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Crisp vs tawk.to Comparison (2026)
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Good recommendations?
Overview
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication.
tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
148
5
4
3
2
1
102
36
6
0
4
- Value for money
- Ease of use
- Features
- Customer support
4.6
345
5
4
3
2
1
223
102
13
3
4
- Value for money
- Ease of use
- Features
- Customer support
Pros
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Pros
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Andrea L.
Innovation Manager
Cons
Leandi M.
Product Manager and Conversational AI
Leandi M.
Product Manager and Conversational AI
Roberta L.
Head of Customer Operations
Cons
Harish K.
Lead Web Developer
Oscar S.
Operations Manager
Tristan W.
Creative Lead
- Vendor responds to reviews
- Last review5 months ago
- Vendor responds to reviews
- Last review4 months ago
Key features
- Total features102
- @mentions
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Human Handover
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Prioritization
- Proactive Chat
- Product Recommendations
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
- Total features23
- @mentions
- AI/Machine Learning
- API
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Campaign Management
- Campaign Segmentation
- Canned Responses
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer Engagement
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Document Storage
- Drag & Drop
- Email Alerts
- Email Automation
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- File Transfer
- Geotargeting
- Group Messaging
- Human Handover
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Marketing Automation
- Mobile Access
- Mobile App
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multi-User Collaboration
- Multiple User Accounts
- Natural Language Processing
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Personalization
- Prioritization
- Proactive Chat
- Product Recommendations
- Real-Time Analytics
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Response Management
- SMS Messaging
- Screen Sharing
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Template Management
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Two-Way Audio & Video
- Video Chat
- Video Conferencing
- Widgets
- Workflow Automation
- Workflow Management
Integrations
- Total integrations29
- Adobe Commerce
- Aircall
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- HubSpot CRM
- JIRA Service Management
- Jira
- Joomla
- Klaviyo
- Linear
- Make
- OpenCart
- Pipedrive
- PrestaShop
- Ringover
- Salesforce Platform
- Shopify
- Shopify Plus
- Slack
- Squarespace
- Telegram
- Trello
- Twilio Segment
- Twitter/X
- WHMCS
- Webflow
- Weebly
- WooCommerce
- WordPress
- Zapier
- Zen Cart
- Zoho CRM
- n8n.io
- Total integrations14
- Adobe Commerce
- Aircall
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- HubSpot CRM
- JIRA Service Management
- Jira
- Joomla
- Klaviyo
- Linear
- Make
- OpenCart
- Pipedrive
- PrestaShop
- Ringover
- Salesforce Platform
- Shopify
- Shopify Plus
- Slack
- Squarespace
- Telegram
- Trello
- Twilio Segment
- Twitter/X
- WHMCS
- Webflow
- Weebly
- WooCommerce
- WordPress
- Zapier
- Zen Cart
- Zoho CRM
- n8n.io
