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UserTesting vs Lyssna Comparison (2026)

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Good recommendations?

UserTesting

Lyssna

Overview

UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

Lyssna is a user research platform that enables you to test designs with real users to gain audience insights. It offers a range of powerful testing tools. With Lyssna, you can save time and money, improve user engagement, and increase conversion rates.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

250

/user

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

132

Value for money

Ease of use

Features

Customer support

82%

would recommend this app

4.6

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“It also shows users reviews decide to leave reviews of the test, that way user testers get feedback on their performance to improve their future performances.”

Karina A.

Physical therapist

“Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback.”

Esther M.

Freelance Video Editor

“I would say that they have a huge ways of surveys and they help all the softwares well structured to the real market.”

Jeswanth P.

Data Analyst

Pros

“The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.”

Ross S.

User Researcher

“It's not meant to replace in depth user research, but for early-stage concept testing or fast iteration, it's on of the most efficient tools in my UX stack”

Kylie M.

Product Designer

“It’s allowed us to gather valuable insights quickly and clearly, greatly improving our decision-making process. While there’s room to improve personalization, the product fulfills its purpose effectively.”

Jorge R.

UX Designer

Cons

“The test may disqualify if the test is full.”

Jeswanth P.

Data Analyst

“As a tester in Usertesting almost 4 years, I have got 30 tests till date and I am very feel guilty on that.”

Jeswanth P.

Data Analyst

“UserTesting saved us from releasing a feature that people didn’t understand.”

Miles H.

Product Analyst

Cons

“Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.”

Gretchen N.

Sr. UX Director

“It doesn`t support all use cases I need, maby more testing options with native apps that doesn't include just prototype.”

Vladimir S.

UX Designer

“This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on.”

Cat M.

Communications Manager