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Hotjar vs Lyssna Comparison (2026)

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Hotjar

Lyssna

Overview

Understand the "why" behind your numbers. Hotjar is all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results.

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

545

367

160

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“We have gained much better insights about customer behaviour, identifying web friction points, and enhancing lead generation and retention strategies.”

Peter C.

Regional Director of Business Development

“This gives even a beginner a quick idea as to what is and isn’t working on their sight and possible ‘sticking points’. But there is the ability to drill down further.”

Orion Q.

Head of Marketing

“the most important to me, when launching mvp version of a web based application was: top pages and recordings from them; top console errors; av. session duration; top exit pages (to see when users drop off)”

Bartosz J.

Head of Technology

Pros

“The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.”

Ross S.

User Researcher

“It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack”

Kylie M.

Product Designer

“It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively.”

Jorge R.

UX Designer

Cons

“We were disappointed when their pricing model changed to require more investment to cover the same number of domains.”

Sarah F.

Marketing Technologist

“Screen recording is not perfect, many of our dom interactions were not recorded leading to us identify them as bugs.”

Bharat G.

VP, Enginnering

“The cost is way too high to scale up for an enterprise company.”

Sarah F.

Marketing Technologist

Cons

“Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.”

Gretchen N.

Sr. UX Director

“It doesn`t support all use cases I need, maby more testing options with native apps that doesn't include just prototype.”

Vladimir S.

UX Designer

“This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on.”

Cat M.

Communications Manager