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CallerDesk Logo

Virtual telephony system for business communications

Table of Contents

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CallerDesk - 2026 Pricing, Features, Reviews & Alternatives

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CallerDesk overview

What is CallerDesk?

CallerDesk is a business telephony system using cloud-based virtual numbers. It is primarily used to handle customer calls and sales or marketing tasks. Callers can be intelligently handled with automated self-service options. As directed by programmable routing strategies, admins may also redirect calls to specified numbers.

As well as caller decisions, configuration aspects include time-based scheduling and agent break data. Toll-free numbers, an app, and web-based click-to-call functionality can be used to streamline calls directly from mobile platforms.

For monitoring and analytics, CallerDesk records every call. The voice auto survey function collects customer feedback and analyzes satisfaction levels. Call metrics can integrate with marketing drives, gathering data on call center service levels, sales call lead statuses, and conversion statistics. Data is processed to provide insights into priority targets, call return delays, and agent performance.

Key benefits of using CallerDesk

You can start your virtual call center in just 15 minutes of time without any hardware infra cost, with scalability & flexibility.

Starting price

15per user /
per month

Alternatives

with better value for money

CallerDesk’s user interface

Ease of use rating:

CallerDesk reviews

Overall rating

5.0

/5

1

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10
Rating distribution

5

4

3

2

1

1

0

0

0

0

CallerDesk's features

Features rating:

Access controls/permissions
Activity dashboard
Activity tracking
API
Application management
Auto-Dialer
Automatic call distribution
Blended call center
Call center management
Call disposition
Call list management
Call logging
Call monitoring
Call recording
Call reporting
Call routing
Call tagging
Call tracking
Call transfer
Callback scheduling
Caller id
Campaign management
Client portal
Communication management
Computer telephony integration
Contact management
CRM
Customer database
Customer history
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates
Email templates
Inbound call center
Interaction tracking
IVR
Knowledge base management
Manual dialer
Mobile access
Monitoring
Multi-Channel communication
Multi-Language
On-Demand recording
Outbound call center
Performance management
Performance metrics
Predictive dialer
Progressive dialer
Queue management
Real-Time analytics
Real-Time data
Real-Time monitoring
Real-Time notifications
Real-Time reporting
Real-Time updates
Recording
Reporting & statistics
Reporting/Analytics
Role-Based permissions
Search/Filter
Self service portal
Service level agreement (sla) management
Single sign on
SMS marketing
SMS messaging
SSL security
Surveys & feedback
Tagging
Third-Party integrations
Unified communications
Voice mail
VoIP
VoIP connection
Website integration
Widgets
Workflow management

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CallerDesk pricing

Value for money rating:

Starting from

15

/user

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about CallerDesk price and value

Value for money rating:

CallerDesk integrations (1)

Top integrations

CallerDesk support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Phone Support
Knowledge Base
FAQs/Forum
Email/Help Desk
Chat
24/7 (Live rep)

Training options

Documentation
Videos
Live Online
In Person
Webinars

CallerDesk FAQs

Q. What type of pricing plans does CallerDesk offer?

CallerDesk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of CallerDesk?

CallerDesk has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does CallerDesk support?

CallerDesk supports the following languages:
English


Q. Does CallerDesk offer an API?

Yes, CallerDesk has an API available for use.


Q. What level of support does CallerDesk offer?

CallerDesk offers the following support options:
Phone Support, Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, 24/7 (Live rep)

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