Visibook Reviews

Pros
I used to have difficulties with communication when it came to my client's knowing my availability because it was always changing due to demand. I was looking for something simple and easy to use. Visibook makes it easy for my client's to know when I have availability. I love the fact that I can put some buffer time between appointments so that I am able to set up for the next client. Customer service is always very friendly and they are able to help me solve any issues I may be having or answer my questions.

Cons
Sometimes the it will work slowly, but it is fixed when I refresh. I sometimes have older clients that have difficulties accessing the site, but I usually sit down with my clients to go over how to properly book appointments.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I love how it links with my iCal and reminds me where I have to go ahead Of time. Very easy to use. I love the product!

Cons
I would like to invoice from it. And have the option to put the prices on the clients not the items.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Easy to book people in and add clients in

Cons
I can’t set a different time for days every day has to have the same availability or I have to block it out or change the availability for one at a time for example I had to change my availability to 5-10 on weekdays and 10-7 on weekends . But I have to change every single day individually . And to block out a day was confusing to figure out at first but I finally found it . I feel like this app isn’t easy to use adding services is a pain as well . I only deal with the app cause I have been using it for a while already and it’s a pain to switch to a different one I just wish it was easier to use

Rating breakdown

Likelihood to recommend: 1/10

Pros
The email notifications for bookings and cancellations

Cons
The customer view. I’d like to see the spaces available in the initial view. Similar to calendar owner view

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like: -that it’s quite simple to change the times I’m available -the new feature of being able to add in personal events and have it sync up with my google calendar -that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

Cons
I wish Visibook had these features: -when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back. -the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order -to be able to write a bit longer of a text to a client -to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both. -would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info -I wish it was easier for me to see how to contact Visibook

Rating breakdown

Likelihood to recommend: 9/10

Pros
I like how easy it is to book customers and that It sends reminders.

Cons
When trying to find my customers, sometimes it will not allow me to scroll to find them. Sometimes I must plug in their name... also for some reason over time, some of my emails/numbers for customers have a big exclamation mark beside it- like it is no longer their contact... but it is correct.

Rating breakdown

Likelihood to recommend: 10/10

Pros
This software is wonderful. I have a busy schedule and I am forgetful and this software keeps me on track with my lessons. The reminder text messages are super helpful so I can be on time and prepared for my clients.

Cons
I sometimes find it inconvenient that you can not respond to the messages that you receive through text.

Rating breakdown

Likelihood to recommend: 10/10

Pros
You are able to try Visibook for free before you buy it. This is a big selling point and it always feels better knowing I'm buying something I've tried before. It is a great software to schedule personal training sessions.

Cons
Sometimes it can be a bit too simple for the price you may end up paying. I suggest they make some updates to the software to give more options when scheduling clients.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I love that you can communicate with clients, schedule appointments and meetings and collect payment all from one highly functioning app! I also love that this syncs to my Google calendar, making things extremely convenient.

Cons
Was a little bit difficult to setup, it could be slightly more user friendly. I wish you could book more meetings in the free trial version. I also wish there was a way to book a lunch.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Helps me manage my day to day realtor appointments and boating appointments, I love this app it has been my best friend lol.

Cons
This app has no problems it honestly is flawless I have came across no glitches, errors or anything.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

Cons
I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Availability known to clients. The app lets your clients know what times you are available and what times you are engaged. This minimizes unnecessary communications and saves much time. Available times can be updated. You may lay out your plans but things do change along the way, where you cannot execute all your plans. When such things happen, you have the freedom to edit your available times and the process is easy. With Visibook, you can create buffer time between appointments. Developers knew that as humans, we don’t just jump from one activity to another all times without any rest. Visibook has a feature to let you create a buffer time. Good customer service. It is so easy to seek technical support because their link was placed notably on the menu. And when you contact customer care, they are always ready to attend, and they do this positively Visibook has an inbuilt calendar to help you get more organized. In case you prefer other calendars other than the default one, you can sync with google and other calendars as well. One other special feature on Visibook is the automatic text remeinder. The importance of that cannot be exergerated.

Cons
Sometimes, if you take much time on the app, especially on android, it tends to become slow to operate. I solve this by restarting the app. There is no option to manually sort my services, apart from the alphabetical or chronological order. I feel that the payment options are not enough. Clients prefer various ways of making payments.

Rating breakdown

Likelihood to recommend: 8/10

Pros
omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

Cons
at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

Cons
For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Rating breakdown

Likelihood to recommend: 9/10

Pros
So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

Cons
I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

Rating breakdown

Likelihood to recommend: 10/10

Pros
In no particular order - the customer service is outstanding - the ease of use - the ability to sync with google calendar and our website - the ability to message and interact with an entire class scheduled for training - of course the price we are getting feature and functionality at a fraction of what other applications are charging

Cons
- The single threaded availability/appointments, we have several instructors that need to be scheduled in different classes at the same time or with times that overlap and getting this done is a bit of a chore - while the customer service is very good the FAQ's are a little thin

Rating breakdown

Likelihood to recommend: 8/10

Pros
This software allows my clients to easily book appointments from the convenience of my personal link. It allows me to manage my work schedule, contact any clients within the software and ease the amount of back and forth conversations I have with clients related to haircut appointments. With that being said it’s cheaper than other appointment bookers and of course sends the clients notifications of their appointment, which gives them no excuse to forget about it.

Cons
For some clients it might seem confusing to initially make an appointment, but I’ve only had one or two clients have this problem since I switched to this software (I’ve been using the software for over a year now).

Rating breakdown

Likelihood to recommend: 10/10

Pros
Software is easy and intuitively to be used and is highly professional for my clients

Cons
The ability for my clients to book their own sessions can lead to frustration if they book in advance and it creates a conflict for me that I haven't adjusted in my schedule

Rating breakdown

Likelihood to recommend: 10/10

Pros
The parents of my students being tutored can go in and schedule the appointments and even cancel them themselves. They can only schedule during times that I have marked as available. If another student signs up for that time, that time is no longer an option. I also love the alerts that I get for scheduled and cancelled appointments. The reminder the day before are great for both me AND the parents! I also love how my clients can leave me notes when setting up appointments. This works really well for my households with more than one kid. That way I know which kid to expect and prepare for.

Cons
It would be nice to be able to customize a cutoff time for a client to schedule an appointment. As it is now, a client can schedule minutes before as long as there is availability. I use it for tutoring and need time to prepare for each student. I would like to be able to set it to where appointments had to be scheduled at least 24 hours in advance.

Rating breakdown

Pros
I used Visibooks when I was working at a physical rehab center to schedule appointments with patients. It's a great tool because you can schedule using both you laptop and your smartphone and send reminders to your supervisors and patients as well. What was also nice about it was that you can share information on your social media accounts which I thought was a cool marketing tool. They also have a free version that works just as well (you can only book 40 appointments though).

Cons
Sometimes the app froze and they do not currently have a phone number available for customer service.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I can book appointments anywhere. I have the app on my iPhone, iPad, and my cash register (an iPad). It's so convenient to be able to book appointments on the go without carrying around an appointment book. The app sends text reminders to my customers automatically. It alerts them when I book, change, or cancel their appointments. It also texts automatic reminders a day before the appointment. This helps to minimize no-shows and helps them to inform me ahead of time when they can't make an appointment. I can also decide how long my time slots are, how many customers can book at the same time, and what my availability is.

Cons
There's a couple of things that would really make this app great. First of all, it needs an update to allow the orientation of the app to change for an iPad Pro. Also, I'd like to see a list of the customer names for each time slot on the main screen without having to click on each one individually.

Rating breakdown

Pros
One Pro is price even though they raised the price since last year and lowered the amount of appointments limit. I can keep organized.

Cons
Not very simple to use, to create availability and have it copy over to other days or use different times Not sure how to explain without showing what i'm speaking of. I cant make an availability for a 1 hour appointment to begin at any time of the day it's always on the hour.... You cannot change the reminder message to simply include an address to send to your clients. For what reason I do not know as of yet, but my clients are finding it very difficult to use.

Rating breakdown

Likelihood to recommend: 7/10

Pros
Such a simple idea, yet incredibly effective--exactly what I've been looking for at my practice. Customer feedback has been great, and it's been easy to book appointments from both sides. The reminders, however, are what I love the most. I can't count the number of no-shows I've had in previous years due to both clients (and myself) forgetting that we had appointments scheduled. Never again!

Cons
Sometimes can get a bit hairy with clients signing up for appointments really close to their appointment time. Also would like a feature to send automated personal messages to clients.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The software is very easy to use it's user-friendly and accessible on all of my electronic devices I love the fact that it correlates with my clients and Sons them SMS for their appointment The Price is Right the functions are nice I have no complaints 10 Stars

Cons
I wish there was a check out feature or that you were able to link it to square or some other processor in order to check out as well

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like my clients to be able to make appointments themselves, and to be required to put down a deposit to book as well. I think the website format is pretty easy and user friendly. I especially enjoy the reports feauture.

Cons
Occasionally I’ll have clients not be able to navigate the site, they get confused on the first page where it says “view calander” and also how you have to click the service info button to be able to see the price. I think being able to see both of those without the additional clicks would be helpful for dummies. I’m not too fond of the overall color scheme, I think it’s very drab and boring and wish that I was able to customize it. I also don’t like not being able to charge clients with their card on file, if that could happen it would be a game CHANGER. Clients have also complained about not being able to find the confirmation email, and it normally goes to their spam folders so that’s something I always have to remind them of.

Rating breakdown

Likelihood to recommend: 10/10