CustomerWise Reviews

CustomerWise

Customer support and business process management

4.0/5 (3 reviews)

Bob Swetz

It's a bit complicated

Used daily for 2+ years
Reviewed 2018-07-15
Review Source: Capterra

Pros
There are a ton of features that come with this product. Our company has been using it to track help desk incidents for years and recently updated to the most recent version. The newest version is a bit easier to use than the one we had before and we are able to monitor a ton of information.

Cons
The new version is a bit slower than the previous one. Also, I find that trying to locate a specific incident ID is a bit cumbersome. If you don't have all the right filters selected you may not find it, so you have to adjust the filters (open, closed, etc.) until the search finds your item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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CustomerWise

Customer support and business process management

Craig Andersen

This software has allowed us to manage more customers and their needs with less people.

Used daily for 2+ years
Reviewed 2017-12-18
Review Source: Capterra

It help make our company better in it support offering to its customers.

Pros
Once implemented we developed new SOP that revolved around this system, which allowed us to become more proactive in our customer support, and manage more customer effectively, at any given time.

Cons
I'm not sure I have any issues with the software, other then it being web based, which tends to make it slightly slower, but the positive largely out weigh that concern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CustomerWise

Customer support and business process management

Marcy Bergman

Great CRM

Used daily for 6-12 months
Reviewed 2017-06-07
Review Source: Capterra

Easy collab and integration software for CRM

Pros
Love the ability to work remotely to collaborate. Easy to use software solution for customer service and support. Definitely would recommend.

Cons
No real cons that i have found so far. Might be a slight learning curve for someone not tech saavy.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CustomerWise

Customer support and business process management