Tailwind - 2026 Pricing, Features, Reviews & Alternatives

Tailwind is a shared services solution designed to provide on-demand guest communication support.

Businesses can customize coverage—after hours or round-the-clock—and select the channels that need support. By ensuring timely and professional responses to guest inquiries, Tailwind enhances the guest experience, boosts satisfaction, and increases direct bookings. Tailwind also helps reduce team burnout by offloading guest communications, allowing on-site staff to focus on core business priorities like growth and operations.

In a competitive vacation rental market, responsive communication can drive higher ratings, guest loyalty, and long-term success.

Seamlessly supporting guest messages from AirBnB, Vrbo, SMS, voice call, hospitality PMS like Hospitable, Hostfully, Hostaway and more, Tailwind's hospitality-trained professionals offer intuitive, gracious support even to complex guest issues.

Not only respond, but Tailwind agents can also coordinate with your on-ground support team to offer real-time solutions to guest issues. With the help of Tailwind's unique Knowledge Center, a database of guidelines populated based on your property's unique processes and policies, Tailwind agents effectively handle guest communications - with minimal intervention and demands on your busy schedule.