getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Contact Center Software with Role-Based Permissions (2026) - Page 2

Last updated: April 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
Filter results

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

69 software options

Zendesk Suite logo

Zendesk Suite

AI powered customer service across all channels

visit website
Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

Read more about Zendesk Suite

Users also considered
Zoho Voice logo

Zoho Voice

Cloud-based business phone for SMB sales and support teams

visit website
Zoho Voice is an online business telephony and contact center solution for businesses of all sizes. Packed with powerful features to seamlessly connect with your colleagues and customers, Zoho Voice helps you redefine your customer experience more efficiently with faster business communications.

Read more about Zoho Voice

Users also considered
Ultatel Cloud Business Phone System logo

Ultatel Cloud Business Phone System

ULTATEL | Phone and Teleommunication Solutions For Business

visit website
ULTATEL is a leading and innovating provider of cloud-based telecommunications. We help your business unify voice, chat, and video in a single user-friendly platform.

Read more about Ultatel Cloud Business Phone System

Users also considered
DialedIn CCaaS logo

DialedIn CCaaS

Cloud-based contact center solution to streamline operations

visit website
Contact center efficiency software including predictive dialers, intelligent routing, multi-CRM integration and real-time analytics.

Read more about DialedIn CCaaS

Users also considered
CloudTalk logo

CloudTalk

Cloud-based call center software for sales and support teams

visit website
CloudTalk is a cloud contact center built for modern companies. Make things easier for your sales and customer support teams with 70+ advanced features and easy-to-setup integrations with your existing business software. It’s the perfect phone system for scaling companies. Try a FREE 14-day trial.

Read more about CloudTalk

Users also considered
Ringover logo

Ringover

100% cloud phone for startups and SMEs

visit website
Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

Read more about Ringover

Users also considered
Office24by7 logo

Office24by7

(0)

All-in-One Office Automation Solutions

learn more
Office24by7 Contact Center solution centralizes voice, SMS, email, and WhatsApp communication in one platform. It provides real-time visibility into interactions, supports workflow automation, and helps teams deliver consistent, responsive customer engagement across channels.

Read more about Office24by7

Users also considered
HiperMe! logo

HiperMe!

Unified communications and contact center platform

learn more
HiperMe! is a cloud-based contact center and unified communications platform that enables companies to manage corporate communications and customer service interactions from one place. With HiperMe!'s omnichannel solution, businesses can receive and place calls, emails, chats, WhatsApp message

Read more about HiperMe!

Users also considered
Maqsam logo

Maqsam

Cloud and mobile-based contact center solution

learn more
Maqsam is a cloud and mobile-based contact center solution that helps manage customer experience and revenue, automate customer support, and streamline sales tasks.

Read more about Maqsam

Users also considered
NUACOM logo

NUACOM

All-in-one Cloud Phone System for SMBs

learn more
NUACOM offers an all-in-one Cloud phone system for SMBs that need a modern, fully scalable business communication solution. The platform offers over 50 business-class features to help boost productivity, connect departments, and centralize telephony for all locations.

Read more about NUACOM

Users also considered
LiveAgent logo

LiveAgent

Multichannel Help Desk Solution with Powerful AI Features

learn more
LiveAgent is a cloud contact center / Help desk software. It helps businesses manage all customer interactions with multichannel ticket management in a single platform. LiveAgent is a leader in delivering exceptional experiences to clients.

Start with a 1 month free trial, no credit card required.

Read more about LiveAgent

Users also considered
Front logo

Front

AI-enabled customer service platform for collaboration

learn more
Yes—you can scale and keep the human touch. Front is a customer operations platform that enables customer-facing teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

Read more about Front

Users also considered
OnviSource OmVista logo

OnviSource OmVista

Turn Data to Insights to Actions with OmVista

learn more
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.

Read more about OnviSource OmVista

Users also considered
AVOXI logo

AVOXI

Hosted business phone system and call center solution

learn more
AVOXI is a cloud-based global voice and contact center solution that helps enterprises streamline customer service processes. With its interactive voice response (IVR) module, managers can configure the user interface and automatically route incoming calls to specific agents.

Read more about AVOXI

Users also considered
BeInContact logo

BeInContact

Your 100% Cloud Omnichannel Contact Center solution

learn more
BeInContact is extremely flexible meeting needs of companies of any size and sector, increasing Customer Experience, their loyalty and speeding up sales processing as well.

Read more about BeInContact

Users also considered
Enterprise Bot logo

Enterprise Bot

Intelligent Omnichannel Conversations

learn more
AI-powered intelligent voice assistants and automation tools that enable round-the-clock support across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

Read more about Enterprise Bot

Users also considered
CommPeak Cloud PBX logo

CommPeak Cloud PBX

(0)

Cloud-Based Phone System Fully Synced with the Way You Work

learn more
CloudPBX is a cloud-based phone system for high-volume business calling. Supporting global and distributed teams, CloudPBX integrates with your CRM and business apps, and provides real-time visibility into call quality, routing, and performance.

Read more about CommPeak Cloud PBX

Users also considered
Surfboard logo

Surfboard

Support team scheduling, made simple.

learn more
Surfboard is a scheduling & shift planning software platform for customer support teams.

Get shift planning, scheduling, forecasting & communication in one place.

Read more about Surfboard

Users also considered
Thrio logo

Thrio

Contact center technology. Done right.

learn more
Thrio's CCaaS platform features inbound/outbound voice, full omnichannel, robotic process automation, and built-in AI tools.

Read more about Thrio

Users also considered
Cognigy.AI logo

Cognigy.AI

Enterprise Conversational AI Platform

learn more
Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Read more about Cognigy.AI

Users also considered
servis.ai logo

servis.ai

Powerful, easy-to-use BOMP your whole team will love.

learn more
FreeAgent CRM is a fully-featured CRM. Manage contacts, accounts, deals, tickets, projects, quotes, and more in one happy place.

Read more about servis.ai

Users also considered
TeamSupport logo

TeamSupport

Cloud-based customer support solution for B2B SaaS

learn more
TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer feedback to grow and refine their products.

Read more about TeamSupport

Users also considered
insmartbot logo

insmartbot

Serve your customers on all channels with AI.

learn more
Apply cognitive technology to customer service processes. Provide decisive communication channels simultaneously and independently 24/7 at each point of contact, wherever your customers are.

Read more about insmartbot

Users also considered
Bright Pattern logo

Bright Pattern

Cloud Contact Center Software with Embedded AI

learn more
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service.

Read more about Bright Pattern

Users also considered
inconnect logo

inconnect

Make Contact. Do Business.

learn more
inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

Read more about inconnect

Users also considered