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TapMango Pricing, Features, Reviews and Alternatives

TapMango product overview

What is TapMango?

TapMango is a customer loyalty and marketing platform that allows any retail store or restaurant to create and manage their own customer loyalty program, all branded to their business. The solution works with small and large businesses, from allowing business to run flash sales that help drive traffic, to managing mobile ordering for multi-location restaurants. The platform integrates with any existing Point of Sale (POS) system to help convert sales transactions into loyal customers.

Key benefits of using TapMango

TapMango is a fully branded solution offering retailers the ability to provide custom loyalty tags and cards to customers.

TapMango's customer-facing interactive tablet allows customers to view current offers in-store, and accumulate points for checking in or making purchases.

Merchants can grow their customer base and connect with groups via email, SMS and mobile push marketing and in-app notifications.

TapMango provides merchants with innovative ways to sell to existing customers and attract customers via several referral mechanisms.

The platform integrates with existing point of sale (POS) systems to help converts sales transactions into loyal customers.

Mobile ordering allowing your customers to place and track orders on your mobile app. In addition, they can earn and redeem rewards with each order AND best of all, we take 0% of your revenue

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Knowledge Base
Chat
Email/Help Desk
Phone Support
FAQs/Forum

Training options

Documentation
Webinars
Live Online
Videos

TapMango pricing information

Value for money

4.6

/5

158

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

TapMango features

Functionality

4.7

/5

158

Total features

115

6 categories

Most valued features by users

Reporting/Analytics
Reporting & Statistics
Third Party Integrations
API
Activity Dashboard
Alerts/Notifications
Data Import/Export
Email Marketing

Functionality contenders

TapMango users reviews

Overall Rating

4.8

/5

158

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.38/10
Rating distribution

5

4

3

2

1

135

16

5

0

2

Pros
We have always wanted an app and they created one for us. It is fantastic and especially in these times, it is a significant help to our customers.
Also, the support has been amazing, whether it's one-on-one calls or emails with my Customer Success Manager or live chat with Customer Support, I can rest assure that my issue will be resolved asap.
Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system.
Cons
The problem began when our account started to do the onboarding process. First, the process of communication was horrible.
The lack of intergration requires the person at the register to manually reward/retrieve points on the Tap Mango tablet which makes the checkout process take longer and can lead to errors.
This created a huge problem as half of our clients were not in the system. Then the tablet malfunctioned and 2 training sessions were wasted when things did not work.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Highly Recommended

Reviewed 4 years ago

They have been amazing to work with from their initial sales approach to their constant customer service through this process. I am looking forward to working with them as my business grows and ages and hope that once we are fully set up (I have been using the program for 3 months), I won't have to rely so heavily on their support team and my customer loyalty initiative can mostly run itself so that I can focus on other parts of my business.

Pros

I have a retail boutique where I use Lightspeed as my Point of Sale system. After reviewing customer loyalty programs that integrate well with Lightspeed, I was very pleased to come across Tap Mango. Aside from their easy integration, I really appreciated their re-targeting capabilities, customer recognition and rewards, and their check-in system. I wanted a program that was very inclusive and...

Cons

The most significant con that I have of the software is the usability. As I mentioned before, my account manager has played an integral role in my ability to use and understand the software, however, if it wasn't for his direction and dedication I wouldn't really know how to use the program the way that it would be most beneficial for my business. I have needed to rely heavily on to get me set up....

Vendor response

Thanks for the glowing review, Natalia! We appreciate all the feedback as it helps us identify areas where we need to improve. Since you mentioned you were having trouble with the usability of our email builder, I'm pleased to inform you that we are currently working on an enhanced email designer that is much more user-friendly. This improved tool will be launched very soon and your account manager will let you know as soon as it's ready. Thanks again for your feedback and for your business with us!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The most amazing reward program for business

Reviewed 2 years ago

MY overall experience is awesome as my customers absolutely loves this product. Thank you TapMango for helping me look and be great to my customers.

Pros

I like the ease in which all are able to use the Tablet. I also like the fact that it does the job in following up and reaching out to my customers. Great customer relation

Cons

I honestly have nothing I like least about the software. I can say it was a well constructed and thought about product from the developer to their customers.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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the best loyalty software

Reviewed 2 months ago

it has been great! i own a juice shop called Salubrious Juice & More and we grew with this software. I love the ease of use and how much I can customize anything i want.

Pros

easy of use and how much you can do with this.

Cons

I am not sure if there is anything i do not like about it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

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Punch cards have better ROI and engagement in small businesses

Reviewed 3 years ago

It was a great sales experience. Sales team know their app up and down. Great customer service at the first phases. Then I was pretty much left on my own. Everytime I reached out for help on getting campaigns, the ball was put in my court. I know Fivestars reps help with campaigns. I wished I had gone with them.

Pros

1-Biggest reason why I went with Tapmango was users were able to self-checkin 2. it has a basic integration with square calculating rewards for my staff

Cons

1. Customer facing tablet is not intuitive to customers. I reached out to complain to support and the response was blaming my customers. (101 - UX never blames the customer, but in this case the customer was blamed) 2. Gift card redeemption is full of bugs. I've had customers walk in the day after I sold them a gift card and the balance was showing $0 dollars. I reloaded the gift card with the balance...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Reward Program

Reviewed 2 months ago

Great software. Looks very personalized and the customers love it.

Pros

I like the ease of use, both for customers and staff. The only reason I gave it 4 stars on "ease of use" was that occasionally I need help implementing a campaign. I will say the customer service I get is always 5-star!

Cons

nothing in particular. It probably does much more that we're not utilizing.

TapMango FAQs and common questions

Q. What type of pricing plans does TapMango offer?

TapMango has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of TapMango?

TapMango has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does TapMango support?

TapMango supports the following languages:
English, French, Spanish


Q. Does TapMango support mobile devices?

TapMango supports the following devices:
Android, iPad, iPhone


Q. Does TapMango offer an API?

Yes, TapMango has an API available for use.


Q. What other apps does TapMango integrate with?

TapMango integrates with the following applications:
Square Point of Sale, Clover, Mindbody, Stripe, Checkfront, DoorDash, Shopify POS, Vend, Lightspeed Retail, Toast POS, BigCommerce, Shopify


Q. What level of support does TapMango offer?

TapMango offers the following support options:
24/7 (Live rep), Knowledge Base, Chat, Email/Help Desk, Phone Support, FAQs/Forum

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