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Chatbase
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Build and train an intelligent chatbot powered by ChatGPT
Table of Contents
Chatbase - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Chatbase overview
Based on 73 verified user reviews
What is Chatbase?
Chatbase is a chatbot tool with key features that include chatbot functionality, automated responses, and more.
Who uses Chatbase?
Reviews for Chatbase come from a wide variety of industries, including marketing and advertising (12% of reviewers), computer software (12%), and health, wellness and fitness (10%). The most frequent use case for Chatbase cited by reviewers is chatbot development (75% of reviewers).
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Customization
Assistance
Chatbase’s user interface
Chatbase pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.0
Ease of use
4.6
Customer support
3.8
Reviews sentiment
What do users say about Chatbase?
Reviewers appreciate Chatbase for its user-friendly chatbot creation, quick deployment, and ability to automate customer service tasks. They find it easy to train chatbots on custom data, integrate them into websites, and use them for multilingual support, though some mention limitations with event triggers and language options. They value the efficiency it brings to handling repetitive queries and enhancing customer engagement.
Users report mixed experiences with customer support, noting that while some find it responsive and helpful, others encounter unresponsiveness and issues with refund policies. They feel that improvements in support and clearer communication are needed.
Select to learn more
Who uses Chatbase?
Based on 73 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
Chatbase's key features
GetApp's analysis of 29 verified user reviews collected between September 2023 and September 2023 identifies Chatbase's most critical features and summarizes user sentiment about those features.
Reviewers appreciate Chatbase's chatbot capabilities for its ease of setup and intuitive design. They find it valuable for answering questions, generating leads, and providing 24/7 support. Users report that it integrates well with custom knowledge bases, such as websites and documents, and is powered by advanced AI technologies like OpenAI's GPT-3.5 or GPT-4. They highlight its ability to deliver human-like conversational responses. However, some reviewers mention occasional inaccuracies and the need for manual adjustments to improve response quality. Of the 26 Chatbase users who gave detailed accounts of their use of Chatbot, 96% rated this feature as important or highly important.
Morne A.
General Manager
Brent F.
Creative Director
Users report that Chatbase's automated responses are highly effective for engaging customers and providing consistent support. They indicate that the chatbot's responses are based on the content provided, ensuring accuracy and relevance. Reviewers feel that automated responses save time by handling repetitive questions and directing users to the correct information. They say the quality of responses can be enhanced with manual adjustments. Some users note challenges with integration into CRM systems and occasional issues with response accuracy. Of the 19 Chatbase users who gave detailed accounts of their use of Automated Responses, 95% rated this feature as important or highly important.
See related user reviews
Barrie B.
Manager
Joshua K.
Pastor of Worship Arts and Media
All Chatbase features
Features rating:
Chatbase alternatives
Chatbase
Starting from
19
Per month
Intercom
Starting from
39
Per month
LiveAgent
Starting from
15
Per month
Birdeye
Starting from
No pricing info
Chatbase pricing
Pricing plans
Pricing details:
User opinions about Chatbase price and value
Value for money rating:
To see what individual users think of Chatbase's price and value, check out the review snippets below.
Verified reviewer
Anonymity request
Jim W.
Operations Manager
Chatbase integrations (3)
Top integrations
Chatbase support options
Typical customers
Platforms supported
Support options
Training options
Chatbase FAQs
Chatbase has the following pricing plans:
Starting from: $19.00/month
Pricing model: Free, Subscription
These products have better value for money
Q. What is Chatbase used for?
Discover the power of Chatbase for crafting a personalized chatbot that perfectly aligns with your brand's identity. With Chatbase, you have the flexibility to tailor your chatbot's personality to suit various projects or campaigns by modifying the base prompt. Whether you want your bot to adopt a casual, lighthearted tone or maintain concise responses, Chatbase makes it effortless. The platform simplifies the offline training of your chatbot by enabling you to upload a wide range of file formats, including Word documents, PDFs, and other text files. You can also utilize plain text from non-downloadable sources like emails and text messages for training purposes. Enhance your chatbot's knowledge base further by allowing it to explore your website for relevant answers when addressing user queries, particularly in customer support scenarios. Customization is a breeze with Chatbase! Personalize your chatbot's appearance by adding a profile picture, selecting from light or dark themes, and modifying the appearance of text bubbles. Additionally, you can tweak the chatbot's initial greeting, choosing from options such as self-introduction, offering assistance, or suggesting various solutions. Simplify user interactions with the inclusion of frequently asked questions as "suggested messages," enabling users to find answers quickly without overburdening your support team. The platform offers seamless integration, allowing you to embed the chatbot as a widget or iframe on your website by effortlessly pasting the HTML code. Specify a list of authorized domains to ensure the chatbot operates exclusively on your chosen sites. Harness the potential of the Chatbase API to establish seamless communication with your chatbot from any application, streamlining your workflow and enhancing user experiences. Elevate your customer service to new heights by incorporating ChatGPT into your chatbot, ensuring that customers receive the information they need with ease, all at their fingertips. ("And they didn't even have to request a manager!") Chatbase equips you with the complete toolkit necessary for developing, training, and integrating your chatbot into your website. Upgrade your customer service today with Chatbase and revolutionize the way you engage with your audience.
Q. Who are the typical users of Chatbase?
Chatbase has the following typical customers:
Freelancers, Large Enterprises, Non Profit, Small Business
Q. What languages does Chatbase support?
Chatbase supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese
Q. Does Chatbase offer an API?
Yes, Chatbase has an API available for use.
Q. What level of support does Chatbase offer?
Chatbase offers the following support options:
Email/Help Desk, Chat
