TapMango Pricing, Features, Reviews & Comparison of Alternatives

TapMango

Customer Loyalty & Marketing Platform

4.77/5 (144 reviews)

TapMango overview

What is TapMango?

TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.

TapMango enables retailers to present offers on the interactive TapMango tablet in-store, rewarding customers with points every time they check in. Customers can purchase services, products, and gift cards through integration with existing POS systems such as Square, Shopify, Clover, Lightspeed, and Vend, making for a fully automated system. Customers can also earn points through social marketing by sharing pictures of purchases on Facebook, as well as for referring friends.

Merchants can connect with customers via email, SMS, and mobile push marketing (notifications) through an unlimited number of campaigns and customer groups. Organizations are able to setup customized reward levels and tiers, as well as add gamification features to loyalty programs. Businesses also receive their own branded mobile app for both Android and Apple platforms that allows customers to track their points, refer friends and place mobile orders.
www.tapmango.com

Pricing

Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, Spanish
TapMango screenshot: TapMango Branded PackageTapmangoTapMango screenshot: Merchant Portal and Mobile AppTapMango screenshot: TapMango Mobile Ordering

TapMango user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.6
  4.8
Natalia Castro

Highly Recommended

Used daily for less than 6 months
Reviewed 2019-01-28
Review Source: Capterra

They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Pros
I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and gave me the ability to enhance my customer loyalty through a one-stop platform. Since using the program, I have been able to develop e-blasts to promote new arrivals and sales, strengthen my customer communication and engagement, and track customers who visit/purchase. Upon recently, I am delving into understanding the analytics that the platform provides. Overall, my strongest pro of utilizing this software is the customer support that I have received from my account manager . He has been a great support is helping me understand the capabilities and process of the software, and has truly worked to set up my requests in a way that the system can automate my re-targeting initiatives as easily as possible. He seems to really care about how the program enhances my business' growth and has been readily available at all times.

Cons
The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up. For example, it was tough for me to create an email template that was branded in the way that I needed it to be for my business. Their design team created the template for me that I am now very happy with, however, it would have been impossible for me to know how to do it on my own. A second con is their reporting and analytic system. I know that they are working to improve it, and I am currently working with acc manager to develop a work around to better understand my customer analytics. While it is definitely possible to pull comprehensive reports, but the program itself could use a better design to understand your analytics.

Response from TapMango


Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Rating breakdown

Ease of use
Features

Likelihood to recommend: 9/10

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Paula Eriya

The most amazing reward program for business

Used daily for 1-2 years
Reviewed 2020-08-11
Review Source: Capterra

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Pros
I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Cons
I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenna Clifford

TapMango is the way to go

Used daily for 2+ years
Reviewed 2021-01-04
Review Source: Capterra

Pros
I like the ease of use in setting up and adding new features, it's quite intuitive. The team is fantastic and always willing to help find a solution and has even gone so far as to implement new features for us. Love the multiple methods of rewarding customers and the various ways of staying in touch with our customers.

Cons
TapMango is a little on the pricier side compared to other softwares but it has great features and a wonderful team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Erin Davis

May have been a great product, but we couldn't even get through set up

Reviewed 2016-11-23
Review Source: Capterra

We already had a loyalty program in our boutique. It was adequate. Not amazing, not bad. So when Tap Mango called and said they could give me more features for less money, I was intrigued. I went through the presentation and we decided (it's a family business) to make the switch, even though our previous service provider actually beat their price when we called to cancel. This was all in the lead up to Black Friday and Small Business Saturday, the beginning of our biggest shopping season. I explained to the sales rep that business has been very slow this year for almost all of the small businesses in our area because of economic issues in our state and the uncertainty of the election, so I need this season to be a big success. I was assured that we would be up and running by Small Business Saturday, no worries. We would have a perfectly smooth transition. Unfortunately, the attempt to transition was anything but smooth. From proofs that weren't sent to me in time to get them printed by the deadline (I actually had to email and request the proofs) to a tablet that dies while connected to the charger and a variety of other issues in between, nothing was going well. I know we all have bad days, bad weeks even, but when everything you are doing is wrong, I expect customer service that is excellent to smooth it over with me. Win me over. Instead I felt like I was chasing them to get answers, and being told, that I just needed to understand that it can be rough and cut them some slack. It would get better. Here's an excerpt from an email from the supervisor: We have thousands of businesses that use our platform, from small single location shops like yours to National franchises in various industries. Although we deeply care about each and every one of our clients and we actually generate more revenue from franchised businesses, family businesses like yours mean much more to us on a personal level. We realize that it might be your life savings, it is years of hard work, it is a career. We get it and in fact a lot of what we do and how we designed the product is with this in mind. I hope this email is a slight sign of this as well. Are you kidding me? Now I have to figure out new promotions for Small Business Saturday because I had centered 75% of them on featuring our updated customer loyalty program, and yet, no one there really seems to care. So today, I cancelled and I hope you stay away or proceed at your own risk.

Pros
I never even really got a chance to use it because of the poor customer service. I was looking forward to using the geofencing feature though.

Cons
The user interface could be a bit more user friendly.

Response from TapMango


Dear Erin, thanks for your honest review. First of all, we're glad you actually decided to proceed with TapMango.

Secondly, we are very sorry to hear about your experience. We acknowledge that there were a few hiccups in your onboarding process, and rest assured that your experience has been highly unusual.

Regardless, we have reviewed our onboarding processes and made appropriate changes to ensure this doesn't happen again.

We strongly believe our Customer Success Team is second to none, and I'm sure you'll appreciate our level of service and the platform itself once you are completely onboarded.

Again, we appreciate your feedback.

Best of luck.

Your TapMango Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Stewart Armstrong

Fantastic loyalty program with custom app, online ordering, and more

Used daily for 6-12 months
Reviewed 2020-10-08
Review Source: Capterra

We and our customers love it. They love to collect the points and use them for drinks. We love being able to contact them with special deals to get them to come back in

Pros
Loyalty program, The custom app, Online ordering, Text campaigns

Cons
Sometimes a campaign is missing something specific. But generally I can work around it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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TapMango pricing

Pricing options
Subscription
View Pricing Plans

https://www.tapmango.com/pricing/

TapMango features

API
Automatic Notifications
Customer Database
Customizable Branding

Activity Dashboard (313 other apps)
Activity Tracking (203 other apps)
Calendar Management (216 other apps)
Contact Management (172 other apps)
Custom Fields (166 other apps)
Customizable Reporting (194 other apps)
Customizable Templates (221 other apps)
Data Import/Export (234 other apps)
Electronic Payments (176 other apps)
Email Integration (228 other apps)
Real Time Data (161 other apps)
Reminders (214 other apps)
Reporting & Statistics (333 other apps)
Social Media Integration (206 other apps)
Surveys & Feedback (187 other apps)
Third Party Integration (315 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for TapMango

Key features of TapMango

  • 500 branded keychain tags
  • 8'' tablet
  • Branded loyalty tags
  • CRM
  • Campaigns
  • Cross channel marketing
  • Customer activity tracking
  • Customer check-in
  • Customer groups
  • Customer sign up on in-store TapMango Tablet
  • Design and customization
  • Email, SMS and mobile push marketing
  • Loyalty card system
  • Member portal
  • Membership management
  • Mobile app notifications
  • No-card loyalty system
  • Online purchasing
  • POS integrations
  • Points system
  • Referrals
  • Rewards management
  • Social marketing
View All Features

Benefits

TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.

TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.

Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.

TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.

The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.

Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue