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Surveywell
Survey software for eCommerce businesses
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Surveywell - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: August 2025
Surveywell overview
What is Surveywell?
Surveywell is a customer satisfaction survey software designed for ecommerce support teams. The platform features customizable CSAT and NPS surveys with advanced workflows and analytics capabilities that integrate with helpdesk systems. Surveywell enables survey distribution through multiple channels including email, SMS, Instagram, Facebook, and WhatsApp while maintaining brand consistency through adjustable colors, logos, and messaging. The software includes automated triggers based on ticket events, dynamic fields for context personalization, and reporting tools that measure satisfaction across various aspects of customer experience. Additional features include multi-language support, instant notifications for new replies, segmentation options for targeted surveys, and bidirectional data syncing with helpdesk systems to enrich native reports. Surveywell also offers customization options from simple templates to custom CSS implementation for brand alignment.
Key benefits of using Surveywell
• Send surveys across all major channels, including email, SMS, Instagram, Facebook, WhatsApp, and chat, so you reach customers wherever they are.
• Integrate seamlessly with your helpdesk to trigger surveys automatically, sync results, and track agent performance right from your dashboard.
• Gain deep insights with advanced analytics, including sentiment analysis, agent leaderboards, and granular reporting by product, team, or channel.
• Turn positive feedback into social proof by encouraging reviews, shares, or offering discounts after survey completion, helping you build trust and loyalty.
Starting price
per month
Alternatives
with better value for money
Surveywell’s user interface
Surveywell reviews
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Surveywell alternatives
Surveywell
Starting from
70
Per month
Constant Contact
Starting from
12
Per month
Birdeye
Starting from
No pricing info
Leapsome
Starting from
No pricing info
Surveywell pricing
Pricing plans
Pricing details:
Enterprise
No pricing info
Features included:
- Prioritized Feature Development
User opinions about Surveywell price and value
Value for money rating:
Surveywell support options
Typical customers
Platforms supported
Support options
Training options
Surveywell FAQs
Surveywell has the following pricing plans:
Starting from: $70.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Surveywell?
Surveywell has the following typical customers:
Freelancers, Small Business
Q. What languages does Surveywell support?
Surveywell supports the following languages:
English
Q. Does Surveywell offer an API?
Yes, Surveywell has an API available for use.
Q. What other apps does Surveywell integrate with?
Surveywell integrates with the following applications:
Aircall, Gorgias, Shopify
Q. What level of support does Surveywell offer?
Surveywell offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base