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Zoho CRM vs Knack Comparison (2026)
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Good recommendations?
Overview
Zoho CRM records all contact, lead & account data. It also lets you assign tasks, automate workflows & marketing, track revenue & send communications.
Build custom no-code apps with a relational database, workflows, and user permissions. Includes Knack Health for HIPAA-ready healthcare applications.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.3
7K
5
4
3
2
1
3.5K
2.3K
781
172
84
- Value for money
- Ease of use
- Features
- Customer support
68%
would recommend this app4.5
99
5
4
3
2
1
65
23
5
5
1
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“We use it for new leads, tracking stages of leads and bookings, contact details, tasks, sending emails and more.”
SM
Sherry M.
Executive Manager
“I especially valued its high level of customization and seamless integration with other Zoho applications, which made it possible to tailor the system to specific business needs.”
RS
Radha S.
Legal Assistant
“It allowed me to tailor workflows, fields, and modules to match specific business processes rather than forcing us to adapt to the software.”
RS
Radha S.
Legal Assistant
Pros
“The discounted pricing for non-profits is a major plus, helping us stay within budget while tracking the data we need to manage projects and grants.”
LG
LaQuita G.
Fund Development Director
“It can take time to understand its full capabilities and set up complex workflows, especially for users without prior experience (members of our team) in database or app-building platforms.”
LG
LaQuita G.
Fund Development Director
“The documentation of formula functions We use a lot of formula functions and it can be tricky to dial them in based off of docs.”
LJ
Luke J.
Data Engineer
Cons
“It is a bit difficult while integrating with the previous crm as there are few gaps and not able to capture the few details same as the previous crm”
sc
suba c.
Customer Success Executive
“Certain automation workflows are overly cumbersome to build, particularly when including multiple conditions and actions.”
AD
Alexandre D.
Secretary General
“Heavy customization or integration with other Zoho/third party applications can be difficult and time consuming to implement , making complex workflows difficult to recreate for initial config.”
Ben W.
Project Analyst
Cons
“There have been glitches where members have not been able to access the app”
VC
Valerie C.
Administrator
“So I reply to one of their inquiry, follow up sales emails, say I need to cancel, I can't use it, WELL within the second ( the first PAID ) month that I am subscribed.”
AC
Alan C.
Principal
“I lament the lack of flexibility with the annual plan.”
Chrissy B.
Data Administrator
- Vendor responds to reviews
- Last review7 days ago
- Vendor responds to reviews
- Last review9 months ago
Key features
- Total features180
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Audit Management
- Authentication
- Automated Routing
- Automatic Backup
- Backup and Recovery
- Barcode/Ticket Scanning
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Change Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Code Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Custom Development
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Dictionary Management
- Data Entry
- Data Import/Export
- Data Migration
- Data Replication
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Database Conversion
- Database Support
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Fixed Asset Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For No-Code Development
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Gamification
- Generative AI
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical User Interface
- Graphical Workflow Editor
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Programming Languages Supported
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Product Catalog
- Product Identification
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchasing & Receiving
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Relational Database Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Software Development
- Task Management
- Template Management
- Templates
- Third-Party Integrations
- Utility Billing
- Version Control
- Web App Development
- Web/Mobile App Development
- Work Order Management
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
- Total features82
- A/B Testing
- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Query
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Archiving & Retention
- Asset Lifecycle Management
- Audit Management
- Authentication
- Automated Routing
- Automatic Backup
- Backup and Recovery
- Barcode/Ticket Scanning
- Budgeting/Forecasting
- Business Card/Badge Scanning
- Business Process Automation
- Business Process Control
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Management
- Campaign Analytics
- Campaign Management
- Campaign Planning
- Campaign Segmentation
- Change Management
- Channel Management
- Charting
- Chat/Messaging
- Chatbot
- Churn Management
- Client Management
- Client Portal
- Client Tracking
- Client/Property Matching
- Code Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Content Library
- Content Management
- Contract/License Management
- Conversion Tracking
- Correlation Analysis
- Custom Development
- Customer Activity Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Social Profiles
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Aggregation and Publishing
- Data Dictionary Management
- Data Entry
- Data Import/Export
- Data Migration
- Data Replication
- Data Security
- Data Storage Management
- Data Synchronization
- Data Visualization
- Database Conversion
- Database Support
- Deal Management
- Document Management
- Document Storage
- Donor Management
- Drag & Drop
- Drip Campaigns
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- Engagement Tracking
- Estimating
- Event Triggered Actions
- Exception Reporting
- Expense Tracking
- Feedback Management
- Field Sales Management
- File Sharing
- Fixed Asset Management
- For AEC Industry
- For Financial Institutions
- For Healthcare
- For Insurance Industry
- For Mac Devices
- For No-Code Development
- For Nonprofits
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- For Startups
- For iPad Devices
- Forecasting
- Forms Management
- Gamification
- Generative AI
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Data Presentation
- Graphical User Interface
- Graphical Workflow Editor
- Help Desk Management
- Incentive Management
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Scoring
- Lead Segmentation
- Live Chat
- Loyalty Program
- Marketing Automation
- Marketing Calendar
- Meeting Management
- Mobile Access
- Mobile App
- Modeling & Simulation
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Currency
- Multi-Language
- Multiple Programming Languages Supported
- Multivariate Testing
- Negative Feedback Management
- No-Code
- Onboarding
- Opportunity Management
- Performance Management
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Pre-built Templates
- Predictive Analytics
- Prioritization
- Product Catalog
- Product Identification
- Progress Tracking
- Project Management
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchasing & Receiving
- Quota Planning
- Quotes/Estimates
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Records Management
- Referral Tracking
- Relational Database Management
- Relationship Tracking
- Reminders
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Rewards Management
- Role-Based Permissions
- SSL Security
- Sales Activity Management
- Sales Analytics
- Sales Approval
- Sales Automation
- Sales Forecasting
- Sales Pipeline Management
- Sales Planning
- Sales Reports
- Sales Trend Analysis
- Scheduling
- Secure Data Storage
- Self Service Portal
- Single Sign On
- Software Development
- Task Management
- Template Management
- Templates
- Third-Party Integrations
- Utility Billing
- Version Control
- Web App Development
- Web/Mobile App Development
- Work Order Management
- Workflow Automation
- Workflow Configuration
- Workflow Management
- eCommerce Management
Integrations
- Total integrations67
- AITable
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Adalo
- Agile CRM
- Agiled
- AidaForm
- Airmeet
- Amplemarket
- Asana
- Avaya Experience Platform
- Ayrshare
- BambooHR
- Bedrock Data
- BigCommerce
- BigMarker
- Bird
- Birdview
- Bitbucket
- Bitly
- Bitrix24
- Boomerang
- Box
- Breakcold
- Brevo
- Browse AI
- Calendly
- CallGear
- Canva
- Carrd
- Caspio
- Certopus
- Chanty
- Chargebee
- ChatGPT
- Chatbase
- Chatfuel
- Chatra
- Cin7 Core
- Claude
- Clearout
- ClickMeeting
- ClickUp
- Clientjoy
- Clio
- Close
- Cloudflare
- Cloudinary
- Cloutly
- Coda
- Confluence
- Constant Contact
- Copper
- Creatio AI CRM
- Crove
- Dashly
- Datadog
- DealCloud
- DeepL Pro
- Deskera ERP
- Deskera MRP
- Device42, A Freshworks Company
- Dialpad
- Digistore24
- Discord
- Documentero
- Documint
- Docusign
- DonorDock
- Dropbox
- Dropbox Sign
- Duda
- Dukaan
- E-goi
- Ecwid
- Eden AI
- Elementor
- Encharge
- Endorsal
- Eventbrite
- ExpertSender
- FMX
- Facebook Apps and Tabs
- Facebook Business Suite
- Fast Track
- FirstPromoter
- Flespi
- Flodesk
- Flotiq
- Flowlu
- Fluent Forms
- Formaloo
- Formsite
- Frase
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- GetResponse
- Ghost
- Gmail
- GoCardless
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Google Maps
- Google My Business Post Scheduler
- Google Sheets
- Google Slides
- Google Workspace
- Greenhouse
- Gumlet
- Gurucan
- HappyScribe
- Harvest
- Help Scout
- Hexowatch
- HighLevel
- Hotmart
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Infinity
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Operations Hub
- PandaDoc
- PayPal
- PostgreSQL
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Salesforce B2B Commerce
- Salesforce Backup
- Salesforce Data Cloud
- Salesforce Starter
- Salesforce for Retail
- Shopify
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Weeztix
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- eSputnik
- iQuoteXpress
- mailparser.io
- Total integrations139
- AITable
- AWeber
- ActiveCampaign
- Acuity Scheduling
- Adalo
- Agile CRM
- Agiled
- AidaForm
- Airmeet
- Amplemarket
- Asana
- Avaya Experience Platform
- Ayrshare
- BambooHR
- Bedrock Data
- BigCommerce
- BigMarker
- Bird
- Birdview
- Bitbucket
- Bitly
- Bitrix24
- Boomerang
- Box
- Breakcold
- Brevo
- Browse AI
- Calendly
- CallGear
- Canva
- Carrd
- Caspio
- Certopus
- Chanty
- Chargebee
- ChatGPT
- Chatbase
- Chatfuel
- Chatra
- Cin7 Core
- Claude
- Clearout
- ClickMeeting
- ClickUp
- Clientjoy
- Clio
- Close
- Cloudflare
- Cloudinary
- Cloutly
- Coda
- Confluence
- Constant Contact
- Copper
- Creatio AI CRM
- Crove
- Dashly
- Datadog
- DealCloud
- DeepL Pro
- Deskera ERP
- Deskera MRP
- Device42, A Freshworks Company
- Dialpad
- Digistore24
- Discord
- Documentero
- Documint
- Docusign
- DonorDock
- Dropbox
- Dropbox Sign
- Duda
- Dukaan
- E-goi
- Ecwid
- Eden AI
- Elementor
- Encharge
- Endorsal
- Eventbrite
- ExpertSender
- FMX
- Facebook Apps and Tabs
- Facebook Business Suite
- Fast Track
- FirstPromoter
- Flespi
- Flodesk
- Flotiq
- Flowlu
- Fluent Forms
- Formaloo
- Formsite
- Frase
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- GetResponse
- Ghost
- Gmail
- GoCardless
- GoTo Meeting
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Docs
- Google Drive
- Google Forms
- Google Maps
- Google My Business Post Scheduler
- Google Sheets
- Google Slides
- Google Workspace
- Greenhouse
- Gumlet
- Gurucan
- HappyScribe
- Harvest
- Help Scout
- Hexowatch
- HighLevel
- Hotmart
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- HubSpot Service Hub
- Infinity
- Jotform
- Kixie PowerCall & SMS
- Klenty
- Knowlarity
- Leadfeeder
- LinkedIn for Business
- Meta for Business
- Microsoft 365
- Microsoft Outlook
- Operations Hub
- PandaDoc
- PayPal
- PostgreSQL
- Proposify
- QuickBooks Online
- QuoteWerks
- Quoter
- RingCX
- SMS-Magic
- Saasu
- Salesforce B2B Commerce
- Salesforce Backup
- Salesforce Data Cloud
- Salesforce Starter
- Salesforce for Retail
- Shopify
- SimplyCast
- Skyvia
- Slack
- SurveyMonkey
- Trello
- Twilio
- Twitter/X
- Weeztix
- Xero
- Zapier
- Zendesk Suite
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho Campaigns
- Zoho Cliq
- Zoho Creator
- Zoho Desk
- Zoho Expense
- Zoho Forms
- Zoho Invoice
- Zoho Mail
- Zoho Meeting
- Zoho Projects
- Zoho SalesIQ
- Zoho Sign
- Zoho Social
- Zoho Survey
- Zoho Writer
- eSputnik
- iQuoteXpress
- mailparser.io
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