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XM for Strategy & Research vs Lyssna Comparison (2026)

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XM for Strategy & Research logo

XM for Strategy & Research

Lyssna logo

Lyssna

Overview

Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

199

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

427

5

4

3

2

1

325

92

10

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

4.6

88

5

4

3

2

1

55

28

4

1

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

“The variety of question types, delivery methods, collaboration options, and export settings make Qualtrics a versatile tool for a wide variety of settings.”
Verified reviewer profile picture

Ginger S.

Graduate Student Academic Advisor

“Great UI as well and best for enterprise users focused on analytics aspect of surveys”
VK

Vatsal K.

Software Engineer

“The interface makes it easy to construct complex questions that have many layers to them; with all the features and options they provide users, surveys are far easier to execute than with other products.”
Verified reviewer profile picture

Renee L.

HR Coordinator

Pros

“The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.”
RS

Ross S.

User Researcher

“It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack”
Verified reviewer profile picture

Kylie M.

Product Designer

“It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively.”
Verified reviewer profile picture

Jorge R.

UX Designer

Cons

“Reporting (even the Results Dashboard) is lacking in functionality.”
Verified reviewer profile picture

Michael C.

Director of Survey Research

“It is a little hard to figure out what the program can do at first.”
VW

Victoria W.

Sole proprietor

“Poor customer service.”
Verified reviewer profile picture

Michael C.

Director of Survey Research

Cons

“Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.”
GN

Gretchen N.

Sr. UX Director

“It doesn`t support all use cases I need, maby more testing options with native apps that doesn't include just prototype.”
VS

Vladimir S.

UX Designer

“This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on.”
CM

Cat M.

Communications Manager

  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features118
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • Brand Tracking
  • Campaign Segmentation
  • Categorization/Grouping
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Conditional Logic
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Coding
  • Data Collection
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Demographic Data
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Heatmaps
  • Landing Pages/Web Forms
  • Machine Learning
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Product Data Management
  • Profitability Analysis
  • Prototype Creation
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Software Testing Management
  • Split Testing
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • Unmoderated Testing
  • Usability Testing
  • User Management
  • User Research Analysis
  • Video Support
  • Video recording/Transcriptions
  • Visual Analytics
  • Visual Editor
  • Web Tracking
  • Website Monitoring
  • Widgets
  • Workflow Management
  • Total features52
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Alerts/Notifications
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • Benchmarking
  • Brand Guidelines
  • Brand Tracking
  • Campaign Segmentation
  • Categorization/Grouping
  • Change Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Competitive Analysis
  • Conditional Logic
  • Conversion Rate Optimization
  • Customer Experience Management
  • Customer Profiles
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Coding
  • Data Collection
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Demographic Data
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Face-to-Face
  • Feedback Management
  • For Mobile
  • For Websites
  • Funnel Analysis
  • Geotargeting
  • Heatmaps
  • Landing Pages/Web Forms
  • Machine Learning
  • Market Data Analysis
  • Media Analytics
  • Mixed Methods Research
  • Mobile App
  • Mobile Survey
  • Monitoring
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multimedia Support
  • Multiple Data Sources
  • Multiple User Accounts
  • Multivariate Testing
  • Natural Language Processing
  • Offline Access
  • Offline Response Collection
  • Panel Management
  • Paper-Based
  • Performance Metrics
  • Phone-Based
  • Predictive Analytics
  • Predictive Pricing Models
  • Pricing Analytics
  • Product Data Management
  • Profitability Analysis
  • Prototype Creation
  • Pulse Surveys
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Quantitative Metrics
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Screen Activity Recording
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Social Media Monitoring
  • Software Testing Management
  • Split Testing
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • URL Customization
  • Unmoderated Testing
  • Usability Testing
  • User Management
  • User Research Analysis
  • Video Support
  • Video recording/Transcriptions
  • Visual Analytics
  • Visual Editor
  • Web Tracking
  • Website Monitoring
  • Widgets
  • Workflow Management

Integrations

  • Total integrations39
  • Adobe Analytics
  • Annex Cloud Loyalty Experience Platform
  • Chattermill
  • ClickTale
  • Contentsquare
  • DataGrail
  • Dynamics 365 Business Central
  • Figma
  • Freshdesk
  • Fuel Cycle
  • Fullstory
  • Genesys Cloud CX
  • Glassbox
  • Google Calendar
  • Grade.us
  • HubSpot CRM
  • Infegy Starscape
  • Jira
  • Kantata
  • LogRocket
  • Make
  • Marketo Engage
  • Medallia Agent Connect
  • Microsoft Outlook
  • Microsoft Teams
  • Pendo
  • Quantum Metric
  • ReviewTrackers
  • SAP Analytics Cloud
  • SAP Customer Experience
  • Salesforce Sales Cloud
  • ServiceNow
  • SessionCam
  • Slack
  • SocketLabs
  • Tableau
  • Tango
  • Tray.io
  • Tremendous
  • UserTesting
  • Xoxoday
  • Zapier
  • Zendesk Suite
  • Total integrations4
  • Adobe Analytics
  • Annex Cloud Loyalty Experience Platform
  • Chattermill
  • ClickTale
  • Contentsquare
  • DataGrail
  • Dynamics 365 Business Central
  • Figma
  • Freshdesk
  • Fuel Cycle
  • Fullstory
  • Genesys Cloud CX
  • Glassbox
  • Google Calendar
  • Grade.us
  • HubSpot CRM
  • Infegy Starscape
  • Jira
  • Kantata
  • LogRocket
  • Make
  • Marketo Engage
  • Medallia Agent Connect
  • Microsoft Outlook
  • Microsoft Teams
  • Pendo
  • Quantum Metric
  • ReviewTrackers
  • SAP Analytics Cloud
  • SAP Customer Experience
  • Salesforce Sales Cloud
  • ServiceNow
  • SessionCam
  • Slack
  • SocketLabs
  • Tableau
  • Tango
  • Tray.io
  • Tremendous
  • UserTesting
  • Xoxoday
  • Zapier
  • Zendesk Suite