Contact Center Software

Best Comparison List of Vendor Applications & Tools
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162 apps

XCALLY   

77
Omnichannel contact center management
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM. Read more about XCALLY
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Omnichannel contact center management
XCALLY provides all the tools to manage interaction with your customers, coming from several channels: email, SMS, web chat, phone calls, social media and messaging apps. Furthermore you have fundamental modules like Dialer, IVR Designer and a lite CRM. Read more about XCALLY
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CallShaper   

13
Call center software for managing inbound and outbound calls
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. Read more about CallShaper
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Call center software for managing inbound and outbound calls
CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. Read more about CallShaper
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User.com   

20
The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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The engine of growth. An all in one solution for user data.
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers, reaching them through a wide range of communication channels: email, live chat, chatbot, push notifications, and many more; all available in one place. Read more about User.com
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Fenero   

24
Revolutionary blockchain-powered contact center software
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. Read more about Fenero
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Revolutionary blockchain-powered contact center software
Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. Read more about Fenero
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Infobip   

0
Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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Omni-channel customer communication and engagement
Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
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SpitFire   

20
Web-based predictive dialer software for call centers
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns. Read more about SpitFire
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Web-based predictive dialer software for call centers
SpitFire Enterprise Predictive (SEP) is a web-based call center software which offers tools to launch blended inbound and outbound call center campaigns. Read more about SpitFire
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Scorebuddy   

37
QA Software for scoring (Calls/email/chat/social)
Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. Read more about Scorebuddy The cloud based software has a 30-day FREE trial.
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QA Software for scoring (Calls/email/chat/social)
Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. Read more about Scorebuddy The cloud based software has a 30-day FREE trial.
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Ricochet360   

20
Sales is a contact sport. Our Auto Dialer connects you 1st!
Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM. Read more about Ricochet360
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Sales is a contact sport. Our Auto Dialer connects you 1st!
Our products include: Cloud Phone System, Progressive Dialer, CRM & Lead Management, Marketing Automation, and Mobile CRM. Read more about Ricochet360
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3CX   

218
Hosted PBX with CRM integration and mobile apps
3CX Pro includes contact center features allowing team members to work from various dispersed locations while retaining a cohesive unit. With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. Read more about 3CX
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Hosted PBX with CRM integration and mobile apps
3CX Pro includes contact center features allowing team members to work from various dispersed locations while retaining a cohesive unit. With the 3CX Live Chat & Talk plugin your agents can chat, video and call with your website visitors in real-time for truly seamless customer experience. Read more about 3CX
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Agara   

0
Conversational AI platform for customer service
Agara is a cloud-based software designed to help businesses in eCommerce, insurance, telecom, and other industries leverage artificial intelligence (AI)-enabled voice bots to manage client interactions. Virtual agents can identify customer intent and automatically provide suggestions for queries. Read more about Agara
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Conversational AI platform for customer service
Agara is a cloud-based software designed to help businesses in eCommerce, insurance, telecom, and other industries leverage artificial intelligence (AI)-enabled voice bots to manage client interactions. Virtual agents can identify customer intent and automatically provide suggestions for queries. Read more about Agara
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Voiso   

0
Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
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Call center software for outbound sales & BPO teams
Voiso is a call center software that lets businesses utilize call workflows and smart dialers to handle outbound sales, customer service and business process outsourcing (BPO) operations. Read more about Voiso
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Zendesk   

2,374
Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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Cloud-based Help Desk & Customer Support Platform
Zendesk's fully customizable help desk solution scales with your business and enables organizations to solve tickets easily. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations. Read more about Zendesk
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VICIdial   

244
Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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Open source call center software with predictive dialer
Multi-channel Contact center with Chat, Email, CRM and inbound/outbound call handling. Read more about VICIdial
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Kixie   

88
AI-powered Voice and SMS for Sales
Kixie is an AI-powered voice and SMS solution for sales. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise phone service. The software is hosted in the cloud and can be setup in instantly with no hardware. Read more about Kixie
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AI-powered Voice and SMS for Sales
Kixie is an AI-powered voice and SMS solution for sales. Supercharge your CRM into an automated sales machine with an intelligent autodialer, seamless CRM integration, and Enterprise phone service. The software is hosted in the cloud and can be setup in instantly with no hardware. Read more about Kixie
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Myphoner   

84
Lead management for cold callers
Myphoner is a cloud based lead management, lead nurturing and lead tracking solution for freelancers and teams doing B2B cold calling. Read more about Myphoner
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Lead management for cold callers
Myphoner is a cloud based lead management, lead nurturing and lead tracking solution for freelancers and teams doing B2B cold calling. Read more about Myphoner
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Aircall   

155
Phone system for support and sales teams
Scale your contact center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
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Phone system for support and sales teams
Scale your contact center, integrate it to your business tools and enrich your interactions with insightful data. Aircall, your call center re-invented. Read more about Aircall
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Ytel Platform   

25
Awarded Outbound Contact Center Software (24/7 U.S. Support)
Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads. Read more about Ytel Platform
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Awarded Outbound Contact Center Software (24/7 U.S. Support)
Simplify lead generation and win more business. Spend less time navigating through various software and more time connecting with leads. Read more about Ytel Platform
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Bria   

0
VoIP communication and collaboration management solution
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration. Read more about Bria
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VoIP communication and collaboration management solution
Bria is a cloud-based and on-premise VoIP solution that helps businesses manage communication & collaboration via messaging, file sharing, video conferencing & more. The white-label capabilities help organizations design a personalized softphone using custom logos, themes, colors, and configuration. Read more about Bria
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LiveAgent   

925
Great customer service starts with better help desk software
Great customer service starts with better Contact Center software! Read more about LiveAgent
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Great customer service starts with better help desk software
Great customer service starts with better Contact Center software! Read more about LiveAgent
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Agile CRM   

389
Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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Sales and marketing CRM for growing businesses
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey. Read more about Agile CRM
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Bitrix24   

420
100% free CRM, collaboration and communication tool suite
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source. Read more about Bitrix24
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100% free CRM, collaboration and communication tool suite
Bitrix24 #1 free CRM, contact and call center software used by over 5 million companies. 100% free for up to 12 agents. Cloud and open source. Read more about Bitrix24
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Twilio   

220
Brings voice and messaging to your web and mobile applications
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communica… Read more about Twiliotion problems quickly and reliably.
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Brings voice and messaging to your web and mobile applications
Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communica… Read more about Twiliotion problems quickly and reliably.
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Gladly   

1
Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly
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Gladly is a Cloud-based customer service platform
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface. Read more about Gladly
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PhoneBurner   

128
Power dialer & outbound sales acceleration software for SMBs
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
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Power dialer & outbound sales acceleration software for SMBs
PhoneBurner is an OUTBOUND CALL CENTER platform and power dialer. Try us FREE without a credit card, and reach 4x more contacts with nothing to install. Read more about PhoneBurner
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RingCentral Contact Center   

143
The Collaborative Contact Center solution from the industry
Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics. Read more about RingCentral Contact Center
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The Collaborative Contact Center solution from the industry
Transform customer engagement with Collaborative Call & Contact Centre technology: Omnichannel routing; CRM integrations; Agent management tools; Actionable analytics. Read more about RingCentral Contact Center
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