Chatlio Pricing, Features, Reviews & Alternatives

Chatlio

Live online customer chat through Slack

4.25/5 (4 reviews)

Chatlio overview

What is Chatlio ?

Chatlio is a monthly subscription-based product that allows starter, small, medium and enterprise businesses to provide live website chat to customers via Slack. By harnessing the existing technology behind the popular team-based communications app, users and Chatlio "operators" require no additional knowledge or client environment. The solution promises simple, quick setup by providing a lightweight chat widget that can be embedded into a corporate website or blog. This widget can be restyled and rebranded as required via flexible customization options, choosing from multiple built-in placement variations to present chat functionality to visitors in a convenient way. Messages and responses can be queued by creating rules-based triggers that react to certain behaviors or visits to certain pages at certain scheduled times. In addition, Chatlio automatically captures potentially valuable visitor information such as their location and target system/browser details that provide an overview onto to potential new marketing leads.

Additionally, Chatlio has been designed to perform consistently across desktop browsers and smaller mobile screens. Tested to function effectively on iOS or Android smartphones and tablets, the widget shrinks and re formats to fill viewports when opened. Extra notable features also allow for drag and drop file or image sharing, multiple language provision, emoji support, Chatlio Slack commands and a whole host of deeper developer possibilities thanks to CSS customization and a JS-based API.
chatlio.com

Pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

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Chatlio  screenshot: Chatlio leverages Slack to provide a live chat widget, supporting customer support and engagement within an existing websiteChatlio  screenshot: Add real time chat capabilities to a website or blog, simply by copying and pasting embeddable codeChatlio  screenshot: Chatlio requires no additional software, browser tabs or extensions aside from the embedded widget to leverage Slack-based online chatChatlio  screenshot: A number of widget styling options included the standard placement within the bottom right or left corners of the browserChatlio  screenshot: Multiple widget styles and positioning options include the sidebar, expanding to fill the right edge of the browser viewportChatlio  screenshot: The embeddable widget option allows users and developers to place the chat client anywhere, and within other containers and page elementsChatlio  screenshot: The system is capable of automatically capturing visitor data and displaying details including browser usage, local time, and moreChatlio  screenshot: Integrating seamlessly with the app, Chatlio makes a number of Slack commands availableChatlio  screenshot: The chat widget can be customized to match a website's branding and design, allowing advanced users to go further than the available options and use CSS insteadChatlio  screenshot: Trigger rules can be setup to automatically send out messages to visitors on certain pages, at certain times to stimulate engagementChatlio  screenshot: The Chatlio chat widget is designed to be mobile friendly, optimized and tested for iOS and Android devices
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Chatlio user reviews

Excellent
1

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  3.5
  4.0
  4.7
Christopher D.

Great for a team

Used monthly for less than 6 months
Reviewed 2019-07-17
Review Source: Capterra

Pros
All the features you will ever need for organising and tracking messages and requests Messages can be marked as unread Add a notification to a message Highlight a message

Cons
It is only available for teams and companies, you can't easily use it to just chat with your friends

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Serianna v.

Great easy chatting if you're already using Slack

Used weekly for 1-2 years
Reviewed 2019-06-06
Review Source: Capterra

Pros
It opens up a chat for you and has automated replies, making your chats very easy. It really works when you have a lot of customers on your website! I love the slack integration.

Cons
It's not always clear to me how to shut down a conversation. Also I couldn't get everything to work as smoothly as I wanted to. Minor things though.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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saurabh k.

Nice But Not Best

Used weekly for free trial
Reviewed 2019-06-03
Review Source: Capterra

Pros
Nice But Not Best. Havenot been using this now.

Cons
Nice But Not Best. Havenot been using this now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Anonymous

Works great, but unorganized

Used weekly for 6-12 months
Reviewed 2019-09-20
Review Source: Capterra

Wandering customers with questions can be helped this way.

Pros
Great tool that functions well with slack and makes it easy to reply to customers. Also great automated replies.

Cons
Expensive, and the chats aren't very organized. It's hard to find out what the shortcuts are and easy to lose track of chats

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Chatlio pricing

Starting from
$29/month
Pricing options
Free trial
Subscription
View Pricing Plans

A 30-day free trial is available on all packages, which include the following:

STARTER – $29 per month
BASIC – $49 per month
PRO – $99 per month
ENTERPRISE – $199 per month

Contact for a quote on bigger plan requirements.

Chatlio features

API
Chat/Messaging
Customizable Branding
Mobile Access
Reporting/Analytics
Third Party Integrations

Activity Dashboard (157 other apps)
Alerts / Escalation (197 other apps)
Alerts/Notifications (157 other apps)
Call Center Management (136 other apps)
Email Management (151 other apps)
Knowledge Base Management (176 other apps)
Live Chat (186 other apps)
Multi-Channel Communication (187 other apps)
Queue Management (135 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (178 other apps)
Self Service Portal (154 other apps)
Support Ticket Management (138 other apps)
Surveys & Feedback (158 other apps)

Additional information for Chatlio

Key features of Chatlio

  • Access the software remotely via mobile devices
  • Add customized logos and colors to the interface
  • Allows for integration with other systems/databases
  • An extended application or connectors that enables users to perform additional services with their current set of tools
  • Copy on the page or chat window encouraging the user to engage with the chat option
  • Create and automatically send premade copy in response to customer's messages
  • Digitally share a wide variety of media types
  • Engage in direct, instant messaging with consumers
  • Form to collect visitor contact information when live chat isn't available
  • Geographic location of visitors determines behavior of the software
  • Improve business process by accessing more features and applications by combining third party integrations
  • Informational updates that are delivered to users as soon as an event occurs
  • Integrate with your customer relationship management software to better connect all aspects of your business, especially your customers
  • Monitor activity of individuals who visit your website using cookies
  • Process of moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
  • Recognize and support multiple languages/dialects
  • Schedules are automatically created based on business need and employee availability and qualifications
  • Seamlessly integrates with 3rd party websites
  • Secure file sharing between multiple endpoints during remote sessions
  • Send mail based on customer behavior
  • Shortcuts for inputting frequently used messages
  • Sync important data to your mobile devices to use the software and its features without internet access
  • Track and manage the applications of potential future members
  • Track visitor in-time, out-time, and purpose of visits.
  • Transfer chats and organize messages between agents
  • View and track pertinent metrics
  • View messages sent by both parties during the chat conversation
View All Features

Benefits

Chatlio allows business teams and support staff to harness their existing Slack service to deploy live chat online customer chat capabilities without the need for new software or clients.

The system uses an embeddable widget that can be placed into a website or blog within minutes, allowing for styling and placement changes via a myriad of preferences or deeper CSS-based customization, and the JS-based developer API.

Chatlio is optimized to perform effectively on smaller screens, designed and tested to perform consistently across desktop browser and those on iOS or Android smartphone viewports.

By capturing useful visitor information automatically such as location, current page visit, IP address, payment plans, local time, browser and OS etc, support teams can gather an important insight into potential customer leads.

Scalable pricing plans offer monthly subscription options for Starter users right up to Enterprise, providing unlimited operators, multiple widgets for handling more than a single incoming channel, plus the ability to process 200-5000 conversation threads per month.