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Wootric Logo

Modern customer experience and feedback management tool

Wootric - 2024 Pricing, Features, Reviews, & Alternatives

Table of Contents

What is Wootric?

Wootric is a customer experience management software that helps businesses develop a rigorous VoC program to deliver impact and expand with evolving needs. It offers net promoter score (NPS), CSAT, and customer effort score (CES) to analyze texts and sentiment. The platform lets stakeholders integrate the system with several third-party applications, including Salesforce, Zendesk, Slack, Intercom, and Hubspot, to trigger surveys and act on data.

Starting from

89

Per month

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Wootric's key features

Features selected based on reviews from Wootric users:

NPS Survey Structure

Features

4.3

/5

12

Ease of use

4.6

/5

12

All Wootric features

CES Survey Structure
Complaint Monitoring
CSAT Survey Structure
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Email Marketing
Feedback Management
Mobile Survey
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS of Customers
NPS of Employees
Predictive Analytics
Pulse Surveys
Reporting/Analytics
Response Quotas
Response Validation
Segmentation
Sentiment Analysis
Site Intercept Survey
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Text Analysis

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Wootric pricing

Pricing options
Free plan
Subscription
Free trial
Pricing range

Value for money

4.8

/5

12

Starting from

89

Per month

Wootric support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat

Training options

Webinars
Live Online
Documentation

Wootric reviews

Overall rating

4.6

/5

12

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.08/10
Rating distribution

5

4

3

2

1

7

5

0

0

0

Pros
All in all, it's a great experience because the information is readily available, which makes decision making possible, and is very easy to use.
It allows exporting reports, where we use them to carry out more detailed analyzes. It has a very beautiful dashboard and allows various visualization settings in the graphics.
This tool is simple to use and the UI is clear and easy to grasp. When needed, customer support was helpful and quite fast to answer.
Cons
I don't see it as a bad thing, but the system is not very responsive and sometimes the filter fails, where we need to update the page to use it again.
Our employees are able to know in real time the problems our customers have.
The mobile version is a mess, it is not responsive.

Wootric FAQs

Q. What type of pricing plans does Wootric offer?

Wootric has the following pricing plans:
Starting from: $89.00/month
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of Wootric?

Wootric has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Wootric support?

Wootric supports the following languages:
English


Q. Does Wootric support mobile devices?

Wootric supports the following devices:
Android, iPad, iPhone


Q. Does Wootric offer an API?

No, Wootric does not have an API available.


Q. What level of support does Wootric offer?

Wootric offers the following support options:
Chat

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