App comparison

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Viber Logo

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Mobile messaging platform

(15)

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Viber Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


WhatsApp logo

Real-time customer communications management software

Features

Total

WhatsApp logo
Viber logo

7

22

13

features in common

7

features in common

WhatsApp logo

WhatsApp user ratings

Functionality

4.6
(15.7K)

Top features

  • Mobile Access

    4.8

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.8

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Value for money

WhatsApp logo
4.7

0.2

Viber logo
4.5

What users say about WhatsApp's value for money

That it is owned and exploited by Facebook. The whole confusion of allowing FB to purchase this software, along with getting access to the data from it, leaves a bad taste in my mouth.
The other worst function is broadcast. Because of this feature people are using it for unwanted advertisement purposes.
Text Request logo

Ignite customer engagement

Features

Total

Text Request logo
Viber logo

10

61

13

features in common

10

features in common

Text Request logo

Text Request user ratings

Functionality

4.5
(1K)

Top features

  • Automated Responses

    5.0

  • Customer Segmentation

    5.0

  • Text-to-Win

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$59/month

Value for money

Text Request logo
4.6

0.1

Viber logo
4.5

What users say about Text Request's value for money

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.
One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.
Telegram logo

Cloud-based mobile and desktop messaging app for all devices

Features

Total

Telegram logo
Viber logo

6

24

13

features in common

6

features in common

Telegram logo

Telegram user ratings

Functionality

4.6
(6.2K)

Top features

  • Chat/Messaging

    4.8

  • Real-Time Chat

    4.7

  • File Sharing

    4.7

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Value for money

Telegram logo
4.7

0.2

Viber logo
4.5

What users say about Telegram's value for money

Excellent features & cross-device compatibility. Works great on all devices, and has a lot of cool features really helpful in IM and community management.
I'm satisfied with the features and I always recommend it to my friends and relatives. It's easy to use and very secure.
Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Viber logo

13

182

13

features in common

13

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.9K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

Viber logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Viber logo

11

179

13

features in common

11

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Value for money

LiveAgent logo
4.7

0.2

Viber logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

visit website

Features

Total

Bitrix24 logo
Viber logo

11

423

13

features in common

11

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(847)

Top features

  • Client Database

    5.0

  • Online Time Tracking

    5.0

  • HR Management

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.3

Viber logo
4.5

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Pipedrive logo

CRM built by salespeople, for salespeople

visit website

Features

Total

Pipedrive logo
Viber logo

8

166

13

features in common

8

features in common

Pipedrive logo

Pipedrive user ratings

Functionality

4.3
(2.9K)

Top features

  • Online Forms

    5.0

  • Offline Form

    5.0

  • Inbox Management

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$24/month

Value for money

Pipedrive logo
4.4

0.1

Viber logo
4.5

What users say about Pipedrive's value for money

Overall, Pipedrive has been an awesome tool. It helps stay focused on the most important stuff.
The quote management function is the best part of this, reminding you of outstanding quotes and previous approved deals.
Zipteams logo

Cloud-based customer communication platform

Features

Total

Zipteams logo
Viber logo

0

28

13

features in common

0

features in common

Zipteams logo

Zipteams user ratings

Functionality

4.7
(73)

Top features

  • Presentation Streaming

    5.0

  • User Management

    5.0

  • Meeting Notes

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$20/month

Value for money

Zipteams logo
4.7

0.2

Viber logo
4.5

What users say about Zipteams' value for money

Zipteams... i have been a Zipteams user for almost 1.5 years now one thing that i love avout Zipteams is how easy it is to use it. The customer care also has the best services.
I love how user friendly it is even for beginners they do not have to waste time struggling to learn the features. I also love the audio and video quality it is sincerely the best.
Bettermode logo

All-in-one community platform for branded communities

visit website

Features

Total

Bettermode logo
Viber logo

7

78

13

features in common

7

features in common

Bettermode logo

Bettermode user ratings

Functionality

4.5
(91)

Top features

  • Alerts/Notifications

    5.0

  • Group Management

    5.0

  • Ideation

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$19/month

Value for money

Bettermode logo
4.8

0.3

Viber logo
4.5

What users say about Bettermode's value for money

Providing multiple apps plugins like Amplitude, Sendgrid, Telegram, Google Analytics, SSO, Zapier etc. are awesome and very easy to implement with basic tech knowledge only.
What new and interesting features become available. Great work and many thanks to the Tribe team.

Categories in common

Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Viber logo

13

158

13

features in common

13

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
Viber logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
OneSignal logo

Maximize Engagement. Minimize churn.

visit website

Features

Total

OneSignal logo
Viber logo

6

76

13

features in common

6

features in common

OneSignal logo

OneSignal user ratings

Functionality

4.6
(92)

Top features

  • Push Notifications

    5.0

  • Campaign Scheduling

    5.0

  • Mobile Alerts

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$9/month

Value for money

OneSignal logo
4.6

0.1

Viber logo
4.5

What users say about OneSignal's value for money

It provide very good insight about the user interaction and its behavior. Also AI delivery is my favorite as it improve the click rates of our notification.
Push notifications that work really great on web and mobile devices, clean interface with a bunch of features that easy the way we develop and they have a great support.
Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Viber logo

8

151

13

features in common

8

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(228)

Top features

  • IVR

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.4

Viber logo
4.5

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Freshchat logo

Live Chat software for modern messaging

visit website

Features

Total

Freshchat logo
Viber logo

7

64

13

features in common

7

features in common

Freshchat logo

Freshchat user ratings

Functionality

4.0
(111)

Top features

  • Performance Metrics

    5.0

  • Task Management

    5.0

  • SSL Security

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

1,799/month

Value for money

Freshchat logo
4.0

0.5

Viber logo
4.5

What users say about Freshchat's value for money

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.
I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.
Sinch Engage logo

Every relationship starts with a conversation

Features

Total

Sinch Engage logo
Viber logo

12

38

13

features in common

12

features in common

Sinch Engage logo

Sinch Engage user ratings

Functionality

4.1
(44)

Top features

  • Real-Time Notifications

    5.0

  • Third-Party Integrations

    5.0

  • Drag & Drop

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

199/month

Value for money

Sinch Engage logo
4.3

0.2

Viber logo
4.5

What users say about Sinch Engage's value for money

The ability to set up chatbots per our need is good too. And lastly the most important - our Account Manager has been BRILLIANT.
It is really annoying to check every ten minutes if I am still loged in. Many times I missed a messages because of that or I read them with delay.
Thryv logo

All-in-one management software built for small business

Features

Total

Thryv logo
Viber logo

8

152

13

features in common

8

features in common

Thryv logo

Thryv user ratings

Functionality

4.1
(496)

Top features

  • SMS Messaging

    5.0

  • Customer Engagement

    5.0

  • Brand Tracking

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Value for money

Thryv logo
4.0

0.5

Viber logo
4.5

What users say about Thryv's value for money

No traffic actually comes to your website, everything goes through a proxy fake version of your site. You have no say so in how your ads look or what message they deliver.
The integration with email reminders for customers is awesome... everything I was stressing about maintaining was brought to one nice package.
Zenvia Conversion logo

Conversational marketing platform for eCommerce businesses

Features

Total

Zenvia Conversion logo
Viber logo

8

43

13

features in common

8

features in common

Zenvia Conversion logo

Zenvia Conversion user ratings

Functionality

3.9
(359)

Top features

  • Single Sign On

    5.0

  • Group Messaging

    5.0

  • Lead Qualification

    4.7

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$0/month

Value for money

Zenvia Conversion logo
3.8

0.7

Viber logo
4.5

What users say about Zenvia Conversion's value for money

The app is very friendly and easy to use, the stats are very useful, is good idea to integrated with Facebook messenger and Sirena could work as omnichannel very soon.
The simple fact of having contact with the client immediately and easily is what I like the most. Integration with our Facebook is super easy and my clients are delighted.
Intercom logo

Intercom is bringing AI-first Customer Service to the world

visit website

Features

Total

Intercom logo
Viber logo

12

169

13

features in common

12

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Negative Feedback Management

    5.0

  • Mass Texting

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.5

Viber logo
4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
Smartsupp logo

Smartsupp–Live Chat, Chatbots, and Video Recordings

Features

Total

Smartsupp logo
Viber logo

7

63

13

features in common

7

features in common

Smartsupp logo

Smartsupp user ratings

Functionality

4.4
(343)

Top features

  • Chat/Messaging

    5.0

  • Alerts/Escalation

    5.0

  • Alerts/Notifications

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$22.5

Value for money

Smartsupp logo
4.4

0.1

Viber logo
4.5

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.
I've had problems with the mobile app. Conversations were not popping and I was losing chats.
Missive logo

Collaborative inbox for teams

Features

Total

Missive logo
Viber logo

8

77

13

features in common

8

features in common

Missive logo

Missive user ratings

Functionality

4.8
(87)

Top features

  • File Sharing

    5.0

  • Communication Management

    5.0

  • Collaboration Tools

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$18/month

Value for money

Missive logo
4.7

0.2

Viber logo
4.5

What users say about Missive's value for money

Customer Service is probably the best that I have experienced in regards to software. They are quick to respond to help and recommend solutions.
Missive is a really great alternative to other outreach solutions and also a more cost effective one as well. Really like the UX and its a well-thought out product with a wonderful support team.
Help Scout logo

Deliver world-class support from one easy-to-use platform.

Features

Total

Help Scout logo
Viber logo

8

73

13

features in common

8

features in common

Help Scout logo

Help Scout user ratings

Functionality

4.3
(214)

Top features

  • Real-time Consumer-facing Chat

    5.0

  • Document Management

    5.0

  • Queue Management

    5.0

Viber logo

Viber user ratings

Functionality

4.3
(4K)

Top features

  • Chat/Messaging

    4.7

  • Reporting/Analytics

    4.7

  • Customer History

    4.6

Pricing

Starting from

$20/month

Value for money

Help Scout logo
4.5
Viber logo
4.5

What users say about Help Scout's value for money

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.
Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.