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Customer Experience Software with Status Tracking (2026) - Page 2

Last updated: April 2026

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30 software options

OneHash CRM logo

OneHash CRM

World's 1st FaaS(FOSS+SaaS)

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Customer experience is the interaction a customer has with your business. As they approach from an unknown user to being a fully happy customer. OneHash has improved customer service, faster response time and personalize customer communications.

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ServiceTonic logo

ServiceTonic

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Usersnap logo

Usersnap

Usersnap helps software companies to collect user feedback

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Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops.

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Productboard logo

Productboard

Customer-driven product management system

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Productboard is a customer-driven product management system that empowers teams to get the right products to market, faster.

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Ignition logo

Ignition

Sell, bill and get paid in one platform.

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Ignition automates proposals, billing, payments and workflows in a single AI-powered platform, empowering service-based businesses to sell, bill and get paid faster.

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LoopedIn logo

LoopedIn

Product roadmap and idea management software

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LoopedIn is a product roadmap software that helps businesses collect feedback, manage ideas, announce updates, and more from within a unified platform. Staff members can create white-labeled public idea boards to let customers, website visitors and other stakeholders submit and vote on ideas.

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Canny logo

Canny

Customer feedback & feature request management

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Canny helps product teams to collect and organize user feedback and feature requests to better understand customer needs, and prioritize their product roadmap

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Twilio logo

Twilio

Build, Scale, and Operate Customized Communication Solutions

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Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

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Front logo

Front

AI-enabled customer service platform for collaboration

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Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email.

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NextMe logo

NextMe

Cloud-based waitlist solution for service-based businesses

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NextMe is a virtual waiting room that helps service-based businesses manage their waitlists and queues. With its intuitive features like self-check-in, customizable SMS notifications, and real-time customer engagement, it enables users to eliminate long lines, improve customer retention, and drive revenue.

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Zoho Creator logo

Zoho Creator

An all-in-one AI-based low-code app development software

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Zoho Creator is an AI-based, low-code platform that enables users to build custom apps, automate workflows, manage data, and enhance business efficiency. It supports enterprise architecture, legacy system modernization, and digital transformation with integrations and built-in analytics.

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Claimlane logo

Claimlane

(0)

Claimlane removes the need for manual claims processing

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Claimlane makes returns and warranty claims easier with automation by eliminating the need for tedious email communication and manual spreadsheets. By automating tasks like return approvals and claims tracking, Claimlane saves time, reduces errors, and improves overall efficiency.

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Centercode logo

Centercode

Automated, Worry-free Beta Testing

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Centercode is a client satisfaction solution which helps businesses manage the entire product lifecycle by capturing feedback from prospects, customers & employees. The platform lets users measure product success through net promoter scores, KPI metrics, & more.

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Userback logo

Userback

Understand what users want, and build what they love.

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Userback is a powerful tool for collecting fast visual feedback from any website or application. Simply add the Userback feedback widget to your website and let customers easily provide highly-contextual visual feedback with video and annotated screenshots.

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ProdCamp logo

ProdCamp

User feedback platform for SaaS products

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ProdCamp is a user feedback management platform to help businesses build features that customers actually need and convert feedback into revenue.

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Vantage logo

Vantage

Web-based database and analytics tool for IoT enhancement

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Teradata Database allows individuals to break down and distribute complex analytics workloads to improve performance. Key features include access control, data dictionary & workload management, programming languages support, data storage & analysis, reporting, fallback protection, and more.

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ProdPad logo

ProdPad

Product management and roadmapping for product teams

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ProdPad is a flexible product management tool for product teams to share ideas, collect user feedback, create visual product roadmaps and prioritize effectively

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Bitrix24 logo

Bitrix24

All in one business management workspace

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Bitrix24 #1 FREE customer experience and customer relationship management platform used by 12 million businesses worldwide.

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Hiver logo

Hiver

Modern, AI help desk software built for fast teams.

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Hiver is a modern AI customer service platform built for fast-moving teams to deliver stellar service across multiple channels from a single intuitive interface. Apart from omnichannel support, you can offer self-service with a knowledge base and track customer satisfaction with CSAT surveys.

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Jotform logo

Jotform

Cloud-based form builder tool for digital forms.

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Jotform Enterprise provides an all-in-one customer feedback collection, organization, and NPS software for businesses looking to provide an unparalleled customer experience. From calculating NPS, to designing autoresponder emails, Jotform Enterprise will help you skyrocket customer experience!

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TapMango logo

TapMango

Customer Loyalty & Marketing Platform

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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

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Genesys Cloud CX logo

Genesys Cloud CX

AI-enabled experience orchestration platform

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Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

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Feedbear logo

Feedbear

Feedback Management

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FeedBear helps companies collect customer feedback, manage customer satisfaction scores, and communicate with their customers at scale.

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UserVoice logo

UserVoice

Build better products with intelligent product feedback

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UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

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Podium logo

Podium

AI-enabled lead management and conversion platform

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Give every customer a 5-star experience and create lifetime loyalty with Podium. Manage all your messaging, payments, text marketing, phone calls, and third-party apps in one account, so you always have the context at your fingertips.

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