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HiperMe! Logo

Unified communications and contact center platform

Last updated: September 2024

Table of Contents

HiperMe! - 2025 Pricing, Features, Reviews & Alternatives

What is HiperMe!?

HiperMe is a unified communications and multichannel contact center platform designed to meet the needs of modern businesses. It enables companies to effectively manage customer interactions across multiple channels, providing seamless and personalized experiences.

One of the key strengths of HiperMe lies in its multichannel capabilities. The platform supports various communication channels, including phone calls, emails, live chats, social media, and SMS, allowing businesses to engage with customers. Businesses can seamlessly integrate different channels into a unified contact center interface. Agents can access all customer interactions, regardless of the channel used, from a single dashboard. This unified view empowers agents to provide consistent and personalized support, as they have access to the customer's entire interaction history, regardless of the channel used in previous interactions.

HiperMe provides tools for monitoring queues and workload distribution, enabling businesses to ensure timely responses across all channels. The platform also supports intelligent routing, which automatically directs incoming interactions to the most appropriate agent based on skills, availability, or other predefined criteria. With its analytics capabilities, CRM integration, and focus on security, the platform helps businesses deliver customer support and optimize their contact center operations.

Benefits of using HiperMe!

  • Cloud-based contact center platform O\offers unified communications with voice, chat, and video.
  • Integrates seamlessly with CRM systems and Microsoft teams for efficient customer interactions.
  • Omnichannel capabilities allow customers to contact via their preferred method - call, email, chat, WhatsApp, SMS.
  • Real-time monitoring and advanced reporting provide actionable insights into agent performance.
  • Scalable capacity ensures the platform can grow as your business needs change.
  • Starting from

    ic-pricetag

    No pricing info

    Alternatives with better value for money

    HiperMe!'s key features

    Most critical features, based on insights from HiperMe! users:

    Call Routing
    Call Recording
    Caller ID
    Chat/Messaging
    Call Transfer
    Call Monitoring

    All HiperMe! features

    Features rating:

    Access Controls/Permissions
    VoIP Connection
    VoIP
    Alerts/Notifications
    Reporting/Analytics
    IVR
    File Sharing
    Computer Telephony Integration
    Call Tracking
    Call Center Management
    Business Process Automation
    Automatic Call Distribution
    Video Conferencing
    Mobile Access
    Voice Mail
    Workforce Management
    Role-Based Permissions
    Ring Groups
    Answering Machine Detection
    Reporting & Statistics
    Recording
    Real-Time Updates
    Real-Time Reporting
    Real-Time Notifications
    Real-Time Monitoring
    Real-Time Data
    Real-Time Analytics
    Progressive Dialer
    Preview Dialer
    Predictive Dialer
    Power Dialer
    Personalization
    Performance Metrics
    Performance Management
    PBX
    Workflow Management
    Activity Dashboard
    Activity Tracking
    Virtual Voicemail
    Virtual Call Center
    Agent Interface
    Unified Communications
    Unattended Call Management
    Trend Analysis
    Third-Party Integrations
    Text to Speech
    Task Management
    Speech Recognition
    Social Media Integration
    SMS Messaging
    SMS Marketing
    Single Sign On
    Sentiment Analysis
    Scheduled Recording
    Customizable Reports
    Customizable Caller ID
    Customer Service Analytics
    CRM
    Contact Management
    Contact Database
    Conferencing
    Automated Attendant
    Communication Management
    Collaboration Tools
    Chatbot
    Campaign Management
    Callback Scheduling
    Automated Responses
    Call Scripting
    Call Scheduling
    Call Reporting
    Call List Management
    Call Conferencing
    Automatic Outbound Dialer
    Outbound Call Center
    Multi-User Collaboration
    Multi-Language
    Multi-Channel Management
    Multi-Channel Communication
    Monitoring
    API
    Manual Dialer
    Live Chat
    Lead Management
    Audio/Video Conferencing
    Interaction Tracking
    Integrations Management
    Inbound Reporting
    Group Messaging
    For Sales/Marketing
    For Cloud Phone Systems
    File Transfer
    Auto-Dialer
    Data Import/Export

    HiperMe! alternatives

    HiperMe! logo
    4.8
    (10)

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    Value for Money
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    Convoso logo
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    (355)
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    90

    Per month

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    CallTrackingMetrics logo
    4.6
    (130)
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    Starting from

    79

    Per month

    Free trial
    Free version
    Ease of Use
    Features
    Value for Money
    Customer Support

    HiperMe! pricing

    Value for money rating:

    Starting from

    ic-pricetag

    No pricing info

    Pricing details
    Subscription
    Free trial
    Free plan
    Pricing range

    HiperMe! integrations (7)

    Integrations rated by users

    We looked through 10 user reviews, to identify which products are mentioned as HiperMe! integrations, and what is the users perception.

    Pilot logo
    Pilot

    Integration rating: 5.0 (1)

    HubSpot CRM logo
    HubSpot CRM

    Integration rating: 5.0 (1)

    HiperMe! support options

    Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Phone Support
    24/7 (Live rep)

    Training options

    Webinars
    Live Online
    Documentation
    Videos

    HiperMe! reviews

    Overall rating

    4.8

    /5

    10

    Positive reviews

    100

    %

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.6/10
    Rating distribution

    5

    4

    3

    2

    1

    8

    2

    0

    0

    0

    HiperMe! FAQs

    Q. What type of pricing plans does HiperMe! offer?

    HiperMe! has the following pricing plans:
    Pricing model: Open Source
    Free Trial: Available | (No Credit Card required)

    These products have better value for money


    Q. Who are the typical users of HiperMe!?

    HiperMe! has the following typical customers:
    Large Enterprises, Mid Size Business, Small Business


    Q. What languages does HiperMe! support?

    HiperMe! supports the following languages:
    Spanish, English


    Q. Does HiperMe! offer an API?

    No, HiperMe! does not have an API available.


    Q. What other apps does HiperMe! integrate with?

    HiperMe! integrates with the following applications:
    WhatsApp, SugarCRM, monday.com, Zoho DataPrep, Whatsapp CRM


    Q. What level of support does HiperMe! offer?

    HiperMe! offers the following support options:
    Email/Help Desk, Phone Support, 24/7 (Live rep)

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