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Azuba CCM Platform Logo

Turn fragmented communications into meaningful conversations

Last updated: February 2024

Azuba CCM Platform Pricing, Features, Reviews and Alternatives

Azuba CCM Platform FAQs

Q. What type of pricing plans does Azuba CCM Platform offer?

Azuba CCM Platform has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Azuba CCM Platform?

Azuba CCM Platform has the following typical customers:
Large Enterprises


Q. What languages does Azuba CCM Platform support?

Azuba CCM Platform supports the following languages:
English, Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese


Q. Does Azuba CCM Platform offer an API?

Yes, Azuba CCM Platform has an API available for use.


Q. What level of support does Azuba CCM Platform offer?

Azuba CCM Platform offers the following support options:
Chat, 24/7 (Live rep), Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Azuba CCM Platform product overview

What is Azuba CCM Platform?

Azuba's Customer Communication Management (CCM) Platform is a communication hub designed to make talking to customers easier and more organized for a variety of businesses and industries. Azuba's powerful Platform puts all your communication methods – like letters, emails, text and app messages – in one place. Now teams can easily send personalized messages in over 80 languages, and customers receive information in a way that feels personal to them. Azuba is on a mission to cut through the complexity of communication so everyone can stay informed and connected.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support

Training options

In Person
Live Online
Videos
Documentation

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Azuba CCM Platform pricing information

Value for money

4.7

/5

3

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Azuba CCM Platform features

Functionality

5.0

/5

3

Total features

94

10 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Chat/Messaging
Activity Dashboard
Multi-Channel Communication
Customizable Branding
Reporting & Statistics

Functionality contenders

Azuba CCM Platform users reviews

Overall Rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.67/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

Overall rating contenders

CV
AvatarImg

Cliff V.

Health, Wellness and Fitness, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Napersoft CCM is a great product that I am comfortable recommending to anyone.

Reviewed 6 years ago

Less work for IT, and increase productivity and control by our operations department. We are able to be flexible with our communications now, to respond quickly to our market.

Pros

The product is extremely reliable, and easy to change to keep up with business demand. Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time. Now, it's totally automated, except for a review queue where some letters are intentionally held until we are comfortable releasing them. Giving our users Napersoft CCM so they have control over letters and emails to generate has saved IT a lot of time and money, and increase operational productivity.

Cons

The user interface could use some updating, but it's still easy to navigate. When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.

sk
AvatarImg

steven k.

Insurance, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Fantastic Support and Product !!

Reviewed 6 years ago

Automation of daily, weekly, or monthly correspondence !!

Pros

Ease of use, setup, functionality, and Support !!!! This product has driven Us to automate most of our letters, reports, and EOB's.

Cons

No Cons to Napersoft CCM !!!! This product has never let this organization down !!! Any issue we ever had with this product Napersoft engineered a resolution !!!!!

AvatarImg
AvatarImg

Anthony C.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Extremely useful tool in creating letter templates for our team.

Reviewed 6 years ago

Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.

Pros

+ Uses a familiar layout (Microsoft Word) to aid in letter template creation + Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support!) + Gives the team that creates letters to mail every day more ability to modify the templates than ever before + Archives our template changes (we see who and when a change was made) + Links common paragraphs used across multiple templates (this view was not possible with our previous software)

Cons

- I wish we could use it on the Google Chrome browser - We need better insight on when a template is migrated to production. We can see changes but not migrations. - We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.

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