TapMango Pricing, Features, Reviews & Comparison of Alternatives

TapMango

Customer Loyalty & Marketing Platform

4.77/5 (111 reviews)

TapMango overview

TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.

TapMango enables retailers to present offers on the interactive TapMango tablet in-store, rewarding customers with points every time they check in. Customers can purchase services, products, and gift cards through integration with existing POS systems such as Square, Shopify, Clover, Lightspeed, and Vend, making for a fully automated system. Customers can also earn points through social marketing by sharing pictures of purchases on Facebook, as well as for referring friends.

Merchants can connect with customers via email, SMS, and mobile push marketing (notifications) through an unlimited number of campaigns and customer groups. Organizations are able to setup customized reward levels and tiers, as well as add gamification features to loyalty programs. Businesses also receive their own branded mobile app for both Android and Apple platforms that allows customers to track their points, refer friends and place mobile orders.
www.tapmango.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
TapMango screenshot: TapMango Branded PackageTapmangoTapMango screenshot: Merchant Portal and Mobile AppTapMango screenshot: TapMango Mobile Ordering

TapMango reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.7
  4.6
  4.8
Sandra Sauder

Not designed for clothing Boutiques

Used daily for less than 6 months
Reviewed 2019-08-01
Review Source: Capterra

All in all this platform has GREAT potential. But the flow and ease of use REALLY needs work. I honestly dont think this is a platform for clothing Boutiques. Unfortunately we signed a year agreement with them because i felt I did enough research on it and it seemed amazing. But the execution of the platform in a whole is just not great.

Pros
* Customer service is top notch! * All the possibilities for the software has great potential. * There is no other customer rewards program like this out there.

Cons
It is NOT easy to use. We have an online store as well as a physical location. *Customers are confused as where to go to complete their profiles as no matter if they sign up using text, we only get their phone number. If they sign up using their email from our website, we dont get their phone number. No matter what, their profile is NEVER complete. Unless they sign up in store. If they are online shoppers, they do not know that they HAVE to go somewhere to complete their profile. *Customers are having a hard time connecting to our store on the tapmango app to view their rewards. *The Facebook sharing option is a total joke. A customer shares a pic of themselves wearing an item from our store and the link that is shared goes to tapmango instead of our store! Then the potential customer has absolutely NO idea what to do from there. How is that beneficial?? * Tapmango implemented an online ordering process for the app. BUT it's useless to us as we sell womens clothing and you can not provide pictures to your customers.

Response from TapMango


Hi Sandra,

Thanks for your feedback. We're always striving to improve and take feedback very seriously.

We're glad we were able to come to a resolution over the phone. For reference, the generic mobile app is meant to be used within a business first before it can be used remotely. Given your customers shop online a lot, we can set you up with a branded app to resolve this issue. The purpose of the Facebook post is for customers to be able to sign up to your rewards program directly from the post, which is why it is hosted by TapMango. Lastly, the online ordering was developed for our quick serve restaurant clients and we apologize for any confusion.

Our support team is always available to help and we regret that this feedback was not addressed sooner through our frequent follow ups. We are confident that our conversation following your review provided adequate solutions. Should you have any further questions or concerns please don't hesitate to contact us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Natalia Castro

Highly Recommended

Used daily for less than 6 months
Reviewed 2019-01-28
Review Source: Capterra

They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Pros
I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Cons
The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Response from TapMango


Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Erica Thomas

Our old pad was having issues and we recently received a new pad.

Used daily for 1-2 years
Reviewed 2017-11-15
Review Source: Capterra

Customer service is top-notch. We love the online chat service (Chris has been especially helpful to us via online chat), and we are frequently contacted by phone to make sure everything is working well.

Pros
The pairing between the tablet and the computer; the customer UI on the tablet; the tablet base that switches between customer and administrative UI depending on which way the tablet is flipped; customer privacy is maintained well - we switched from using fivestars for our loyalty program because fivestars shared customer emails without our knowledge or consent;

Cons
Customers are frequently put off by the amount of information that is required to enter the rewards program; the fact that the customer UI tells a customer that their phone number is "incorrect" if they choose not to enter a cell phone number. It would be preferable if the system prompted the customer to change their number once, and then on future log-ins just went straight to the normal customer page. Many customers are frustrated or confused by being prompted to change their number every time they log-in. The birthday requirement also puts customers off - it would be helpful if the sign-up page mentioned the birthday discount. When entering points as the administrator, if the wrong number of points is entered each digit must be deleted using the "delete" button, even on the computer. It would be better if on the PC the numbers could be highlighted and then deleted witht he "delete" key.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Glen Molchan

Fantastic Product

Used daily for less than 6 months
Reviewed 2019-02-12
Review Source: Capterra

This system is completely changing how we do business. It gives you so many options and features that we have had a huge uplift in monthly returns so far, and the system pays for itself

Pros
I have been a marketing manager for over 20 years now and have my own marketing consulting business. I have used more marketing tools than I can remember and have had much success with many of them. We have just started with TapMango and I can't express, how impressed with this company and product. Starting with their sales team was a complete pro. I get sales pitches all the time to start new software and services. the team approached the process as I would have wanted it. They did call me and try to sell me randomly, but spent time before our call and learned about my business, and directly showed me the benefits of how TapMango can solve my current concerns and even did research on other similar business and how they use the System. I didn't feel like it was a hard sell, but rather a consultant who wanted to help our business. The onboarding process was extremely smooth. support team has been a fantastic support in understanding my business and helping strategize how we can best use the service, set up systems that will solve my current challenges and team even did the leg work on setting it up for us, provided me full education on the system, and even continues to follow up and make comments as they can see what I am doing with it. This company has been fantastic for us! In a short time, we have used it, it has instantly changed our business, in that we are completely changing our 2019 projections and goals.

Cons
Nothing at all. It is so easy to use, and the support we get is wonderful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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John Meyer

Amazing! Helps me promote growth within my business!

Used daily for 2+ years
Reviewed 2019-09-19
Review Source: Capterra

Customer service has always been sapaticular. Ive been really happy with the tech help.

Pros
The new development Tapmango has implemented over the last 6-8 months has been amazing. I'm super happy with all the features like review boost and ordering via app.

Cons
I signed up with Tapmango being told they were working on integration with Lightspeed Ecom. I'm pretty bummed and disappointed that they have decided 2 years later not to do so after ive already worked so hard building out my loyalty program.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TapMango pricing

Pricing options
Subscription
View Pricing Plans

https://www.tapmango.com/pricing/

TapMango features

API
Automatic Notifications
Customer Database
Customizable Branding
Mobile Integration

Activity Dashboard (214 other apps)
Activity Tracking (159 other apps)
CRM Integration (130 other apps)
Calendar Management (180 other apps)
Custom Fields (146 other apps)
Customizable Reporting (159 other apps)
Customizable Templates (165 other apps)
Data Import/Export (174 other apps)
Electronic Payments (130 other apps)
Email Integration (185 other apps)
Real Time Data (128 other apps)
Reminders (183 other apps)
Reporting & Statistics (225 other apps)
Social Media Integration (162 other apps)
Third Party Integration (210 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for TapMango

Key features of TapMango

  • 500 branded keychain tags
  • 8'' tablet
  • Branded loyalty tags
  • CRM
  • Campaigns
  • Cross channel marketing
  • Customer activity tracking
  • Customer check-in
  • Customer groups
  • Customer sign up on in-store TapMango Tablet
  • Design and customization
  • Email, SMS and mobile push marketing
  • Loyalty card system
  • Member portal
  • Membership management
  • Mobile app notifications
  • No-card loyalty system
  • Online purchasing
  • POS integrations
  • Points system
  • Referrals
  • Rewards management
  • Social marketing
View All Features

Benefits

TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.

TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.

Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.

TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.

The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.

Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue