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Zoho SalesIQ vs Hotjar Comparison (2026)
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Screpy
4.8
New Relic
4.5
Good recommendations?
Zoho SalesIQ
4.4
(98)5
58
4
27
3
11
2
1
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Hotjar
4.6
(545)5
367
4
160
3
15
2
1
1
2
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Live chat software to increase sales and improve customer service. Engage in real time and send targeted messages to your prospects and customers.
Understand the "why" behind your numbers. Hotjar is all the tools and data you need to truly understand your users’ behavior and create engaging experiences that drive results.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
98
5
4
3
2
1
58
27
11
1
1
- Value for money
- Ease of use
- Features
- Customer support
70%
would recommend this app4.6
545
5
4
3
2
1
367
160
15
1
2
- Value for money
- Ease of use
- Features
- Customer support
83%
would recommend this appPros
“The ability to connect and manage all my chats from different social media channels in one platfom is awesome!”
Sarp O.
Founding Consultant
“Excelent Live chat, Chatbot, Visitor tracking excelent feature.”
DC
Divaldo C.
CEO
“Proactive reach out,, tracking the visitor , the ability to swith bet2een channels effortlesly/ The ability to voice and remote support from that widget like a breeze.”
ST
Sandra T.
Consultant
Pros
“We have gained much better insights about customer behaviour, identifying web friction points, and enhancing lead generation and retention strategies.”
Peter C.
Regional Director of Business Development
“This gives even a beginner a quick idea as to what is and isn’t working on their sight and possible ‘sticking points’. But there is the ability to drill down further.”
OQ
Orion Q.
Head of Marketing
“the most important to me, when launching mvp version of a web based application was: top pages and recordings from them; top console errors; av. session duration; top exit pages (to see when users drop off)”
BJ
Bartosz J.
Head of Technology
Cons
“As I use different tools from Zoho, the only downside is that each tool has its own price and makes the set of tools quite expensive.”
DC
Divaldo C.
CEO
“Sometimes, the chatbot isn't as smart, answering wrong questions despite extensive training (using business terms) on my side.”
EH
Ed H.
Studio Owner
“Next, live chat may mess up the names in CRM for the recognized leads/contacts.”
EH
Ed H.
Studio Owner
Cons
“We were disappointed when their pricing model changed to require more investment to cover the same number of domains.”
Sarah F.
Marketing Technologist
“Screen recording is not perfect, many of our dom interactions were not recorded leading to us identify them as bugs.”
BG
Bharat G.
VP, Enginnering
“The cost is way too high to scale up for an enterprise company.”
Sarah F.
Marketing Technologist
- Vendor responds to reviews
- Last review2 years ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features82
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Annotations
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- CRM
- CSAT Survey Structure
- Campaign Management
- Campaign Tracking
- Canned Responses
- Charting
- Chat/Messaging
- Chatbot
- Click Tracking
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Blending
- Data Import/Export
- Data Visualization
- Demographic Data
- Document Storage
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Management
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Mobile
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Funnel Analysis
- Geotargeting
- Heatmaps
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Reports
- Issue Tracking
- KPI Monitoring
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Mobile Access
- Mobile Survey
- Moderated Usability Testing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple Site Management
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Problem Area Alerts
- Prototype Creation
- Qualitative Comparative Analysis
- Quantitative Metrics
- Query Suggestions
- Question Branching
- Question Library
- Randomization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Activity Recording
- Screen Sharing
- Scroll Maps
- Search/Filter
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Software Testing Management
- Statistical Analysis
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- URL Customization
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Research Analysis
- Video Support
- Video recording/Transcriptions
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
- Total features108
- A/B Testing
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Annotations
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- Behavior Analytics
- Behavior Tracking
- Behavioral Analytics
- CRM
- CSAT Survey Structure
- Campaign Management
- Campaign Tracking
- Canned Responses
- Charting
- Chat/Messaging
- Chatbot
- Click Tracking
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Conversion Rate Optimization
- Conversion Tracking
- Customer Activity Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Segmentation
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Analysis Tools
- Data Blending
- Data Import/Export
- Data Visualization
- Demographic Data
- Document Storage
- Drag & Drop
- Dynamic Content
- Element Analytics
- Email Management
- Email Reminders
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Mobile
- For Sales Teams/Organizations
- For Sales/Marketing
- For Websites
- Funnel Analysis
- Geotargeting
- Heatmaps
- Integration into Third Party Applications
- Interaction Tracking
- Interactive Reports
- Issue Tracking
- KPI Monitoring
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Meeting Management
- Mobile Access
- Mobile Survey
- Moderated Usability Testing
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Multi-Language
- Multi-User Collaboration
- Multiple Site Management
- NPS Survey Structure
- Natural Language Processing
- Negative Feedback Management
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Problem Area Alerts
- Prototype Creation
- Qualitative Comparative Analysis
- Quantitative Metrics
- Query Suggestions
- Question Branching
- Question Library
- Randomization
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Activity Recording
- Screen Sharing
- Scroll Maps
- Search/Filter
- Sentiment Analysis
- Session Recording
- Single Sign On
- Site Intercept Survey
- Skip Logic
- Social Media Integration
- Software Testing Management
- Statistical Analysis
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Templates
- Text Analysis
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- URL Customization
- Usability Testing
- Usage Tracking/Analytics
- User Interaction Tracking
- User Journeys
- User Research Analysis
- Video Support
- Video recording/Transcriptions
- Visitor Tracking
- Visual Analytics
- Visualization
- Web Traffic Reporting
- Website Analytics
- Widgets
Integrations
- Total integrations46
- AB Tasty
- AWeber
- ActiveCampaign
- Aha!
- Airtable
- Amplitude
- Appcues
- Asana
- Basecamp
- BigCommerce
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- ClickFunnels
- ClickUp
- Clicky
- Contentsquare
- CoreCommerce
- Drip
- Drupal
- Firebase
- Freshdesk
- Freshpaint
- GetResponse
- Gmail
- Google Analytics 360
- Google Drive
- HappyFox Help Desk
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Instapage
- Jimdo
- Jira
- Joomla
- Kajabi
- Kameleoon
- Kartra
- Kissmetrics
- Kit
- Leadberry
- Leadpages
- Linear
- Mad Mimi
- Matomo
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Miro
- Mixpanel
- MySQL
- Omniconvert
- OneDrive
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- Podio
- PrestaShop
- Productboard
- QuickSilk
- RudderStack
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Segment
- Shift4Shop
- Shopify
- Slack
- Smartsheet
- Squarespace
- Tealium Customer Data Hub
- TeamSupport
- Todoist
- Tray.io
- Trello
- Trustpilot
- Unbounce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Webflow
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
- Total integrations67
- AB Tasty
- AWeber
- ActiveCampaign
- Aha!
- Airtable
- Amplitude
- Appcues
- Asana
- Basecamp
- BigCommerce
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- ClickFunnels
- ClickUp
- Clicky
- Contentsquare
- CoreCommerce
- Drip
- Drupal
- Firebase
- Freshdesk
- Freshpaint
- GetResponse
- Gmail
- Google Analytics 360
- Google Drive
- HappyFox Help Desk
- HelpDocs
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Content Hub
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Instapage
- Jimdo
- Jira
- Joomla
- Kajabi
- Kameleoon
- Kartra
- Kissmetrics
- Kit
- Leadberry
- Leadpages
- Linear
- Mad Mimi
- Matomo
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Teams
- Miro
- Mixpanel
- MySQL
- Omniconvert
- OneDrive
- Pinnacle Cart
- Pipedrive
- Piwik PRO
- Podio
- PrestaShop
- Productboard
- QuickSilk
- RudderStack
- Salesforce Marketing Cloud Account Engagement
- Salesforce Nonprofit Cloud
- Segment
- Shift4Shop
- Shopify
- Slack
- Smartsheet
- Squarespace
- Tealium Customer Data Hub
- TeamSupport
- Todoist
- Tray.io
- Trello
- Trustpilot
- Unbounce
- Vendio
- VerticalResponse
- Vision Helpdesk
- Volusion
- Webflow
- Weebly
- Wix
- WooCommerce
- Woopra
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Zoho Campaigns
- Zoho Desk
- Zoho Mail
- Zoho Sites
- Zoho Survey
- iContact
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