Visibook Pricing, Features, Reviews & Comparison of Alternatives

Visibook

Client appointment scheduler & business calendar

4.6/5 (614 reviews)

Visibook overview

Visibook is a client scheduling solution for busy, small business service providers looking for a simple way to manage their schedule, book customers, and send appointment reminders. The appointment booking tool serves a variety of industries including fitness trainers, massage therapists, music teachers, acupuncturists, event planners, user research and interview signups, volunteering sessions, and more.

Visibook allows users to setup their availability on the calendar to let clients know when they are available for an appointment. Customers are able to self-book using the mobile app or online calendar. The online scheduling tool will automatically send appointment confirmations once the booking has been completed, as well as reminders to customers to reduce no-shows or missed appointments. Users can also share their unique online booking calendar URL to clients, and accept payments using the optional payment tool.

Visibook’s multi-platform solution allows both individual and class scheduling, with an organized appointment history for each customer. Users are able to work around their personal calendars by setting up Google Calendar sync, and efficiently make changes to schedules while on the go using the mobile app. Users can add notes, and communicate with clients via text, mobile messaging, or email. Staff management features enable users to add employees to the calendar for instructor scheduling.
visibook.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Visibook screenshot: Visibook is accessible via desktop, tablet or mobile phone Appointment Scheduling SoftwareVisibook screenshot: Clients can help save time and hassle by booking themselvesVisibook screenshot: The appointment manager allows users to set when their are free to be bookedVisibook screenshot: Send messages from the app and keep private notes to remember birthdays, preferences, etc.Visibook screenshot: An simple, intuitive scheduling interface on both mobile and desktopVisibook screenshot: Provide company information to take bookings outside the app Visibook screenshot: Keep all clients' contact information in one place, accessible via mobile deviceVisibook screenshot: Schedule clients and send SMS text remindersVisibook screenshot: Add notes to schedules and sync with Google CalenderVisibook screenshot: Chat with clients with built-in messaging Visibook screenshot: Enter service descriptions to provide clients with booking detailsVisibook screenshot: Add employees to the calendar for instant scheduling

Visibook reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.3
  4.5
  4.6
Amy Foote

Wonderful customer service and a huge time saver

Used daily for 1-2 years
Reviewed 2016-11-30
Review Source: Capterra

I am a sole proprietor of a business with one person in charge (me) and many clients that I am juggling on a weekly basis. When I began using Visibook about 15 months ago, it took a relatively short period of time to transition my clients to this new system, and I was amazed at how willing Customer Support was in assisting me and my clients with the transition. If ever there is a small issue with the interface, or if a client has difficulty with the Visibook system, Customer Support will be there to help guide through the process. I have also been a Visibook user through multiple iterations of Visibook, and believe that they consistently hear the needs of their users, and make good/helpful changes with each new update. I don't think any booking system will be 100% perfect 100% of the time with 100% of people feeling completely intuitively comfortable with every aspect of the interface, so that's my reason for the 4 stars in features + functionality. I have to say though, that their Customer Support, patience, and willingness to make their product more suited to their users' needs definitely supersedes any imperfection in the product itself.

Pros
I like that it is easily compatible with my gcal and with my client's calendar systems. I like that it clearly displays my availability to customers and that I can change my availability easily myself, and that clients feel that the system assists them in being flexible with their lesson times. I also like that it keeps record of cancellations, bookings, and sends reminder emails to clients.

Cons
I wish it were a little easier to 'click and drag' availability in the calendar, or interface with the calendar directly, rather than going to an 'edit' function. I also wish I could reply directly to messages sent by Visibook. As in- when clients send messages from the Visibook software and I am notified by email, I wish I could reply in my email, and not have to go to Visibook before responding to the message.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Monique Johnston

Satisfied but would like more features

Used daily for 1-2 years
Reviewed 2019-05-05
Review Source: Capterra

I would recommend Visibook to others as their prices are reasonable, I have reached out to them once before about something and they responded very quickly and overall I haven’t had many glitches with the service. There have been a couple clients that told me they couldn’t book, but I believe that was around the time I needed to update my payment info. My clients have told me it’s very easy for them to book an appointment!

Pros
I like: -that it’s quite simple to change the times I’m available -the new feature of being able to add in personal events and have it sync up with my google calendar -that I got to use the services for free in the beginning when I started out as a new business. Thank you. This was the biggest selling feature to me in the beginning.

Cons
I wish Visibook had these features: -when someone books an appointment that we can choose a buffer time to come after the appointment (for us to clean up etc). That way I don’t get ppl booking appointments back to back. -the ability to put the services in order of how we want them to be viewed by the customer instead of in alphabetical/numerical order -to be able to write a bit longer of a text to a client -to be able to store both client’s Email and phone number on their profile but have the ability to select *just one* of those for appointment reminders. Instead of both. -would love if it could sync up with Quickbooks, so there’s less time of me typing in the same client info -I wish it was easier for me to see how to contact Visibook

Response from Visibook


Thanks for your feedback! Fyi, you can apply a buffer time to your services. Just go to 'Services' and edit them to add a buffer time after each of them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Elizabeth SISONGDETH

great for booking app

Used daily for 2+ years
Reviewed 2018-10-02
Review Source: Capterra

Pros
omg i cant live without this, i used it daily, for my customer to book an app or for me to book an app with them. love it how it remind me that i have an app coming up, and it also remind my customer as well. easy to used, love how it have a pay options as well, but it does take a fee, which is understandable. love how it has an url so that you can send to customers and let them know what you have open.

Cons
at time theres a lag, error issue, and for some reason it when you add new customers, it add them twice. also, the limit of how many app you can make, theres time where you will go over 50 and theres time where you under the amount for free use, but when you pay like me, they charged you even if you dont go over 50 app, which i believe that they should change it. at times, business is slow and at times its not. which i dont think i should be paying monthly if im not getting enough customers, it really hurt small business like mine

Response from Visibook


Hi Elizabeth,

Thanks for your feedback. We're happy to hear that the app has been so helpful for you.

We would love to learn more about the times when you've seen the app add multiple customers accidentally. We've taken some extra steps to prevent that from happening, so I'd like to learn more about how you're seeing that. Can you please email us at hello@visibook.com?

Thanks!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sarah Poindexter

Simple for People to Use

Used daily for less than 6 months
Reviewed 2016-09-20
Review Source: Capterra

I needed a very simple appointment scheduling program that people could use to request an appointment for services. Visibooks has filled that purpose. People that have been directed to the site have stated that it was very easy to make an appointment without having to wait or travelling to see if I'm available or not. I have been able to manage my time more efficiently since I have been using Visibooks. The email and text message notification is a real big win in my book. It also sends the person a confirmation message of the appointment. Whenever someone books an appointment, the program can send both and email and text message notification to you. It also sends you a summary of your appointments for the next day so that you can plan accordingly. Visibooks is a wonderful program.

Pros
I like most about the program is that it is very simple for people to schedule an appointment. Everyone that I have spoken to about the program, says that is was very easy and it did not request a lot of information or request a signup to book an appointment. A big win! Also, I love the fact that it sends you an email or text notification when someone books an appointment an a confirmation message to the person that I have customized to include where I'm located and what to bring! They also have a great tech support staff that is very responsive.

Cons
For me the program was not very intuitive. It was a little cumbersome to setup the available appointments. There were no online help feature. If you have questions you have to go through tech support via chat message. This is not that big of a deal, because so far their tech support has been great and very responsive! Within a few minutes they helped me rework my appointment schedule so that I could take off blocks of appointments with a few simple clicks instead of each appointment on a given day. I would of had to delete 15 daily appointments in a day for a 2 week period. Whew!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Debbie Ferguson

Visibook

Used daily for 2+ years
Reviewed 2018-07-28
Review Source: Capterra

I’ve used Visibook for years and have been very happy! Text reminders, fairly easy to navigate (sometimes through a little trial and error), clean-looking interface, and prompt responses to my questions. With the exception of the recurring group appointments, Visibook does everything I need it to and it’s made me look more professional as well as saved me time in scheduling and rescheduling piano lessons. I highly recommend Visibook!

Pros
So many things to like! But if I have to choose just one, I’d say it’s the text reminders and notifications. My piano families receive text reminders about their kids lessons, as do I. I also have the option of sending notifications when I’ve canceled or rescheduled a lesson. Such a helpful feature for busy families! And one that is often an upcharge/add-on with other scheduling programs.

Cons
I sure wish Visibook offered recurring group appointments. I can set up recurring one-in-one piano lessons but not recurring group lessons.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Visibook pricing

Pricing options
Free
Free trial
Subscription
View Pricing Plans

Free: Book up to 25 appointments per month

Basic: $6.99 per month, up to 50 appointments per month

Standard: $13.99 per month, up to 100 appointments per month

Unlimited: $19.99 per month, unlimited appointments

Visibook features

Calendar Management
Customer Database
Electronic Payments
Email Integration
Mobile Integration
Reminders

API (359 other apps)
Activity Dashboard (216 other apps)
Activity Tracking (160 other apps)
Automatic Notifications (196 other apps)
CRM Integration (133 other apps)
Custom Fields (148 other apps)
Customizable Branding (193 other apps)
Customizable Reporting (160 other apps)
Customizable Templates (167 other apps)
Data Import/Export (176 other apps)
Real Time Data (130 other apps)
Reporting & Statistics (228 other apps)
Social Media Integration (163 other apps)
Third Party Integration (212 other apps)

Additional information for Visibook

Key features of Visibook

  • Appointment reminders
  • Payment processing
  • Recurring appointments
  • Online scheduling
  • Booking and customer tracking
  • Individual and class scheduler
  • Payment tool
  • Client messaging & notes
  • Client scheduling
  • Personal calendar integration
  • Appointment management
  • Self-service booking URL
  • Automatic appointment reminders
  • Overlapping appointments
  • Availability management
  • Mobile scheduling
  • Calendar share URL
  • Contact / client database
  • Customer history
  • Calendar sync with Google
  • Client communication (text, mobile, email)
  • SMS text and email confirmations
  • Instructor scheduling
  • Customer tracking
View All Features

Benefits

Integrated messaging features allow users to communicate with their clients via text, mobile messaging, or email, and stay connected in one organized place.

The downloadable app for Android and iOS works for both merchants and their clients, enabling all users to manage their bookings and schedules from the palm of their hand.

Visibook helps avoid double-bookings by allowing users to setup Google Calendar sync, enabling them to work around their personal calendar.

Clients are sent automatic appointment confirmations and reminders to help reduce no-shows or missed appointments.

Visibook helps businesses save time and share their availability by allowing clients to book appointments themselves online or via mobile app.