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Click2Coach
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce optimization software for contact centers
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Click2Coach - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: March 2026
Click2Coach overview
What is Click2Coach?
Click2Coach is a workforce optimization application that helps contact center supervisors and their agents evaluate and improve performance. Using the cloud software, supervisors can record agents' voice and screen during their calls with customers. You can also record keystrokes and the apps agents use before, during and after customer interactions.
These recorded sessions can be played back using Click2Coach's audio/video player. Supervisors can then annotate these recording and create custom evaluation forms to give to agents. You can also use the dashboard, reporting and analytics tools to continuously monitor agent performance and identify trending behavior.
Using this data, Click2Coach can help to identify which agents need extra training and in what areas. You can plan and author training sessions and material using the built-in training tools, or you can deliver coaching on the fly from within the app directly to agents desktops.
Click2Coach’s user interface
Click2Coach reviews
Overall rating
4.3
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.50/10
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Click2Coach's key features
Most critical features, based on insights from Click2Coach users:
All Click2Coach features
Features rating:
Click2Coach alternatives
Click2Coach
Starting from
25
/user
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15
/user
Per month
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/user
Per month
Genesys Cloud CX
Starting from
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/user
Per month
Click2Coach pricing
Value for money rating:
Starting from
25
/user
User opinions about Click2Coach price and value
Value for money rating:
Click2Coach support options
Typical customers
Platforms supported
Support options
Training options