Visibook Reviews

The APP helped me to show the days and times that I was available for my clients which saved me lots of time having to fumble through an agenda. It also allowed my clients to see the services that I offer and the fees associated with them. The messenger/notifications aspect was also a bonus! Communicating with clients is simple and effective!

I wanted to have shared photos or documents with my clients directly through the APP. I also would love to send one notification to all clients instead of having to copy-paste (which cannot be done within the APP). I had to type on my phone, message myself and then copy-paste.

I like how easy it is to book customers and that It sends reminders.

When trying to find my customers, sometimes it will not allow me to scroll to find them. Sometimes I must plug in their name... also for some reason over time, some of my emails/numbers for customers have a big exclamation mark beside it- like it is no longer their contact... but it is correct.

Thanks for your feedback and review! If you're seeing the red exclamation point, it may also mean that the user has unsubscribed to emails from Visibook or blocked their phone number from receiving our text messages.

Color coordinating appointments Multiple booking appointments

Client payment options (want something linked directly to my account) Unable to block off personal time

Brandon, thx for your comments. It sounds like you've decided to move on, but just so you are aware, our payments integration does go directly to your checking account. We will also be rolling out the ability to block off personal time. That update will be coming in the near future.

It's UX and UI for the mobile phones. As most of our customers are using and booking the 10 mins RTIwala Micro Consultation from the mobile and they're loving it so much.

I just wish to have some more options and features at chat box and

Thanks for your review and feedback!

What I like the most about this app is the ability for my clients to text me without making it personal on my personal phone. It's almost as if I have a electronic secretary.

This app tends to have glitches sometimes with scheduling and times which has a tendency to make things more difficult when it comes to a signing appointments.

I like how easy this program is. I literally pull my phone out and schedule appts in seconds. I love the automated reminders for me and my clientele.

The only thing is, I wish I could respond to clients via text rather than having to go into the actual app to respond.

it is very user friendly with reminders, very easy to use and i didn't need prior raining on using it.easy to create an appointment and navigate through the appointments. support phone, tab and my laptop.

nothing much to say as it is packed with all features I need. I got one occasion where reminder didn't work though. might have been a my fault though.

Thanks for your review!

The flexibility of both client and business usage is a plus for me. This app helped me schedule and communicate with clients with ease and when I came across any issues, the customer service was there almost instantly with the chat feature.

Bulk-message sending to multiple clients at once is an absent feature which could make things easier for me and my clients.

Thanks for your review and feedback!

Ease of use, price point, love the app option

I would love to see an automated follow up email to ask how they are doing and to ask for a review on Google or FB with links to easily use that. Plus to be able to set how many days after the session took place.

I enjoyed the simplicity of Visibook. Appointment scheduling/reminders were extremely effective and adhesive to use. I like how it automates a lot of features, such as appointment confirmations/reminders.

I had no issues at all during my time using Visibook. Everything fit my needs as a consumer/business using this software.

Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time. Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and...

Read more

Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app. There is no option to manually sort my services, apart from the alphabetical or chronological order. I feel that the payment options are not enough. Clients prefer various ways of making payments.

So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

Software is easy and intuitively to be used and is highly professional for my clients

The ability for my clients to book their own sessions can lead to frustration if they book in advance and it creates a conflict for me that I haven't adjusted in my schedule

Such a simple idea, yet incredibly effective--exactly what I've been looking for at my practice. Customer feedback has been great, and it's been easy to book appointments from both sides. The reminders, however, are what I love the most. I can't count the number of no-shows I've had in previous years due to both clients (and myself) forgetting that we had appointments scheduled. Never again!

Sometimes can get a bit hairy with clients signing up for appointments really close to their appointment time. Also would like a feature to send automated personal messages to clients.

Thanks for your feedback! Fyi, you can set your advance booking time so you don't get surprised by last minute appointments. You can do this under your Calendar Settings.

I like my clients to be able to make appointments themselves, and to be required to put down a deposit to book as well. I think the website format is pretty easy and user friendly. I especially enjoy the reports feauture.

Occasionally I’ll have clients not be able to navigate the site, they get confused on the first page where it says “view calander” and also how you have to click the service info button to be able to see the price. I think being able to see both of those without the additional clicks would be helpful for dummies. I’m not too fond of the overall color scheme, I think it’s very drab and boring and wish that I was able to customize it. I also don’t like not being able to charge clients with their card on file, if that could happen it would be a game CHANGER. Clients have also complained about not being able to find the confirmation email, and it normally goes to their spam folders so that’s something I always have to remind them of.

Thank you for your feedback!

It's very easy to work with. The chat support option is helpful when setting up new providers or services

I least like that it has no great reporting features or data collection capabilities. I'd love for it to be able to offer that so that I can continue to use it for our small business

The software is very easy to use and intuitive for me. My groomers are able to see when appointments are scheduled whether they are here or not. The ability to add different services and providers is great, along with the ability to text client's when their pup is ready to be picked up.

There is honestly nothing I like least about this software at all.

Thanks your great review!

Love the text reminders, and customer service.

I can't book multiple appointments at once (example - cut & color). It's a hassle to cancel an appt then re create it instead of just "moving" the appointment. And it would be wonderful if my clients could view all my prices up front on some kind of "home page" or something instead of having to schedule a time then click book in order to see the price (that has been my biggest complaint from clients).

No pros were added to this review

No cons were added to this review

Thanks for the review, Annie! Happy that we're able to help you with your scheduling needs!

It’s efficient and helps me stay organize and My customers benefit from it as well.

It often won’t load when I open and I need to exit and reopen the app Also, I wish I could make my own reminders to my customers not just the reminders that come automatically with the app.

Hi Shani, Thank you for your feedback. I'll make a note of your feature request. We'd love to look into the issues with your phone not loading. Can you email us at hello@visibook.com?

The thing that I like most about the software is that it takes uses my contacts from my phone and I don’t have to punch them in manually

I have no cons to report. It’s a great software and everything is great about it.

Hi Marie, We're so happy to hear that Visibook is working out well for you and your customers! Thank you for your review!

Easy to use, accessible with iPad, iPhone, and computer. Love the email and text reminders.

I only wish there was it was capable of two emails in the client profile. But the new text reminder feature has resolved some of the need.

I love that I send interested clients my link (which they can also find on my website), and the only thing that they see are available openings. We both get a confirmation email and/or text. We both get reminders and they can cancel or change their appointment without having to pick up the phone. It saves so much phone time. They can also message me through Visibook.

When they message me I get it as a text but I have to go to Visibook to answer the text.

Thanks for your review! We appreciate it!

The software is very easy to use and it makes my business run more efficiently.

Every once in a great while when I first used Visibook, it wouldn’t load quickly but it hasn’t happen since.

Hi Douglas, Thanks for the positive review and feedback! We appreciate your support!

Ease of scheduling. Reminder alerts through text and email

Complaints from clients about ease of use

Thanks for your review!