Contact Center Software

Best Comparison List of Vendor Applications & Tools
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158 apps

ZIWO  

16
API Based cloud contact center software with free plugins
ZIWO is a cloud-based call center platform designed for sales, marketing, customer support, and developer teams to help them communicate with clients through real or virtual agents. Features include CRM integration, auto-dialing, virtual phone numbers, call queuing, call logging, and more. Read more about ZIWO
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API Based cloud contact center software with free plugins
ZIWO is a cloud-based call center platform designed for sales, marketing, customer support, and developer teams to help them communicate with clients through real or virtual agents. Features include CRM integration, auto-dialing, virtual phone numbers, call queuing, call logging, and more. Read more about ZIWO
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contactSPACE  

10
Intuitive cloud contact center software solution
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE
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Intuitive cloud contact center software solution
contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE
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LeadDesk  

4
Contact center for high volume sales and customer service
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk
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Contact center for high volume sales and customer service
LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk
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Servetel  

1
Communication management solution
Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel
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Communication management solution
Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel
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Fonvirtual Call Center  

0
Communication solution for call management & distribution
Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD). Read more about Fonvirtual Call Center
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Communication solution for call management & distribution
Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD). Read more about Fonvirtual Call Center
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Zoho Desk  

1,611
Cloud-based help desk platform
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
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Cloud-based help desk platform
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk
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Talkdesk  

576
The world's leading cloud-based contact center software.
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk
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The world's leading cloud-based contact center software.
Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk
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Five9  

375
Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
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Cloud contact and call center software
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9
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ShoreTel  

210
Cloud phone system & contact center software & services
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel
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Cloud phone system & contact center software & services
ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel
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CallTools  

78
All-in-one predictive dialer & inbound call center solution
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools
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All-in-one predictive dialer & inbound call center solution
CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools
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Bright Pattern  

85
Cloud Contact Center Software with Embedded AI
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
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Cloud Contact Center Software with Embedded AI
Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern
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UJET  

100
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
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Vonage Business  

213
Cloud-based business VoIP phone service
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business
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Cloud-based business VoIP phone service
Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business
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Zingtree  

94
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
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Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree
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Creatio CRM  

57
Boost marketing, sales and service performance!
The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM
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Boost marketing, sales and service performance!
The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM
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FluentStream  

64
A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream
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A cloud-based business phone service
Cross-channel business communications for the modern business. Read more about FluentStream
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8x8 Virtual Office  

179
Voice, video, chat, contact center. In the cloud.
8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office
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Voice, video, chat, contact center. In the cloud.
8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office
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Toky  

72
Virtual phone system for business sales and customer support
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more. Read more about Toky
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Virtual phone system for business sales and customer support
Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more. Read more about Toky
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NewVoiceMedia  

60
Cloud Contact Center & Inside Sales Software for Salesforce
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams. Read more about NewVoiceMedia
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Cloud Contact Center & Inside Sales Software for Salesforce
The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams. Read more about NewVoiceMedia
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CallHippo  

88
Virtual phone system for sales, marketing & support teams
CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system. Read more about CallHippo
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Virtual phone system for sales, marketing & support teams
CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system. Read more about CallHippo
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ProcedureFlow  

25
Cloud-based knowledge management software
ProcedureFlow is a cloud-based knowledge management software which enables contact centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow
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Cloud-based knowledge management software
ProcedureFlow is a cloud-based knowledge management software which enables contact centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow
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Quiq Messaging  

34
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
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Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
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Sharpen  

46
Happy Agents. Happy Customers.
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen
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Happy Agents. Happy Customers.
Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen
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3CLogic  

48
Cloud Call Center Solutions
3CLogic is a complete cloud contact center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers. Read more about 3CLogic
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Cloud Call Center Solutions
3CLogic is a complete cloud contact center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers. Read more about 3CLogic
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PanTerra Networks  

28
Unified Cloud Communications - Work Happy
PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires. Read more about PanTerra Networks
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Unified Cloud Communications - Work Happy
PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires. Read more about PanTerra Networks
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