options

Live Online

Webinars

Documentation

In Person

Videos

Netigate reviews

Overall rating

4.6

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.17/10

Rating distribution

Pros

“Both internal and external. It's easy to use, and we get good help from Netigate when needed.”

Kjersti H.

marketing manager

“Ease of access to employee insight - very happy about it.”

Karl F.

HR Business Partner

“Overall Netigate is a great solution. It offers not only the survey software, but a complete service around it.”

Aleksandar D.

Senior Expert

Cons

“It is relatively high-priced. Small and middle-sized companies may have trouble affording the tool.”

Michael M.

Referent Unternehmenskommunikation

“It was a bit difficult to take out the report once the platform was changed.”

Kjersti H.

marketing manager

“The switch from the old to the new Netigate application was difficult.”

Shayen Tyra W.

Sachbearbeiterin, Vertriebsmanagement\Vertriebssteuerung

Read all reviews

Netigate FAQs

Q. What type of pricing plans does Netigate offer?

Netigate has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of Netigate?

Netigate has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Netigate support?

Netigate supports the following languages:
German, Norwegian (Bokmal), Swedish, Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Danish, Greek, English, Basque, Persian, Finnish, French, Hebrew, Hindi, Croatian, Hungarian, Icelandic, Italian, Japanese, Georgian, Central Khmer, Korean, Latvian, Lithuanian, Macedonian, Malay, Dutch, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian (Cyrillic), Swahili, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified)

Q. Does Netigate offer an API?

Yes, Netigate has an API available for use.

Q. What level of support does Netigate offer?

Netigate offers the following support options:
Chat, Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk

Related categories

Customer Satisfaction

NPS

Text Mining