Ameyo FusionCX - 2026 Pricing, Features, Reviews & Alternatives

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. With tools for managing omnichannel ticketing, agent productivity, operations automation, and more, FusionCX aims to help businesses to provide a seamless customer experience. Businesses are also able to create knowledge base and FAQ content in order to encourage customer self service and reduce the number of service enquiries.

In order to help businesses manage their customer service requests and queries, FusionCX provides an omnichannel helpdesk ticketing system which consolidates requests from a range of channels including email, phone, online chat, social media pages, mobile applications, and more. Tickets can be automatically prioritized and routed to the most suitable agent, and agents can view all of their pending tickets, in order of priority, in the unified desktop agent (UDA). Features such as automatic ticket creation, canned responses, IVR routing, CTI (computer telephony integration), customer interaction history, and more are designed to aid customer service agents in managing their customer requests.

Agent productivity can be tracked and managed within Ameyo FusionCX with tools including real-time insight into customer sentiment, one-step ticket resolution with LITE tickets, collaboration tools for ticket assistance and escalation, and real-time reports on agent productivity. FusionCX also aims to improve productivity by automating repetitive tasks such as ticket prioritization, merging, and routing, and feedback collection. Report dashboards can be built, consisting of the most relevant metrics for the business, including ticket resolutions by agent and average resolution time, and reports can be scheduled to be sent at predefined time intervals.