Showpass Pricing, Features, Reviews & Comparison of Alternatives

Showpass

A ticketing app for event organizers & goers

4.73/5 (73 reviews)

Showpass overview

What is Showpass?

Showpass is an online ticketing platform that helps event organizers in North America to sell more tickets, merchandise and manage sales, check-ins, guest lists, stats and more from the palm of their hand. With Showpass, event-goers can find the latest events, buy tickets and get in quickly—right from their phone. Users can set up and sell tickets in minutes, send email and SMS marketing communications, and use M-commerce checkout with the Facebook Official Events integration. Showpass also enables Wordpress, Squarespace and custom site white label ticketing.

When creating an event in Showpass, users can include a description and photos, enter the location, date and time of the event, and configure ticket sales. Users can also sell items online before the event such as food, beverages, ‘Skip-The-Line’ and merchandise. Attendees can get a glimpse of the event’s seating layout and choose where they want to sit, and event organizers can offer variable pricing, as well as season tickets. With mobile check-in features, users can turn any smartphone into a ticket scanner and take payments securely at the door via the Showpass mobile app for Android and iOS. Showpass automatically tracks all sales and commissions, and enables users to restrict cash sales by individual. Organizers are also provided with various features for RFID scanning, as well as gate scanners which enable event-goers to self-scan their ticket’s QR code.

Event organizers love the Facebook integration, which verifies the event’s talent, and share’s the event to their followers. In addition to growing their reach, it also allows ticket buyers to buy tickets and merchandise in as little as two clicks. No account set up needed, allowing those impulse buys to happen without a second thought.

The solution includes co-branded marketing which allows event organizations to publish their event on the Showpass website, along with emails and social media, meaning their event gets shared with tens of thousands of ticket purchasers. Event organizers can keep their guests in-the-know about upcoming shows, early-bird tickets, and special events with Campaign Monitor, an email tool that comes with the Showpass package. With drag-and-drop templates, creating an email is simple and helps generates ticket sales. Real-time metrics inform event organizers on gate stats and which attendees scanned in. Sales tracking features tell users exactly who their biggest promoters are, and link tracking and reports show users where to focus their sales efforts for events. Showpass also includes features for inventory tracking with real-time ticket sale tracking availability and event analytics.
showpass.com

Pricing

Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe

Supported languages

English
Showpass screenshot: Easily add e-commerce check-out for your tickets directly on your own website or right from your Facebook event pageShowpass screenshot: Let your attendees get a glimpse of what they’re buying and easily choose where they want to sit, with customized layoutsShowpass screenshot: Event analytics will help you make the right decisions to sell out your eventShowpass screenshot: Give anyone with a smartphone the ability to sell tickets and promote your event, with the permissions you selectShowpass screenshot: Users simply scan the Showpass QR code to instantly check in any tickets or products under their account

Showpass reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.5
  4.5
  4.8
JEFF KAISER

ShowPass to Keep Your Event or Find an Event

Used occasionally for 1-2 years
Reviewed 2020-03-15
Review Source: Capterra

As noted above, Showpass is currently showing a sense of care and concern with the pandemic coronavirus by giving their clients a sense of less worry as events are being cancelled or postponed. Truly stepping out front to ensure credits, refunds and a general sense of compassion as we all endure this terrifying time in our world. Their commitment to our ( me as a user ) safety and well being with minimal losses that are out of our general handling are exactly what Showpass is playing a larger role in. This gives a lot of us a sense of satisfaction and excellent customer service. They are a large leader in event sales and in the scope for people putting on these events as well. They keep us a little calmer by showing how well they value their clients.

Pros
I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work.

Cons
I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Wendy Gowing

Crankworx Review

Used weekly for 1-2 years
Reviewed 2019-12-31
Review Source: Capterra

I enjoy the personalized customer service that Showpass provides. You can get in touch with Showpass using their chat box and receive replies to questions in a timely manner. There have been a few glitches that I have identified and let Showpass know which they have subsequently fixed to ensure everything works as it should. There has also been functionality that we wanted to see on the Showpass platform, and they have been very open to us making these suggestions for improvements, and they have implemented these suggestions over the past year. Showpass is an easy platform to use and we love the widgets that allow us to sell tickets directly on our website, without having to redirect customers to the Showpass website. The Showpass Dashboard app is a great tool when monitoring capacity levels at the door of your event. Very addictive checking the app daily to see how many tickets have sold as well :)

Pros
The ability to sell ticket packages/multi passes that contain more than one event to our customers, and the ease of sending out complimentary tickets to sponsors/partners via email, were the main reasons we switched to using Showpass as our ticketing platform. We send out lots of free tickets to partners/VIPs so having all the events as an option in one screen and being able to select more than one event at a time was a huge win for us.

Cons
I wish there was a bit more of a draft view when setting up products, whereby you can see what the customer will see, including total costs including fees and taxes etc for tickets, without having to make the event visible to the public/live. It would also be great to have a little more event specific settings rather than settings that apply to all events i.e. if you only want someone to see certain stats for an event, or give a colleague access to one event only, not all events etc.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Oliver Ple

Showpass Review

Used weekly for free trial
Reviewed 2019-12-30
Review Source: Capterra

Top notch, love the low service fees

Pros
Everything is very easy to use including the app which helps with check ins and stats while away from the desktop

Cons
Not many cons. Some question take awhile to respond from reps but our main person [SENSITIVE CONTENT HIDDEN] is amazing. Always hear back ASAP even over the holidays :)

Response from Showpass


Hi Oliver, we're glad to hear you find Showpass so easy to use! We'll take your feedback on response times back to the team. We're rolling out new chat support fairly soon which will allow you to get answers to questions sooner and connect with our team in real-time. :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Erin McQuitty

Small Business Events

Used weekly for 6-12 months
Reviewed 2020-03-11
Review Source: Capterra

We find it very easy to promote events through ShowPass, especially because it links straight to our FaceBook. I also find it easy to promote events through the platform because the URLs are simple and not overly lengthy. Finally, the abandoned cart feature is really unique, it has already resulted in sales that would have perhaps been lost!

Pros
We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

Cons
I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Geoffrey Lynn

Administrators point of view

Used daily for 1-2 years
Reviewed 2019-12-10
Review Source: Capterra

I am the guy who looks after entering concerts and administering ticket sales. We have a treasurer who looks after the business side so I am not really familiar enough to comment.

Pros
Relatively easy to enter events. Customer entry is fairly straight forward. Many features but Showpass has been agreeable to adding some things that we needed to make management of ticket sales a little easier.

Cons
Anything that I didn't real like has been changed to suit. For instance for a season ticket package in assigned seating the first year we had to get Showpass to connect the events to the seat graphic. They made a change we can now do it ourselves. The maid it easier to identify transactions to designated seat. So I don't have any cons that I can think of right now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Showpass pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing paid per ticket sale.

Showpass features

Customer Database
Electronic Payments
Reporting & Statistics
Surveys & Feedback

API (410 other apps)
Activity Dashboard (261 other apps)
Activity Tracking (185 other apps)
Automatic Notifications (222 other apps)
Calendar Management (196 other apps)
Contact Database (145 other apps)
Contact Management (148 other apps)
Custom Fields (160 other apps)
Customizable Branding (231 other apps)
Customizable Reporting (181 other apps)
Customizable Templates (197 other apps)
Data Import/Export (204 other apps)
Email Integration (212 other apps)
Reminders (199 other apps)
Social Media Integration (194 other apps)
Third Party Integration (256 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Showpass

Key features of Showpass

  • Attendee Management
  • Barcode / Ticket Scanning
  • Box Office Management
  • E-Commerce Check-Out
  • Early-Bird Specials and Discounts
  • Facebook Integration
  • Fundraising Management
  • General Admission
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • Payment Processing
  • Pricing Management
  • Print-at-Home
  • Real-Time Tracking
  • Reporting/Analytics
  • Reserved Seating
  • Sales Channels Management
  • Season Tickets
  • Social Media Promotion
  • Ticket Brokering
  • Ticket Packages, Merchandise and Product Add-Ons
  • Ticketing
  • VIP & Discount Tickets
View All Features

Benefits

• Give anyone with a smartphone the ability to sell tickets and promote your event, with the permissions you select.

• Sell more merchandise, drink tickets and food before gates even open.

• Own your traffic with white-labelled ticketing on your own Wordpress, Squarespace, or custom site.

• Setup early-bird specials, social sharing discounts, and auto-release ticketing to sell out your event.

• Manage staff and volunteer payment permissions through the app.

• Track door sales and dollars at the gate, so you never have to worry about your cashbox.

• Showpass’ Facebook integration lets your buyers purchase right from your Facebook event page in just two clicks.

• Accept payments at the door with an integrated POS system

• Advanced payouts available on contract