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Convoso vs CallHippo Comparison

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Overview

Category Leaders

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations...

Category Leaders

CallHippo is a Virtual Phone System that is easy-to-use while offering robust functionality with advanced features, extensive...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

90

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

20

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

310

5

4

3

2

1

183

94

26

6

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

4.4

595

5

4

3

2

1

375

142

32

10

36

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.
I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.
My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.

Pros

Support is excellent, integrations is good with Pipedrive. Customer support is very responsive.
Overall a nice experience! like the features, clarity on dashboard(after your customer services helped me understand it better) and of course value for money.
It's one of the best software for call forwarding out there. I love that I can answer call on web dialer and on the app and on the go over the forwarder number.

Cons

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.
Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.
There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

Cons

But Even I cancelled my account, they did not remove my credit cards and charged me. This is against all privacy law (GDPR, PDPA....) We will make a complaint to the authorities.
They are pushy with discounts during 6 days. They refuse to refund after all.
I requested to cancel before the monthly charge and I was still charged. I do not feel confident in their communication because I feel that their team members have no idea what is going on.
  • Vendor responds to reviews
  • Last review23 days ago
  • Vendor responds to reviews
  • Last review18 days ago

Key features

  • Total features74
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Status Tracking
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management
  • Total features46
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • Answering Machine Detection
  • Archiving & Retention
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Tracking Metrics
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Collaboration Tools
  • Computer Telephony Integration
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • FCC Compliance
  • FTC Compliance
  • IVR
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • On-Demand Recording
  • Online Booking
  • Online Voice Transmission
  • Outbound Call Center
  • Performance Management
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Activity Management
  • Status Tracking
  • Text to Speech
  • Third-Party Integrations
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Workflow Management

Integrations

  • Total integrations17
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations21
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Twilio
  • Twitter/X
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM