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Dameware

Remote-access system support tool for IT professionals

Table of Contents

Dameware - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: October 2025

Dameware overview

What is Dameware?

Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks.

Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.

Key benefits of using Dameware

• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.

• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.

• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.

• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.

• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.

Starting price

540

Alternatives

with better value for money

Pros & Cons

Connectivity

Assistance

Navigation

Display

Compatibility

Responsiveness

Dameware’s user interface

Ease of use rating:

4.5

(244)

Dameware pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(4)

3-4(91)

5(149)

What do users say about Dameware?

Users say Dameware offers robust remote access and support tools, allowing them to troubleshoot, manage, and control machines across networks efficiently. They report that it streamlines IT workflows, reduces travel, and supports multiple screens, system diagnostics, and file transfers, making daily tasks easier and saving time and costs. They find the interface generally user-friendly, with customizable options and integration with Active Directory. Some mention the pricing can be high for smaller businesses, and occasional connection or screen resolution issues arise. They note reliable security features, including multi-factor authentication and credential management, but wish for easier external network support.

Select to learn more

Who uses Dameware?

Based on 244 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Hospital & Health Care

Information Technology and Services

Government Administration

Education Management

Others

Use cases

Remote Support

Remote Monitoring and Management

Remote Desktop

Help Desk

IT Service

Dameware's key features

Most critical features, based on insights from Dameware users:

Remote access/control

4.3

(13)

Screen sharing

4.5

(8)

Unattended access

4.3

(9)

File sharing

4.3

(7)

Real-Time chat

3.3

(6)

Access controls/permissions

4.5

(6)

All Dameware features

Features rating:

4.4

(244)

Troubleshooting

5.0

(1)

Monitoring

5.0

(1)

Event logs

4.0

(1)

Customizable reports

4.0

(1)

Mobile access

4.3

(3)

Customizable branding

4.3

(4)

File transfer

4.0

(3)

Chat/Messaging

(0)

For msps

(0)

Reporting/Analytics

3.8

(4)

Support ticket management

5.0

(1)

Session transfer

3.7

(3)

Session recording

3.3

(3)

Access management

(0)

Surveys & feedback

(0)

Role-Based permissions

(0)

Remote monitoring & management

(0)

Multiple user accounts

(0)

Multiple authentication methods

(0)

Audit trail

(0)

Mobile app

(0)

Authentication

(0)

Live chat

(0)

Knowledge base management

5.0

(1)

Automated routing

(0)

Dameware alternatives

Dameware

4.5

(244)

Starting from

540

Free trial

Free version

Ease of Use

4.4

Features

4.4

Value for Money

4.4

Customer Support

4.2

SysAid

4.5

(500)

visit website

Starting from

No pricing info

Free trial

Free version

Ease of Use

4.5

Features

4.5

Value for Money

4.5

Customer Support

4.5

Freshservice

4.5

(631)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

FixMe.IT

4.8

(389)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.5

Value for Money

4.7

Customer Support

4.7

Dameware pricing

Value for money rating:

4.4

(244)

Starting from

540

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about Dameware price and value

Value for money rating:

4.4

(244)

To see what individual users think of Dameware's price and value, check out the review snippets below.

“I enjoy the ease of use and the ability to create and save connections. File transferring is among my favorite feature.”

Stephen C.

IS Administrator

“A powerful utility with a great deal of functionality that can help different environment not only resolve issues & problems more quickly but also to run more smoothly the entire time.”