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Aspect Unified IP

4.4
(70)

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Enable inbound and outbound omni-channel contact.

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Aspect Unified IP Pricing, Features, Reviews and Alternatives

Aspect Unified IP FAQs

Q. Who are the typical users of Aspect Unified IP?

Aspect Unified IP has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

These products have better value for money


Q. What languages does Aspect Unified IP support?

Aspect Unified IP supports the following languages:
Chinese (Simplified), English, German, Japanese, Portuguese, Spanish


Q. Does Aspect Unified IP offer an API?

No, Aspect Unified IP does not have an API available.


Q. What level of support does Aspect Unified IP offer?

Aspect Unified IP offers the following support options:
24/7 (Live rep), Phone Support, Email/Help Desk, Chat

Aspect Unified IP product overview

What is Aspect Unified IP?

Today Alvaria has two proven and feature rich platforms that many of our customers rely on every day for inbound service and outbound engagement, Aspect Unified IP and Noble CC. Alvaria has taken the best of these solutions to form the Alvaria CX Suite for on-premises and private cloud deployments. Starting in early 2022.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Phone Support
Email/Help Desk
Chat

Training options

Live Online
Webinars
In Person
Documentation

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Aspect Unified IP features

Functionality

4.1

/5

70

Total features

22

2 categories

Most valued features by users

Reporting/Analytics
Chat/Messaging
Multi-Channel Communication
Live Chat
Alerts/Escalation
Email Management
Automatic Call Distribution
Call Center Management

Functionality contenders

Aspect Unified IP users reviews

Overall Rating

4.4

/5

70

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.35/10
Rating distribution

5

4

3

2

1

32

33

4

0

1

Pros
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
The product is easy to use and the customer support is outstanding. The product delivers above our expectations.
Cons
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The lack of integration API's, which make it difficult to have as single screen for all customer solutions.
Inability to get real time status of call in queue based on skills.

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