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Azuba CCM Platform
Turn fragmented communications into meaningful conversations
Last updated: February 2024
Azuba CCM Platform has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of Azuba CCM Platform?
Azuba CCM Platform has the following typical customers:
Large Enterprises
Q. What languages does Azuba CCM Platform support?
Azuba CCM Platform supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Azuba CCM Platform offer an API?
Yes, Azuba CCM Platform has an API available for use.
Q. What level of support does Azuba CCM Platform offer?
Azuba CCM Platform offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Azuba's Customer Communication Management (CCM) Platform is a communication hub designed to make talking to customers easier and more organized for a variety of businesses and industries. Azuba's powerful Platform puts all your communication methods – like letters, emails, text and app messages – in one place. Now teams can easily send personalized messages in over 80 languages, and customers receive information in a way that feels personal to them. Azuba is on a mission to cut through the complexity of communication so everyone can stay informed and connected.
Typical customers
Platforms supported
Support options
Training options
Starting from
No pricing info
Starting from
40
/user
Per month
Value for money
4.7
/5
3
Starting from
No pricing info
Value for money contenders
Functionality
5.0
/5
3
Total features
94
10 categories
Functionality contenders
Overall Rating
4.7
/5
3
Positive reviews
100
%
2
1
0
0
0
Overall rating contenders
Cliff V.
Health, Wellness and Fitness, 201-500 employees
Used daily for 2+ years
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Less work for IT, and increase productivity and control by our operations department. We are able to be flexible with our communications now, to respond quickly to our market.
The product is extremely reliable, and easy to change to keep up with business demand. Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time. Now, it's totally automated, except for a review queue where some letters are intentionally held until we are comfortable releasing them. Giving our users Napersoft CCM so they have control over letters and emails to generate has saved IT a lot of time and money, and increase operational productivity.
The user interface could use some updating, but it's still easy to navigate. When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.
steven k.
Insurance, 501-1,000 employees
Used daily for 2+ years
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Automation of daily, weekly, or monthly correspondence !!
Ease of use, setup, functionality, and Support !!!! This product has driven Us to automate most of our letters, reports, and EOB's.
No Cons to Napersoft CCM !!!! This product has never let this organization down !!! Any issue we ever had with this product Napersoft engineered a resolution !!!!!
Anthony C.
Used daily for 1-2 years
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Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.
+ Uses a familiar layout (Microsoft Word) to aid in letter template creation + Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support!) + Gives the team that creates letters to mail every day more ability to modify the templates than ever before + Archives our template changes (we see who and when a change was made) + Links common paragraphs used across multiple templates (this view was not possible with our previous software)
- I wish we could use it on the Google Chrome browser - We need better insight on when a template is migrated to production. We can see changes but not migrations. - We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.