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Zoho CRM vs Google Workspace Comparison (2026)
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Good recommendations?
Zoho CRM
4.3
(7K)5
3.5K
4
2.3K
3
781
2
173
1
84
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Google Workspace
4.7
(87.1K)5
64.6K
4
19K
3
2.9K
2
337
1
168
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Google Workspace is a suite of applications from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data from all devices.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
173
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.7
87.1K
5
4
3
2
1
64.6K
19K
2.9K
337
168
- Value for money
- Ease of use
- Features
- Customer support
89%
would recommend this appPros
“I like Zoho CRM for its smart workflow management that automates routine tasks and it’s effective email campaign features that helps create and track personalized customer engagement.”
GO
Gabriella O.
Human resources manager
“It provides a solid combination of contact management, email communication, workflow automation, and sales tracking capabilities.”
AR
Ansuman R.
Ecom manager
“Strong Ecosystem Integration: Seamlessly syncs across the broader Zoho suite (Zoho Desk, Books, Campaigns) and third-party apps like Google Workspace.”
KJ
Krishna J.
Architect
Pros
“I pay for the google premium so I get extra features with google meet included, I am beyond satisfied with the value I get from that, I use meets daily for all my meetings and never have any bugs or issues.”
AD
Arran D.
CEO
“Most of our project folders have Docs for things like toolbox talk notes, subcontractor contact lists, equipment handover checklists and internal procedures.”
RS
Rishi S.
IT Administrator
“It completely eliminates the need for email attachments or physical flash drives. Despite minor UI clutter and the occasional need to manually clean up folders, it remains my go-to platform for cloud storage and team collaboration.”
RG
Ritesh G.
Fullstack Developer
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“The mobile app is really frustrating when I'm out showing properties and need to update deal stages on the fly.”
AC
Andy C.
Sales Director
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
Cons
“The main things I like least are the pricing for higher storage, occasional customer support delays, a few usability complexities, file-sharing permission confusion, storage limits, occasional bugs or sync issues, and search results that can sometimes feel less precise when there are many files.”
Shivam K.
Full Stack Developer
“Additionally, I hate the updated cost/storage structure where my emails count towards my Drive storage and if I want more than 15 GB I have to pay a monthly subscription or delete important/sentimental emails.”
Sara S.
Client Relations Coordinator
“The one thing is in the formatting of bigger documents, sometimes tables and images do not format when you export them to other formats that can irritate them while making project reports. If the Internet connection is poor, it takes some time to sync sometimes, causing delays.”
NH
Nguyen H.
Deputy Service Manager
- Vendor responds to reviews
- Last review10 days ago
- Vendor responds to reviews
- Last review10 days ago
Key features
- Total features180
- @mentions
- A/B Testing
- AI Copilot
- AI Design & Content Suggestions
- AI Presentation Generation
- AI Text-to-Slide
- AI Visual Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Asset Library
- Asset Lifecycle Management
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Autoresponders
- Autosave
- Availability Management
- Backup and Recovery
- Booking Management
- Brainstorming
- Brand Management
- Breakout Rooms
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Conferencing
- Call Management
- Call Recording
- Call Scheduling
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Cloud Backup
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Import/Export
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Entry
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Deal Management
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Encryption
- Engagement Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- HD Audio/Video
- HIPAA Compliant
- Help Desk Management
- Host Controls
- Image Library
- Inbox Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Live Video Interview
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Format Support
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Office Suite
- Offline Access
- On-Demand Recording
- Onboarding
- Online Booking
- Opportunity Management
- Password Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Polls/Voting
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Product Catalog
- Productivity Tools
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recording
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Rewards Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Team Calendars
- Team Collaboration
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Time Zone Tracking
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- eCommerce Management
- Total features180
- @mentions
- A/B Testing
- AI Copilot
- AI Design & Content Suggestions
- AI Presentation Generation
- AI Text-to-Slide
- AI Visual Generation
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Archiving & Retention
- Asset Library
- Asset Lifecycle Management
- Asset Sharing
- Assignment Management
- Attendance Tracking
- Attendee Management
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Audit Management
- Authentication
- Autofill
- Automated Routing
- Automatic Backup
- Autoresponders
- Autosave
- Availability Management
- Backup and Recovery
- Booking Management
- Brainstorming
- Brand Management
- Breakout Rooms
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Conferencing
- Call Management
- Call Recording
- Call Scheduling
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Class Scheduling
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Cloud Backup
- Cloud Computing
- Collaboration Tools
- Color Codes/Icons
- Commenting/Notes
- Communication Management
- Conferencing
- Configurable Workflow
- Contact Database
- Contact Management
- Content Creation
- Content Import/Export
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Capture and Transfer
- Data Entry
- Data Extraction
- Data Import/Export
- Data Security
- Data Storage Management
- Data Synchronization
- Data Tabulation
- Data Visualization
- Deal Management
- Document Capture
- Document Classification
- Document Editing
- Document Generation
- Document Management
- Document Review
- Document Storage
- Document Templates
- Donor Management
- Drag & Drop
- Drip Campaigns
- Electronic Signature
- Email Management
- Email Marketing
- Email Monitoring
- Email Reminders
- Email Response Control
- Email Templates
- Email Tracking
- Employee Management
- Encryption
- Engagement Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Conversion
- File Management
- File Recovery
- File Sharing
- File Transfer
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Creation & Design
- Forms Management
- Formula Management
- Full Text Search
- Functions/Calculations
- Gamification
- Generative AI
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- HD Audio/Video
- HIPAA Compliant
- Help Desk Management
- Host Controls
- Image Library
- Inbox Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Live Video Interview
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Meeting Notes
- Meeting Preparation Tools
- Messaging
- Microsoft Outlook Integration
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Format Support
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Office Suite
- Offline Access
- On-Demand Recording
- Onboarding
- Online Booking
- Opportunity Management
- Password Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Polls/Voting
- Predictive Analytics
- Presentation Streaming
- Presentation Tools
- Prioritization
- Private Chat
- Product Catalog
- Productivity Tools
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real Time Editing
- Real Time Synchronization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recording
- Referral Tracking
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- Revision History
- Rewards Management
- Role-Based Permissions
- Routing
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Session Recording
- Shared Inboxes
- Signature Management
- Single Sign On
- Spam Blocker
- Surveys & Feedback
- Tagging
- Task Management
- Task Scheduling
- Team Calendars
- Team Collaboration
- Template Management
- Templates
- Text Editing
- Third-Party Integrations
- Time Zone Tracking
- To-Do List
- Two Way Audio & Video
- Two-Factor Authentication
- Two-Way Audio & Video
- Unified Communications
- User Management
- User Profiles
- Version Control
- Video Call Recording
- Video Chat
- Video Conferencing
- Video Layouts/Views
- Video Management
- Video Streaming
- eCommerce Management
Integrations
- Total integrations65
- AODocs Document Management
- ActiveCampaign
- Adobe Acrobat Reader
- Adobe Workfront
- Asana
- Avaya Experience Platform
- Bedrock Data
- Box
- Calendly
- Canva
- ClickUp
- Confluence
- Docusign
- Dropbox
- Eventbrite
- Figma
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Forms
- Google Maps
- Google Workspace
- HubSpot CRM
- HubSpot Data Hub
- IFTTT
- Jira
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Loom
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Miro
- Notion
- PagerDuty
- PandaDoc
- PayPal Payments
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Salesforce Sales Cloud
- Shopify
- Signeasy
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Tableau
- Trello
- Twilio
- Twitter/X
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- Zoom Workplace
- iQuoteXpress
- mailparser.io
- Total integrations32
- AODocs Document Management
- ActiveCampaign
- Adobe Acrobat Reader
- Adobe Workfront
- Asana
- Avaya Experience Platform
- Bedrock Data
- Box
- Calendly
- Canva
- ClickUp
- Confluence
- Docusign
- Dropbox
- Eventbrite
- Figma
- GetResponse
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Forms
- Google Maps
- Google Workspace
- HubSpot CRM
- HubSpot Data Hub
- IFTTT
- Jira
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Loom
- Lucidchart
- Meta for Business
- Microsoft 365
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Miro
- Notion
- PagerDuty
- PandaDoc
- PayPal Payments
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Salesforce Sales Cloud
- Shopify
- Signeasy
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Tableau
- Trello
- Twilio
- Twitter/X
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- Zoom Workplace
- iQuoteXpress
- mailparser.io
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