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Dameware
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Remote-access system support tool for IT professionals
Table of Contents
Dameware - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
Dameware overview
Based on 244 verified user reviews
What is Dameware?
Reviews for Dameware come from a wide variety of industries, including information technology and services (11% of reviewers), hospital & health care (11%), and government administration (10%). The most frequent use case for Dameware cited by reviewers is remote support (91% of reviewers).
What do users say about Dameware pricing?
Most users consider Dameware to deliver strong value for money, citing significant cost savings and comprehensive features at a reasonable price. Some reviewers feel it may not suit small businesses, and a few mention recent price increases.
Starting price
Alternatives
with better value for money
Dameware’s user interface
Dameware pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.4
Ease of use
4.4
Customer support
4.2
Reviews sentiment
What do users say about Dameware?
Reviews for Dameware come from a wide variety of industries, including information technology and services (11% of reviewers), hospital & health care (11%), and government administration (10%). The most frequent use case for Dameware cited by reviewers is remote support (91% of reviewers).
Select to learn more
Who uses Dameware?
Based on 244 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Dameware's key features
Most critical features, based on insights from Dameware users:
All Dameware features
Features rating:
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Dameware
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Dameware pricing
Starting from
540
User opinions about Dameware price and value
Value for money rating:
Of 23 reviews that provide robust commentary on Dameware's price and value, mention it in a positive light.
Most users consider Dameware to offer strong value for money, highlighting significant cost savings compared to other solutions and appreciating its comprehensive features at a reasonable price. Reviewers indicate that the licensing model, including options without recurring monthly charges and affordable one-time fees with maintenance, is a major benefit. Some users report that the software quickly pays for itself through time saved. However, some reviewers feel it may not be cost-effective for small businesses or individual users, and a few say the price has increased since acquisition, making it somewhat expensive for their needs.
, and
Dameware integrations (1)
Top integrations
Dameware support options
Typical customers
Platforms supported
Support options
Training options
Dameware FAQs
Dameware has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
These products have better value for money
Q. What is Dameware used for?
Dameware is a cloud-based tool that helps IT professionals deliver support and issue resolution remotely. Key features include remote access to sleeping/powered-off computers, system information and session details. The application uses encryption protocols, two factor authentication and multilevel permissions to secure user data. A communication module enables IT teams to connect with end users and discuss issues via chat and VoIP. Dameware’s ticketing system keeps track of support requests and lets IT staff add notes and assign tasks. Dameware comes with a system information functionality which gathers data such as BIOS, device details, Windows event logs and updates. It allows network teams to store and share troubleshooting information such as screenshots and session records. Support staff can view multiple monitors in a workstation and use a switch to toggle between screens. With the reporting engine, managers can track the help desk team’s performance on the basis of technician information and an end-user survey summary.
Q. What are the benefits of using Dameware?
• Dameware resolves issues with a low turnaround time as it connects to workstations within seconds.
• Support teams can access an end-user’s desktop remotely and can transfer files and fix problems.
• Dameware provides managers with granular access control so that they can monitor team members that access remote desktops.
• Support teams can use Intel VPro AMT technology with computers on sleep mode and reboot machines that are powered down.
• Teams can use Dameware’s chat feature to discuss issues with the end-user and resolve them more effectively.
Q. What languages does Dameware support?
Dameware supports the following languages:
Chinese (Traditional), English, French, Japanese, Portuguese, Spanish
Q. Does Dameware support mobile devices?
Dameware supports the following devices:
Android, iPad, iPhone
Q. Does Dameware offer an API?
No, Dameware does not have an API available.
Q. What level of support does Dameware offer?
Dameware offers the following support options:
Email/Help Desk, Chat, Phone Support, 24/7 (Live rep), FAQs/Forum, Knowledge Base
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