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Customer Loyalty Apps Integrated with Instagram

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Yotpo logo
4.6
357

Yotpo, the leading eCommerce marketing platform.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.0
    Ease of use
    4.4
    Features
    4.4
    Customer support
    4.5
Pros and Cons from Yotpo users   
avatar
+15
Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I hate when companies don't put their pricing out there in the open and make you contact them for it.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
WAY too expensive and our reviews are disorganized and all over our website.
Yotpo has motivated results much better than previous installations I have had. I am so grateful I took a chance with this system.
It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Ease of use for our customers, clean cut, great visual with the stars at the top of each review, easy to implement into our website in the places we want it seen.
The backend can be difficult to navigate and we've had issues with their customer service in the past.
Their integration with WooCommerce is seamless and the ease of capturing reviews with an email integrated form is super quick.
Great all in one marketing and POS solution with integrated reviews systems, loyalty rewards and great preset design templates.
When I began the free version was a great way to start. I had consistently good customer support when I needed it too.
It is easy to set rules, bonuses, gift points, etc. Reviews and social placement on our site is nice, but I really focus on the rewards and reviews.
It's been wonderful working with Yotpo; their team is so helpful and positive.
The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website.
The automated verified review email to customers is a great feature. Also, customer support is great, even logging onto my Shopify store to edit some theme code to get me up and running.
YotPo has been a super helpful tool for our company to curate customer reviews and visual content.
Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I hate when companies don't put their pricing out there in the open and make you contact them for it.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
WAY too expensive and our reviews are disorganized and all over our website.
Yotpo has motivated results much better than previous installations I have had. I am so grateful I took a chance with this system.
It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Ease of use for our customers, clean cut, great visual with the stars at the top of each review, easy to implement into our website in the places we want it seen.
The backend can be difficult to navigate and we've had issues with their customer service in the past.
Their integration with WooCommerce is seamless and the ease of capturing reviews with an email integrated form is super quick.
Great all in one marketing and POS solution with integrated reviews systems, loyalty rewards and great preset design templates.
When I began the free version was a great way to start. I had consistently good customer support when I needed it too.
It is easy to set rules, bonuses, gift points, etc. Reviews and social placement on our site is nice, but I really focus on the rewards and reviews.
It's been wonderful working with Yotpo; their team is so helpful and positive.
The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website.
The automated verified review email to customers is a great feature. Also, customer support is great, even logging onto my Shopify store to edit some theme code to get me up and running.
YotPo has been a super helpful tool for our company to curate customer reviews and visual content.
Our personal rep has also been really great to work with. She does a wonderful job of informing us of new YotPo features and analyzing our content for areas of growth.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
They offer quite a few features in the lower priced tiers and are relatively easy to use. Yotpo is a recognized name by many consumers as a trusted reviews platform, which is a great benefit.
I hate when companies don't put their pricing out there in the open and make you contact them for it.
I loved the ability to keep everything all in one place. It's super user friendly (although I'm still learning every day).
WAY too expensive and our reviews are disorganized and all over our website.
Yotpo has motivated results much better than previous installations I have had. I am so grateful I took a chance with this system.
It's very unlikely that the person will go back and write a new review since they are now no longer prompted to do a review.
Ease of use for our customers, clean cut, great visual with the stars at the top of each review, easy to implement into our website in the places we want it seen.
The backend can be difficult to navigate and we've had issues with their customer service in the past.
Their integration with WooCommerce is seamless and the ease of capturing reviews with an email integrated form is super quick.
Great all in one marketing and POS solution with integrated reviews systems, loyalty rewards and great preset design templates.
When I began the free version was a great way to start. I had consistently good customer support when I needed it too.
It is easy to set rules, bonuses, gift points, etc. Reviews and social placement on our site is nice, but I really focus on the rewards and reviews.
It's been wonderful working with Yotpo; their team is so helpful and positive.
The platform is very straight-forward to learn and navigate. The analytics feature has been a great component to help us track UGC and interaction with the widgets on our website.
The automated verified review email to customers is a great feature. Also, customer support is great, even logging onto my Shopify store to edit some theme code to get me up and running.
YotPo has been a super helpful tool for our company to curate customer reviews and visual content.
Marsello logo
4.4
100

Customer loyalty software that works in-store and online.

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.3
    Ease of use
    4.3
    Features
    4.1
    Customer support
    4.4
Pros and Cons from Marsello users   
avatar
+15
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
We are looking forward to contacting our customers with specific deals that will appeal to them. The over the phone customer support from Goody has been really great, very friendly (& tolerant.
Way too confusing for users, don't really even know what it is about. Just a bunch of bad screens that don't tell you anything.
Good, relatively easy to learn. Good instructions and very helpful customer service from Goody which makes the overall experience fantastic.
We have a very poor joining rate at our establishment. We have trained staff over and over again.
Ties in quite well with out software which is always good. Staff at Goody are happy to help with any issues which is great.
Maybe and editing function when i make a mistake with peoples email addresses.
It has saved me a huge amount of money of dining out and has also made me go out for lunch/dinner when I normally wouldn't have because i knew i could get a good discount.
Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.
I feel I can email or call and things get done straight away. Happy to help me to understand campaigns and all the features Goody has.
Good overall system, integrated with VEND super easily.
I have a key tag in my wallet as well in case I leave my phone in the car. It's good to see big chains like McDonald's using this software as well as the SME and Sole Traders.
Great Marketing Program works great with VEND.
I've tried several different customer rewards programs and Marsello stands out by providing brilliantly designed assets (email, popups, etc.) and by integrating nicely with a POS.
Easy to use most place now have and i like the offers.
Nice and easy to use, plenty of options for collecting points, i.e. card, phone app or type in email address. Can use same card at different shops easily.
Marsello drives in-store customer loyalty well with the Vend/Lightspeed integration.
Easy to use, gives discounts and friendly services.
I like how simple it is to do quick and easy marketing. I wish I had some more complex options though.
Cool Tabs logo
4.5
61

Interactive data collection campaigns

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.5
    Features
    4.4
    Customer support
    4.6
Pros and Cons from Cool Tabs users   
avatar
+10
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
Among all platforms we evaluated for our project, Cool Tab was the winner by far. Value for money is the best in its category.
The worst thing is not being able to pay for a raffle independently, without having to cancel the monthly plan.
I have worked with the White Level Plan and it helps you a lot to implement a great exclusive campaigns.
I can't say I found anything that I dislike or I missed some "must-have" features.
Seamless integration and great ease of use , specially with the drawing and picking winners options and filtering within posts.
There are so many features that it can be a little daunting to learn to use all of them. Going in to using the software we were unsure where to begin.
This software is unique in the market. It has a lot of benefits but it is very important for us because of the huge amount of data it provides in the tracking of Social Media campaigns.
Sometimes text appears in spanish. I'm an english speaker so it is kind of annoying.
The most value feature for me is how helpful and quick the customer support is. Than help me to develop my campaign on time.
It helps a lot our social media team. We can control better some things.
The main Cool Tabs value we find is this tool takes advantage of API sources and exports all the data available in each one. The data brought is huge.
The product is easy to use and found the start up process quickly and straight forward.
You can do whatever you want with CoolRabs, from a simply survey till the most complicated quiz.
Easypromos logo
4.5
51

Interactive campaigns on any social media network or device

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.2
    Ease of use
    4.3
    Features
    4.2
    Customer support
    4.6
Pros and Cons from Easypromos users   
avatar
avatar
avatar
+15
I like that this has several different options for applications. From Facebook giveaways to customer loyalty rewards, it's very easy to run a promotion and dig deep into the metrics of it.
The sweepstakes that integrate several social networks are very costly in comparison to the rest.
The customer support is super fast and effective and their team recommends the most effective solution according to your goal. Once you do pop, no longer stop.
The only negative thing was that we had to allow users had to verify their vote either via Facebook or E-mail - it wasn't possible to have both as an option.
They work really well and reply immediately if you have any questions, not staying in the tutorial but simply recommending the best options to get the best results.
It also allowed us to have a complete vision of the contest, participations, control of fraudulent votes.
It was fairly easy to set up our annual photo contest on the platform and I had very friendly and helpful support from the company.
The only thing that confuses me about this software is some parts of it are not translated. I believe the company is from Spain and some things are still in Spanish while others are in English.
Not only it contributes to an ideal efficiency to the campaigns in facebook but the customer support is perfect. Any disadvantage or doubt have been solved thanks to a rapid and decisive form.
What I like about Easypromos is its constant renewal. They work every day to continuously improve customer satisfaction and adapt quickly to changes in Facebook and all networks which they work with.
The ease of use, the customer support and the live dashboard. I also like the fact you could send emails to remind participants to vote and share their stories.
The interface is very user friendly, you can create almost any type of contest you can imagine, can integrate with Instagram or Twitter. Would recommend it to anyone any time.
I contacted Easypromos a couple of times with questions, and their responses were always quick, helpful and extremely friendly.
This is the best application compared to the price.
Ultimately it was the secret sauce that made us look good and continues to perform well for us as as a white labeled platform.
However, I just can't recommend it for a small organization. It does have great insights and is fairly user friendly but I'm not a fan of the interface.
It was a very successful decision since the tool is very complete and allows functionalities that would have been very costly to realize.
I have run about five promotions. Easy to learn, easy to use, and their support team responds quickly within their own time zone (about a day turn around if not timed nicely).
I like that this has several different options for applications. From Facebook giveaways to customer loyalty rewards, it's very easy to run a promotion and dig deep into the metrics of it.
The sweepstakes that integrate several social networks are very costly in comparison to the rest.
The customer support is super fast and effective and their team recommends the most effective solution according to your goal. Once you do pop, no longer stop.
The only negative thing was that we had to allow users had to verify their vote either via Facebook or E-mail - it wasn't possible to have both as an option.
They work really well and reply immediately if you have any questions, not staying in the tutorial but simply recommending the best options to get the best results.
It also allowed us to have a complete vision of the contest, participations, control of fraudulent votes.
It was fairly easy to set up our annual photo contest on the platform and I had very friendly and helpful support from the company.
The only thing that confuses me about this software is some parts of it are not translated. I believe the company is from Spain and some things are still in Spanish while others are in English.
Not only it contributes to an ideal efficiency to the campaigns in facebook but the customer support is perfect. Any disadvantage or doubt have been solved thanks to a rapid and decisive form.
What I like about Easypromos is its constant renewal. They work every day to continuously improve customer satisfaction and adapt quickly to changes in Facebook and all networks which they work with.
The ease of use, the customer support and the live dashboard. I also like the fact you could send emails to remind participants to vote and share their stories.
The interface is very user friendly, you can create almost any type of contest you can imagine, can integrate with Instagram or Twitter. Would recommend it to anyone any time.
I contacted Easypromos a couple of times with questions, and their responses were always quick, helpful and extremely friendly.
This is the best application compared to the price.
Ultimately it was the secret sauce that made us look good and continues to perform well for us as as a white labeled platform.
However, I just can't recommend it for a small organization. It does have great insights and is fairly user friendly but I'm not a fan of the interface.
It was a very successful decision since the tool is very complete and allows functionalities that would have been very costly to realize.
I have run about five promotions. Easy to learn, easy to use, and their support team responds quickly within their own time zone (about a day turn around if not timed nicely).
I like that this has several different options for applications. From Facebook giveaways to customer loyalty rewards, it's very easy to run a promotion and dig deep into the metrics of it.
The sweepstakes that integrate several social networks are very costly in comparison to the rest.
The customer support is super fast and effective and their team recommends the most effective solution according to your goal. Once you do pop, no longer stop.
The only negative thing was that we had to allow users had to verify their vote either via Facebook or E-mail - it wasn't possible to have both as an option.
They work really well and reply immediately if you have any questions, not staying in the tutorial but simply recommending the best options to get the best results.
It also allowed us to have a complete vision of the contest, participations, control of fraudulent votes.
It was fairly easy to set up our annual photo contest on the platform and I had very friendly and helpful support from the company.
The only thing that confuses me about this software is some parts of it are not translated. I believe the company is from Spain and some things are still in Spanish while others are in English.
Not only it contributes to an ideal efficiency to the campaigns in facebook but the customer support is perfect. Any disadvantage or doubt have been solved thanks to a rapid and decisive form.
What I like about Easypromos is its constant renewal. They work every day to continuously improve customer satisfaction and adapt quickly to changes in Facebook and all networks which they work with.
The ease of use, the customer support and the live dashboard. I also like the fact you could send emails to remind participants to vote and share their stories.
The interface is very user friendly, you can create almost any type of contest you can imagine, can integrate with Instagram or Twitter. Would recommend it to anyone any time.
I contacted Easypromos a couple of times with questions, and their responses were always quick, helpful and extremely friendly.
This is the best application compared to the price.
Ultimately it was the secret sauce that made us look good and continues to perform well for us as as a white labeled platform.
However, I just can't recommend it for a small organization. It does have great insights and is fairly user friendly but I'm not a fan of the interface.
It was a very successful decision since the tool is very complete and allows functionalities that would have been very costly to realize.
I have run about five promotions. Easy to learn, easy to use, and their support team responds quickly within their own time zone (about a day turn around if not timed nicely).
Retently logo
4.9
27

Net Promoter Score & customer feedback collection

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.7
    Ease of use
    4.8
    Features
    4.7
    Customer support
    4.7
Pros and Cons from Retently users   
avatar
+15
It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.
They are immediately shown the popup but they've hardly used the site so it annoys them.
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.
Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Fantastic support team which is always on hand to help with any questions.
This is a great tool for helping to understand your customer experience and evaluate NPS.
Ease of use, beautiful and intuitive interface, cost effective.
Great customer service and support and good value for money.
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.
The software itself is very user friendly, easy to setup and use.
Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.
I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.
It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.
It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.
They are immediately shown the popup but they've hardly used the site so it annoys them.
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.
Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Fantastic support team which is always on hand to help with any questions.
This is a great tool for helping to understand your customer experience and evaluate NPS.
Ease of use, beautiful and intuitive interface, cost effective.
Great customer service and support and good value for money.
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.
The software itself is very user friendly, easy to setup and use.
Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.
I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.
It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.
It's great to be able to have different campaigns for the various offerings of our business so we can track what is successful and gain valuable feedback as to what is working well for our clients.
There is some functionality missing, especially when it comes to the in-app survey which becomes bothersome to new users of our website.
Extremely easy to use and integrates seamlessly with Intercom. Clear steps on how to set it up and to use it effectively.
The only complaint I have is that they asked for a review on cap terra's website. I had to switch browsers 4x in order to leave this review.
We chose Retently because their Intercom integration is the best on the market. When I had a question, their support team was very kind and fast to response.
They are immediately shown the popup but they've hardly used the site so it annoys them.
Easy UX, many features but simplified and not overloaded, perfect fit for our use case, integrations, support, freedom in template design & customization.
Sending the same campaign in different languages is a little troublesome if you're on the basic subscription model.
Easy to use, great customer support, great UI, and did exactly what I needed it to do.
Fantastic support team which is always on hand to help with any questions.
This is a great tool for helping to understand your customer experience and evaluate NPS.
Ease of use, beautiful and intuitive interface, cost effective.
Great customer service and support and good value for money.
Firstly, every experience I have had communicating with Retently has been a positive one. They always answer questions promptly and communicate effectively - no room for needless frustrations.
The software itself is very user friendly, easy to setup and use.
Retently has played a big role in helping us to retain customers, get quotes and testimonials and has also helped reduce churn by acting quickly on the feedback provided.
I was amazed with the response rates of the surveys we ran. It was much higher than previous systems and what we expected.
It is easy to set up and even more easy to analyse and visualize the results at the end with custom feedback tags and other visualization features.
Annex Cloud Loyalty Experience Platform logo
4.2
39

Customer loyalty, engagement, and retention solutions

learn more
Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.2
    Features
    4.1
    Customer support
    4.7
Pros and Cons from Annex Cloud Loyalty Experience Platform users   
avatar
avatar
avatar
+13
I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.
Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.
As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.
Some basic reporting was missing as default reports.
Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs.
The lack of analytics and launch of new features.
Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.
It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.
Solid loyalty tool with great customer support.
I have experienced great customer service with Annex Cloud. I rarely have to wait for a response when I send in a question.
We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed.
While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.
They always help when requested and seem to have a "client first" mentality.
The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.
The software seems to be fairly intuitive and easy to navigate and use.
Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.
I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.
Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.
As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.
Some basic reporting was missing as default reports.
Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs.
The lack of analytics and launch of new features.
Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.
It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.
Solid loyalty tool with great customer support.
I have experienced great customer service with Annex Cloud. I rarely have to wait for a response when I send in a question.
We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed.
While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.
They always help when requested and seem to have a "client first" mentality.
The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.
The software seems to be fairly intuitive and easy to navigate and use.
Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.
I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.
Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.
As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.
Some basic reporting was missing as default reports.
Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs.
The lack of analytics and launch of new features.
Their customer success team has also been very helpful setting up custom reports and data exports, providing best-in-class examples when continuing to optimize our program and much more.
It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.
Solid loyalty tool with great customer support.
I have experienced great customer service with Annex Cloud. I rarely have to wait for a response when I send in a question.
We went through an extensive vendor selection process and went with Annex because of their robust feature offering and strong underlying technology stack. We have not been disappointed.
While we are on an older version of their API, the newer version looks like an improvement in the right direction, taking things from good to great.
They always help when requested and seem to have a "client first" mentality.
The team helped greatly with integration and have made every effort to work with our team to ensure that the implementation went smooth.
The software seems to be fairly intuitive and easy to navigate and use.
Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.
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4.4
24

eCommerce and website management tool for restaurants

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Reviews Sentiment
Positive Reviews
Rating Breakdown
    Value for money
    4.1
    Ease of use
    4.4
    Features
    4.2
    Customer support
    4.3