Annex Cloud Pricing, Features, Reviews & Comparison of Alternatives

Annex Cloud

Customer marketing platform

4.14/5 (35 reviews)

Annex Cloud overview

What is Annex Cloud?

Annex Cloud is a cloud-based customer marketing platform which provides integrated customer loyalty, referral marketing, and user generated content solutions for brands and retailers. A range of loyalty program types are supported, including online, omni-channel, paid membership, social, and more.

With Annex Cloud, businesses can recruit and register customers for their custom loyalty solution. Customers can be rewarded for a variety of actions, such as making purchases, writing product reviews, referring friends, connecting on social media, sharing pictures, and more. Rewards can be earned whether customers are shopping in-store, online, or through a third-party retailer. Loyalty programs can be built into online and in-store checkout processes through native integrations with point of sale (POS) systems and eCommerce platforms.

Annex Cloud provides comprehensive reports and analytics to give users insight into revenue, liability, loyalty marketing success, and customer participation. The dashboard collates all loyalty metrics in an accessible interface, and scheduled reports deliver regular data for loyalty program optimization.
www.annexcloud.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States, United Kingdom

Supported languages

English
Annex Cloud screenshot: Annex Cloud lets users create loyalty programs which reward customers for specific actionsLoyalty White labeled App WalkthroughAnnex Cloud screenshot: Customers can rate and review products with Annex CloudAnnex Cloud screenshot: Annex Cloud displays customer reviews alongside productsAnnex Cloud screenshot: Users can create pop-ups in Annex Cloud to encourage customer registrationsAnnex Cloud: Customer Loyalty Software

Annex Cloud reviews

Value for money
Features
Ease of use
Customer support
  4.0
  4.1
  4.1
  4.6
Amy John

Best decision

Used daily for 1-2 years
Reviewed 2019-05-23
Review Source: Capterra

Very happy with the account management team and their attention to my business.

Pros
The right size for my business at the right price.

Cons
Some of the manual feeds to our website for display purposes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Gio White

We're Fans of Ratings & Reviews + Visual Commerce!

Used daily for 1-2 years
Reviewed 2019-02-14
Review Source: Capterra

Pros
Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website and improving conversion. The consumer-friendly interface and seamless integration with our website template feels and looks cohesive and has helped generate more product reviews than ever before. Not only are we benefitting from user submitted photos in our product reviews, but also now through Visual Commerce, we've been able to integrate with Instagram for sourcing customer photos and displaying them on our website. We were previously challenged by having so much great UGC out there with no way of showcasing it on our site, which we've found to also be great for social proof and improving conversion. Additionally, it has helped us foster community with our most devoted fans and give them a chance to be featured on our website and other marketing channels.

Cons
In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Robin Nettesheim

Pros and cons

Used daily for 2+ years
Reviewed 2019-01-29
Review Source: Capterra

Overall experience has been a positive one.

Pros
This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons
I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Stephanie Johns

Great Support!

Used daily for 1-2 years
Reviewed 2020-05-21
Review Source: Capterra

A+ on the ongoing support we have been receiving

Pros
The ongoing support we have received from the Annex Cloud team has been great. We are continually rolling out new regions and new features with the help from annex and their experience around best practices and strategy that have worked for their other clients.

Cons
We weren't able to implement using the cartridge which required a lot of customization on our side. I would imagine using the cartridge would make things much easier. There have been some limitations around functionality we have wanted, but the Annex team has been great in helping us get to where we want to be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Adrian Padilla

Cheers to Annex Cloud for helping us acheive our implementation timelines

Used daily for 6-12 months
Reviewed 2019-12-18
Review Source: Capterra

Our goal using Annex Cloud was to drive customers to our e-commerce channel. It's still too early to determine the lift, however we had more e-commerce sign-ups during this timeframe then this same timeframe last year. I'll report back soon to share the ongoing lift.

Pros
The Annex Cloud implementation team supporting us was available and adjusted to our needs as best as they could. Their solution is "out-of-the-box", however they made accommodations along the way to support our connections and data requirements, especially around our SSO security requirements.

Cons
Annex Cloud dashboard is iFrame based, which is a pro and con. We had to provide our scheme to their development team to display on our site, therefore we loose immediate control change needs, however the Annex Cloud team is responsive and provides "in-the-box" changes quickly. In addition, Annex Cloud's iFrame was a positive for our situation by reducing internal development lead time.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Annex Cloud pricing

Pricing options
Subscription
View Pricing Plans

Contact Annex Cloud for pricing information.

Annex Cloud features

API
Activity Dashboard
Activity Tracking
Email Integration
Reporting & Statistics

Automatic Notifications (223 other apps)
Calendar Management (196 other apps)
Contact Database (146 other apps)
Contact Management (149 other apps)
Custom Fields (161 other apps)
Customer Database (185 other apps)
Customizable Branding (236 other apps)
Customizable Reporting (182 other apps)
Customizable Templates (198 other apps)
Data Import/Export (209 other apps)
Electronic Payments (159 other apps)
Reminders (199 other apps)
Social Media Integration (193 other apps)
Surveys & Feedback (167 other apps)
Third Party Integration (259 other apps)

Videos and tutorials

Additional information for Annex Cloud

Key features of Annex Cloud

  • Advocate Management
  • Affiliate Marketing
  • Campaign Management
  • Customer Advocacy
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Partner List
  • Referral Tracking
  • Reward Distribution
  • Rewards Management
  • Social Engagement
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