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WhatsApp vs Viber Comparison (2026)

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Good recommendations?

Viber

Overview

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Free

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

16.4K

12.2K

3.5K

575

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

4.4

2.2K

1.3K

439

Value for money

Ease of use

Features

Customer support

70%

would recommend this app

Pros

“Features like creating large groups, sharing documents, and the Web/Desktop version make it an excellent tool for quick team coordination and daily personal check-ins.”

Ravindra S.

Owner

“WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos.”

Prachi D.

Administrative

“instant communication that's familiar to most of my customers, WhatsApp Business with built-in product catalog, free calls and messages worldwide, handy status updates for informal marketing.”

Nicole T.

Event Marketing and Operations

Pros

“Viber maintains a direct line of communication between the office and shooting sets, minimizing logistical downtime.”

Jessee G.

Director of Media

“Coordinating production crews, photographers, and marketing teams on location requires a responsive communication tool.”

Jessee G.

Director of Media

“Its cross-platform compatibility ensures seamless use across Android, iOS, Windows, Mac, and Linux devices, allowing users to stay connected wherever they are”

taha k.

free lancer

Cons

“You can't sort conversations by order status or tag them as paid versus pending, so I end up scrolling back through dozens of chats to find that one customer who wanted logo placement adjusted.”

Ana N.

Founder

“because WhatsApp heavily compresses shared photos and videos, we cannot use the platform to send high-quality media assets for final technical approval.”

Jessee G.

Director of Media

“Although I understand from a privacy and security perspective that logging into multiple devices can jeopardise that set-up, but once a device has been set as trusted, if I were to lose my phone, being unable to access WhatsApp on my computer is frustrating.”

Maria P.

Accessories Designer

Cons

“The app badly lacks tools built for professional use, like calendar integrations or group statistics.”

Jack S.

A and R Coordinator at Pulse Music Group

“The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays”

Emanuele P.

Software Engineer

“At least for me, who uses my cell phone, the experience for calls or long videos has not been so good because of the excessive battery consumption, and depending on the internet connection, the quality is very poor.”

Alan J.

Analista de Sistemas