Convoso vs Dialshree Comparison

Five9

8x8 Work

VICIdial

Genesys Cloud CX

Ameyo

Ameyo FusionCX

Compare Convoso and Dialshree based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or manual calls as well as email and web chat

8x8 Work: Your all-in-one collaboration hub - phone, video, messaging. Secure unified communication for every employee, anywhere, any device.

Convoso is the #1 dialer software for outbound lead gen contact centers. Our omnichannel solution solves the biggest frustrations call centers have with their dialer. Customers report dramatic increases in contact rates of up to 300%, delivering more conversions and significantly improved ROI.

Activity Dashboard

Activity Tracking

AI/Machine Learning

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Call Center Management

Call Disposition

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Computer Telephony Integration

Confirmations/Reminders

Contact Database

Contact Management

Customer Database

Customer History

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Data Import/Export

FCC Compliance

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

List Management

Manual Dialer

Monitoring

Multi-Channel Communication

Online Booking

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting & Statistics

Reporting/Analytics

Sales Activity Management

Third-Party Integrations

Voice Mail

VoIP Connection

Workflow Management

Convoso

Web-based

Dialler Manager

Product has helped tremendously to increase productivity and help our campaign and business grow with the amazing features that comes equipped with the product.

Divisional Sales Leader

I have learned so much due to their help and many others in the help department and I’m super grateful. I have lot more to learn and love digging into the admin platform and can’t wait to learn more.

My onboarding experience was amazing and super enjoyable. SENSITIVE CONTENT] and [SENSITIVE CONTENT] were incredible.

Director, Product Management

It has allowed for greater expansion of the business at a much faster clip. We are very pleased with our decision to go with Convoso.

Financial Analyst

Overall it is a great experience with extremely helpful staff and an easy to use system.

Convoso is a great software that has increased our connection rate to potential clients exponentially. Very easy to use and monitor our users as well.

We find the overall Convoso experience to be pleasant and effective. Our teams are stoked to use the tool.

Senior Manager 

User friendly, time-efficient, easy workflow setup, responsive customer support, can generate leads faster than manual dialing.

National Sales Director of Home Services

Have always had solid customer service and technical help at will.

The price for the extra features cost more than replacing the DID. The scam likely feature is not where it needs to be and it does not justify the cost.

Sales Manager

They have responsive support. Pretty intuitive functions/use.

It has lead management, a fully integrated PBX,  tons and tons of features that help optimize your operation and minimize the need for a admin to run it. It pretty much runs on auto pilot.

Call Center Manager

Our campaign has very specific needs and the software struggles to customize to our needs. In example, Reporting is restricted to dials when we need records as well.

Business Manager

The dialer is great, We had better connect rate with our lead however, some of the API integration and functionality on the list are still not fixed.

The customer support is 5 star, management is very professional and has my utmost respects. No other issues than the cost and the ROI.

Virtual Assistant

There would also be times that there's a delay. You might hear a phone call ending , you just need to click reconnect.

National Account Manager 

The only inconvenience we experience at times are network related & they are so rare we barely notice.

Ops Mnger

Being able to track our costs and conversion ratios better than ever before. Also our speed to contact seems to lead our peers evidence by speaking to lead companies and verify time from post to dial.

Convoso screenshot: Agent portal allows agents to monitor performance, view call queues and review trends.


Convoso screenshot: Get a holistic view on lists, campaigns or agent performance. Monitor agent wait time, understand call drop rates and view how your outbound initiatives are driving revenue.


Convoso screenshot: Businesses making outbound calls can now streamline caller ID management, increase call deliverability, and drive more revenue with Convoso’s suite of tools and services.


Convoso screenshot: With Convoso’s sales scripting tool, dynamic scripts are personalized to each lead based on data from your CRM or other third party sources, creating a better customer experience from “hello.” The scripts respond and update in real time – and so does your

Convoso screenshot: Convoso StateTracker™ is the only campaign management tool built specifically to support compliance with the new state laws [aka, Mini-TCPA laws] impacting outbound call centers. StateTracker allows Convoso customers to dial into complex state regulatory 

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

An all-in-one customer interaction suite powering over a billion interactions worldwide

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more.

DialShree is a cloud-based software designed to help businesses manage customer interactions. It can be deployed on any web server or cloud platform and can be used to manage interactions across multiple channels.

Access Controls/Permissions

Alerts/Escalation

Chat/Messaging

Collaboration Tools

Communication Management

Conferencing

Customizable Caller ID

Email Management

Email Templates

For Cloud Phone Systems

Knowledge Base Management

Live Chat

Macros/Templated Responses

Mobile Access

Multi-Channel Management

Multi-User Collaboration

On-Demand Recording

Performance Metrics

Prioritization

Real-Time Chat

Real-Time Notifications

Real-Time Updates

Ring Groups

Role-Based Permissions

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

SIP Trunking

SMS Messaging

Social Media Integration

Support Ticket Management

Surveys & Feedback

Text to Speech

Virtual Voicemail

VoIP

Dialshree

Android

Linux

Windows

IT Manager

Great experience with good support team. Very happy to work with [sensitive content hidden.

Amazing experience with team elision, they are quick and professional. Always happy to support and help.

Manager

Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

Deputy Manager Quality 

As a Quality Monitoring executive, I have enjoyed call recording applications, checking customer details, analysis on reports, etc., are designed in a wonderful way and user friendly also.

Customer support is excellent and great positive and proactive approach of entire team.

Sr. IT Eng.

Everything is perfect for our business, All modules helping us to improve our business.

SME (Subjet Matter Expert)

Overall it's a good application good to see the multiple iptions which help to create diffrent type of reports.

Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.

Manager-MIS 

Overall Quality is good, ease to use and modification option are available according to user business.

Team Leader

Great experience as getting proper support from Dialshree Team which is most important for all.

Herad-Customer Service

Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.

MIS 

Software is easy to use and features are very easy to understand. Money is worth for this software.

Head of Customer Service

Just need to update system time by time with real world problems. I think it is zero error solution.

RETAIL CALL CENTER

This software support all major technologies which help easy integrations with various software of company.

Director

Auto Dial for the CallBacks features is missing.

Sometimes call drop issue happens, but that is not frequent.

IT-Project Manager

We have customized many Api and features as  per our requirement which help us to improve our productivity and business.

Player Service Head

What ever you need can be done by the team under user specific development in no time.

Convoso vs Dialshree Comparison

Convoso

Dialshree

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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