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Zoho SalesIQ vs Crisp Comparison (2026)
Add to Compare
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Screpy
4.8
New Relic
4.5
Hotjar
4.6
Good recommendations?
Zoho SalesIQ
5
58
4
27
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Crisp
5
102
4
36
3
6
2
0
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers.
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
98
5
4
3
2
1
58
27
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
4.6
148
5
4
3
2
1
102
36
6
0
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Sarp O.
Founding Consultant
Divaldo C.
CEO
Sandra T.
Consultant
Pros
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Cons
Divaldo C.
CEO
Ed H.
Studio Owner
Ed H.
Studio Owner
Cons
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Roberta L.
Head of Customer Operations
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features82
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Blending
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Group Messaging
- Human Handover
- Inbox Management
- Integration into Third Party Applications
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Product Recommendations
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
- Total features102
- @mentions
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Tracking
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversion Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Data Blending
- Data Import/Export
- Data Visualization
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Geotargeting
- Group Messaging
- Human Handover
- Inbox Management
- Integration into Third Party Applications
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Pre-Configured Bot
- Prioritization
- Proactive Chat
- Product Recommendations
- Query Suggestions
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations46
- AWeber
- ActiveCampaign
- Adobe Commerce
- Aircall
- BigCommerce
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Kissmetrics
- Klaviyo
- Leadberry
- Linear
- Mad Mimi
- Make
- Matomo
- Meta for Business
- Mixpanel
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- PrestaShop
- Ringover
- Salesforce Nonprofit Cloud
- Salesforce Platform
- Shift4Shop
- Shopify
- Shopify Plus
- Slack
- Squarespace
- TeamSupport
- Telegram
- Trello
- Twilio Segment
- Twitter/X
- Unbounce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- WHMCS
- Webflow
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
- n8n.io
- Total integrations29
- AWeber
- ActiveCampaign
- Adobe Commerce
- Aircall
- BigCommerce
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Clicky
- CoreCommerce
- Drupal
- GetResponse
- Google Analytics 360
- HappyFox Help Desk
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Kissmetrics
- Klaviyo
- Leadberry
- Linear
- Mad Mimi
- Make
- Matomo
- Meta for Business
- Mixpanel
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- PrestaShop
- Ringover
- Salesforce Nonprofit Cloud
- Salesforce Platform
- Shift4Shop
- Shopify
- Shopify Plus
- Slack
- Squarespace
- TeamSupport
- Telegram
- Trello
- Twilio Segment
- Twitter/X
- Unbounce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- WHMCS
- Webflow
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
- n8n.io
