Contact Center Software 2020 - Best Application Comparison | GetApp®

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158 apps

ZIWO

API Based cloud contact center software with free plugins

ZIWO is a cloud-based call center platform designed for sales, marketing, customer support, and developer teams to help them communicate with clients through real or virtual agents. Features include CRM integration, auto-dialing, virtual phone numbers, call queuing, call logging, and more. Read more about ZIWO

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ZIWO

API Based cloud contact center software with free plugins

ZIWO is a cloud-based call center platform designed for sales, marketing, customer support, and developer teams to help them communicate with clients through real or virtual agents. Features include CRM integration, auto-dialing, virtual phone numbers, call queuing, call logging, and more. Read more about ZIWO

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contactSPACE

Intuitive cloud contact center software solution

contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE

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contactSPACE

Intuitive cloud contact center software solution

contactSPACE is an intuitive cloud contact centre solution that empowers your team to make better-quality contact. Design the perfect user interface with our drag and drop editor, and utilise our smart diallers to make quality contact, at scale. No coding necessary - train and onboard in minutes. Read more about contactSPACE

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LeadDesk

Contact center for high volume sales and customer service

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk

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LeadDesk

Contact center for high volume sales and customer service

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution. Read more about LeadDesk

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Servetel

Communication management solution

Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel

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Servetel

Communication management solution

Servetel is a communication management solution designed to help businesses connect and communicate with customers via calls and custom messages. The platform comes with a call management module, which lets organizations transfer calls to executives based on rosters, availability and shift timings. Read more about Servetel

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Fonvirtual Call Center

Communication solution for call management & distribution

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD). Read more about Fonvirtual Call Center

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Fonvirtual Call Center

Communication solution for call management & distribution

Fonvirtual Call Center is a cloud-based communication solution designed to assist users with managing calls & call distribution via various automated tools such as interactive voice response (IVR) & an automatic call distributor (ACD). Read more about Fonvirtual Call Center

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Zoho Desk

Cloud-based help desk platform

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk

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Zoho Desk

Cloud-based help desk platform

Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key features include customer support tickets, a customer support portal, contract management, and report creation. Read more about Zoho Desk

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Talkdesk

The world's leading cloud-based contact center software.

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk

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Talkdesk

The world's leading cloud-based contact center software.

Self-service management. One-click integrations with Salesforce, Zendesk, Desk.com and many others. No phones, hardware, downloads or coding required. Read more about Talkdesk

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Five9

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9

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Five9

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more… Read more about Five9

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ShoreTel

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel

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ShoreTel

Cloud phone system & contact center software & services

ShoreTel integrates a cloud-based business phone system with a hosted contact center to offer ACD, call recording, queueing, and dashboards & reports. Read more about ShoreTel

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CallTools

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools

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CallTools

All-in-one predictive dialer & inbound call center solution

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill based routing, & more. Read more about CallTools

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Bright Pattern

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

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Bright Pattern

Cloud Contact Center Software with Embedded AI

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify omnichannel service. Read more about Bright Pattern

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UJET

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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UJET

Customer interaction & support platform with CRM integration

UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

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Vonage Business

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business

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Vonage Business

Cloud-based business VoIP phone service

Vonage Business provides a cloud-hosted business VoIP phone system, with customizable feature sets for the differing needs of small and medium businesses. Read more about Vonage Business

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Zingtree

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree

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Zingtree

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers. Read more about Zingtree

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Creatio CRM

Boost marketing, sales and service performance!

The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM

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Creatio CRM

Boost marketing, sales and service performance!

The best fit for companies that are looking to manage omnichannel communications. Read more about Creatio CRM

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FluentStream

A cloud-based business phone service

Cross-channel business communications for the modern business. Read more about FluentStream

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FluentStream

A cloud-based business phone service

Cross-channel business communications for the modern business. Read more about FluentStream

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8x8 Virtual Office

Voice, video, chat, contact center. In the cloud.

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

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8x8 Virtual Office

Voice, video, chat, contact center. In the cloud.

8x8 Virtual Office offers smarter, more efficient ways to connect with customers and employees. 8x8 Virtual Office delivers a powerful Unified Communications platform that provides one solution for voice, video and chat across any device, anytime and anywhere. Read more about 8x8 Virtual Office

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Toky

Virtual phone system for business sales and customer support

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more. Read more about Toky

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Toky

Virtual phone system for business sales and customer support

Toky is a cloud phone system that helps you to improve customers and team communications. Start your business call center with virtual phone numbers, SMS, IVR, CRM integrations and more. Read more about Toky

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NewVoiceMedia

Cloud Contact Center & Inside Sales Software for Salesforce

The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams. Read more about NewVoiceMedia

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NewVoiceMedia

Cloud Contact Center & Inside Sales Software for Salesforce

The Leading Cloud Contact Center Solution for Salesforce and Desk.com. Solutions to Improve Productivity for Inside Sales and Customer Service Teams. Read more about NewVoiceMedia

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CallHippo

Virtual phone system for sales, marketing & support teams

CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system. Read more about CallHippo

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CallHippo

Virtual phone system for sales, marketing & support teams

CallHippo is a cloud-based VoIP system that helps small business and startups make business calls and monitor calling progress using a virtual phone system. Read more about CallHippo

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ProcedureFlow

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables contact centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow

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ProcedureFlow

Cloud-based knowledge management software

ProcedureFlow is a cloud-based knowledge management software which enables contact centers to create simple visual maps to support customer service operations. Read more about ProcedureFlow

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Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging

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Quiq Messaging

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging

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Sharpen

Happy Agents. Happy Customers.

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen

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Sharpen

Happy Agents. Happy Customers.

Sharpen is the agent-first contact center built to help you prioritize your agents and strategically improve customer experiences. Read more about Sharpen

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3CLogic

Cloud Call Center Solutions

3CLogic is a complete cloud contact center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers. Read more about 3CLogic

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3CLogic

Cloud Call Center Solutions

3CLogic is a complete cloud contact center platform, hosted on Amazon Web Services, with deployments across four continents for a growing list of Global 2000 and enterprise customers. Read more about 3CLogic

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PanTerra Networks

Unified Cloud Communications - Work Happy

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires. Read more about PanTerra Networks

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PanTerra Networks

Unified Cloud Communications - Work Happy

PanTerra has created a revolutionary product called Streams, offering a simple interface with a single portal/application for all of your business communication needs. Work happy knowing that Streams will allow you to communicate in any medium that your team requires. Read more about PanTerra Networks

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