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Annex Cloud

Customer loyalty, engagement, and retention solutions

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Annex Cloud Pricing, Features, Reviews and Alternatives

Annex Cloud product overview

What is Annex Cloud?

Annex Cloud is a cloud-based customer loyalty solution that provides integrated loyalty, engagement, and retention solutions for enterprises. A range of program types are supported, including online, omni-channel, paid membership, social, incentives, and more.

Key benefits of using Annex Cloud

- Combines best-in-class loyalty program management capabilities with powerful engagement modules to build attitudinal, emotional and empathic connections to your brand
- Highly configurable ecosystem
- The highest number of pre-integration packs into over 40 different platforms (Ecommerce/marketing solutions/CDP/ESP/CRM/POS etc.)
- Strategic designing of loyalty programs and ongoing-consultancy
- Most comprehensive set of loyalty solution/products

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

Documentation
In Person
Webinars
Live Online
Videos

Annex Cloud pricing information

Value for money

4.0

/5

37

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Annex Cloud features

Functionality

4.1

/5

37
Total Features35 3 categories

Most valued features by users

Reporting/Analytics
API
Reporting & Statistics
Activity Dashboard
CRM
Email Management
Campaign Management
Social Engagement

Functionality contenders

Annex Cloud users reviews

Overall rating

4.2

/5

37

Positive reviews

84%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.87/10
Rating distribution

5

4

3

2

1

12

19

6

0

0

Pros
I've loved working with Annex Cloud and would recommend evaluating them to any colleague in need of a Loyalty Partner.

Kyle B.

As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with.

Kyle B.

Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs.

Kyle B.

Cons
Searching for activity history is challenging. Too many unclear or similar sounding menu options that make it unclear as to where to search or what I can actually do on the site.

JF

Jermaine F.

Some basic reporting was missing as default reports.

GG

Giancarlo G.

The lack of analytics and launch of new features.

KN

Khanh N.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Annex Cloud Gives AOMC Tools to Grow!

Reviewed 3 years ago

Annex Cloud has provided our small business with the proper website tools to compete with the top players in our industry. Our customers love our reviews and rewards programs that fit seamlessly into our web shopping experience. Annex Cloud's team is always at our service to evolve and improve our programs to generate more growth!

Pros

It is custom built to fit in seamlessly with our brand.

Cons

We don't always have access to data we would like to control or adjust.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Best decision

Reviewed 3 years ago

Very happy with the account management team and their attention to my business.

Pros

The right size for my business at the right price.

Cons

Some of the manual feeds to our website for display purposes.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Pros and cons

Reviewed 3 years ago

Overall experience has been a positive one.

Pros

This software is very easy to use for the most part. My customers are able to post their questions with ease and review posted answers clearly and easily as well. It has definitely filled a need on our website as we find more and more folks wish to interact online.

Cons

I did with that we were able to place hyperlinks into the answers for customers to just click on. This did seem a bit problematic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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A great partner and Loyalty expert

Reviewed a year ago

I have definitely had a positive experience with Annex Cloud overall. I led the discovery and vendor selection phases of the development process as well as the implementation and Annex was straightforward and accurate at each phase of the process.

Pros

Annex Cloud has been extremely flexible and responsive to our Loyalty Software needs. As we've implemented complex and customized programs globally, we have developed strong partnerships with our Annex Representatives and they have been amazing to work with. They have vastly exceeded expectations as we've shifted to meet changing needs during the Covid-19 pandemic and the success of our programs have...

Cons

We have identified several gaps that are necessary for our business that respond to specific regulations in the global markets. Our reps [SENSITIVE CONTENT HIDDEN] have been very responsive and reasonable in balancing those requests with our other requirements and working with us to create delivery plans that work for both sides.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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We're Fans of Ratings & Reviews + Visual Commerce!

Reviewed 3 years ago
Pros

Annex Cloud offered us a much more robust way of educating users about our products though Ratings & Reviews. We had previously used Magento's default functionality and found it limiting. With Annex Cloud, we were able to add user submitted photos to our reviews and ask customers if they would recommend the product to someone else, which has been impactful with building social proof on our website...

Cons

In the beginning of our relationship there were integration related challenges that needed to be worked through, specifically for Visual Commerce to function properly. We had unique requirements for tagging UGC with items from our product catalog so that they would both appear in our gallery and on any relevant product display pages. It took some time to get it where we needed to be, but the Annex Cloud team remained committed and vigilant with their support. In the end they helped us get where we needed to be.

Annex Cloud FAQs and common questions

Annex Cloud has the following pricing plans:
Pricing model: Subscription


Annex Cloud has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Annex Cloud supports the following languages:
English


Annex Cloud supports the following devices:
Android, iPhone, iPad


No, Annex Cloud does not have an API available.


Annex Cloud offers the following support options:
Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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