TicketPeak Reviews

We have used TicketPeak as our ticketing vendor for over nine years. As we've grown, they have grown with us. When we have a new need, they either show us how to use their system in a new way, or will accommodate their system to meet our needs. The product is very functional and their support is exceptional! Highly recommend them!

Any cons I might have had were either something I didn't know how to do, or were addressed with their tech department and fixed to accommodate my needs.

Hi Lesa, thank you for the kind words and positive feedback. We truly value clients like The ACT and strive to provide the best service and support.

[SENSITIVE CONTENT HIDDEN] is great! Customer service is always available when I need to launch a show.

We are limited with some covid necessities, but if it weren't for that, it's very user friendly.

Thank you very much Jennifer for taking the time to review TicketPeak. The TicketPeak Team.

Though perhaps not the most feature-rich option, TicketPeak is so easy to use that our all-volunteer box office staff can learn to use it in no time. And the rates are low so we don't have to worry so much about the bottom line.

There are enough options and enough reports to handle our basic operations, but a large organization may need something more robust.

Hi Dan, Thank you for reviewing TicketPeak we appreciate your feedback and are continuously making improvements!

Our school uses this software for the sale of several types of events, from general admission to drama/musical assigned seating. This software makes it very easy for our customers to purchase tickets. We place the link on our school website for easy accessibility. The variety of reports makes it easy to track customer information and sales. You can easily export information for easy use.

There are several areas to add information. When added the information goes to different locations. From what customers see on the order site, to what is seen on the order confirmation page, to what is printed on the tickets. It is a bit tricky to know what goes where. It can be a bit of trial and error to get it all set up the way we want it. We use this for multiple events, but it is not something we use every week, so it can sometimes take a bit to get it set up the way we want it. With that said, it is still worth the set up struggles, as the rest works seamlessly.

Hi Robin, thank you so much for the review, we value your feedback and would like to hear more about any struggles you had navigating the system so we can make it easier for you and provide the necessary support. Please contact us at your convenience. The TicketPeak Team.

-AMAZING customer service. Probably the best customer service i've ever dealt with ever. Louis was available via email and phone and wrote back to emails immediately. I never felt stressed waiting for a call back from him b/c he was so prompt in getting back to me. I really wish all companies had someone as attentive and reliable as he was with ticketpeak. -The site is very easy to maneuver through....

Read more

I can honestly say that i cannot think of any cons of this site or the people that i dealt with. It really is a fabulous site and program and I have and will continue to recommend it to people who could benefit from it.

I have appreciated the versatility of the platform, especially for a small, black-box theatre like ours. That fact that you can design and implement your own seating chart without having to have the involvement of other technicians was really the game changer for us, as our performances can have a totally different setup every show. I also have utilized and like the various reports for customers and purchases, and they are constantly adding improvements.

It was a little clunky and not very user friendly in its first iteration, but that has improved dramatically. It does have a bit of a longer learning curve, but the feature set is worth it.

Thank you Timothy for taking the time to provide some great feedback. We truly value clients like you as we strive to provide the best service and support we can.

The reasonable price is a big draw, but it is also pretty simple to set up the events. The upgrade to mobile-friendly was great. I like that we can upload an image to our tickets and edit the content, at least somewhat. Our switch from PayPal to the TicketPeak credit card processor resulted in far fewer payment problems!

The reports are pretty clunky and a bit confusing to download. It would be nice to archive old events such that they no longer show up on the reports option. Marking dozens of boxes to sort to a specific event is pretty annoying.

HI Susan, Thank you for taking the time to submit a review. Sorry to hear you are having trouble with the reports section. If you need some support with this we would be happy to help, additionally we have an extensive FAQ section available on our site as well.

It is a great for the money. They provide excellent customer service, personal attention to needs that arise.

Some things are a bit difficult to navigate. Seating charts are small. Mostly satisfied with minimal complaint.

Thank you for taking the time to submit a review!

Ease of use, functionality and customer support.

admin side needs a mobile version for tablets when your on the go or at events.

Thank you for your review Jessica. We appreciate the feedback and would love to review the mobile version of the new site with you. Someone will be in contact with you to go over your concerns. Thank you.

Training was easy, it's very intuitive. Our customers have asked for online technology for a long time and they are happy too with the ease of use of the software.

I would like to be able to make distinct groupings for our classes, I loaded Fall, Spring, March Breaks and they are one long list, it would be easier to see what you are looking for if there could be breaks in the listings. I'd love a bigger logo for our group too.

Thank you for taking the time to review TicketPeak! We appreciate your feedback and are constantly working on making improvements.

No pros were added to this review

No cons were added to this review

It fits our needs perfectly at a price that fits our budget. We don't have need for lots of features, so it is fine.

Once in a while I have issues with ticket screens not showing how I expect, but fixes are pretty easy.

Thank you for taking the time to review TicketPeak!

Louis Lamoureux is the absolute BEST person I've ever had the pleasure of dealing with. Instantly responsive to any question I've had and gives great advice and instruction. The product is imminently user-friendly and with Louis, very easy to setup and get started. I know that it has increased our sales even over the short period I've used it and the option to buy tickets online has not even been well publicized yet.

I would like to access the event report in the "reports" section without going to the ticket page. When entering events, I would like the option of entering multiple dates for each event without having to reenter the entire event. Would like a "promotion" option which would allow a bank of numbers to be assigned which buyer could enter for discount on individual tickets.

The customer service is fantastic. Working with [SENSITIVE CONTENT HIDDEN] has been very easy.

I was new to this job and this is the only software ticketing service I've worked with. I have nothing to compare it to.

Jennifer, we value you as a client and thank you for taking the time to submit a review. The TicketPeak Team.

Ticketpeak provided summaries of purchases and sent checks in a timely manner. They are always available and helpful if you have questions or concerns.

It would be nice if the software allow more flexibility in customizing your sites. It would be great to add pictures of your venue and add "themes" to your ticket ordering page. You can currently customize the tickets somewhat, but the ordering page is relatively bland .

Thank you for your review. We will take your feedback into consideration as we continuously make improvements!

The latest enhancements to the website are terrific. Well thought out, easy to modify, including seating charts, and social distancing option is great.

History of past event sales should have been migrated over.

Hi Bill, Thank you very much for taking the time to submit a review. We really appreciate it.

TicketPeak is easy to use and has increased its functions over the past two years. They have great customer service and have been great to works with.

Some of the weaknesses have been addressed and they have added to what you can do over the past two years. They next thing I hope for is to be able to add a view of the seats from the vantage point of the seat so a patron can see what it looks like before they purchase a seat.

Thank you Clint for taking the time to review TicketPeak. The TicketPeak Team.

Ease of use when purchasing tickets (except on mobile devices) Customizable of seat plan Options for adding events

Report options - available ones are not very useful Limited ability to repeat info when setting up events

Thank you for your review, we will take into consideration your feedback as we are continuously making improvements.

Easy to setup and integrate. At anytime, we know how many people have signed up for each event.

I think it would be nice to be able to label some of your own form boxes

Joanne, Thank you for the feedback, we take client suggestions seriously and are constantly improving and updating. Thank you for being a valued client. The TicketPeak Team.

system is easy to use, easy to integrate with existing online box office and company website, makes assigned seating for a venue simple and automated cutting down on our man hours for ticketing, ticket links for customers to self print works great and the system allows for on line access to check in redeem tickets at the event and search for existing purchases in the event someone forgets to bring their tickets to the theater. Events are customizable and new venues are easily uploaded to accommodate different seating charts.

very few cons we have found in using Ticketpeak. There is a very slight learning curve to the system.

The fees are low, and the customer service is GREAT! Ticketpeak has continuously answered my questions and has even made changes to programming and formatting based on our needs.

I wish there was an app for TicketPeak that was easier to use on a mobile device. Or make the site itself more mobile friendly.

Thank you Mason for taking the time to submit a review for TIcketPeak, we appreciate your feedback.

Easy for users to use and Admin set-up features. It was nice to set-up promo codes, but sometimes the senior promo code did not work.

When searching for a customer it takes long for name to populate Not easy to figure out how to print a report per show showing ticket seat number, name and payment.

Thank you for the feedback Deborah. Since you submitted this review TicketPeak has completed a major system re-design which address the issues you mentioned. Thank you.

The ease of setting up events. The ease of managing and editing events. I also like having the reports to print out before each show so that we can verify ticket purchases.

We have had some feedback that the workshop button and the audition button in the top right corner are hard to locate unless you are given the heads up when you are taken to the events page.

Thank you Heather, we appreciate your review, and will consider your feedback as we make improvements and enhancements to our site.

Cuenta con una interfaz de usuario moderna, ágil y completa. Facilita la gestión de los diferentes eventos y recitales. Facilita la interacción con los posibles interesados, posibilitando maximixar la llegada a los espectadores.

Requiere de un nivel de conocimiento previo para poder utilizarla, principalmente en la creación de eventos que cuentan con pagos.

It doesn't have too many bells and whistles - necessary tools without distracting clutter! I also prefer the name to that of services like Brown Paper Tickets

The appearance. It's hard to customize and overall relatively sterile looking. I wish we had more ability to make the ticket purchase experience beautiful.

Thank you for your review, we appreciate your feedback as we make enhancements and improvements.