Dezide Pricing, Features, Reviews & Comparison of Alternatives

Dezide

Interactive Troubleshooting Guides

4.2/5 (5 reviews)

Dezide overview

What is Dezide?

Dezide is a platform for creating interactive troubleshooting guides that help you understand common recurring faults and the right way to start troubleshooting.

Distribute knowledge to a greater audience, internationally.

Improve management of information and make it better accessible in the field.

Keep the knowledge base updated with feedback and contributions from the field.

Train the junior engineers to a higher standard without excessive training cost.
www.dezide.com

Pricing

Starting from
€49
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe

Supported languages

English, Arabic, Chinese (Simplified), Chinese (Traditional), Czech and 17 other languages, Danish, Dutch, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Dezide screenshot: End user troubleshooter interfaceDezide Manufacturing - "On and Offsite Troubleshooting for the Manufacturing Industry"Dezide screenshot: End user troubleshooter interfaceDezide screenshot: End user troubleshooter menu interfaceDezide screenshot: Administration interface for the editorial teamDezide screenshot: Mobile interfacesDezide Telecom

Dezide reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.0
  5.0
Anonymous

email marketing made easy now

Used daily for 2+ years
Reviewed 2019-05-18
Review Source: Capterra

Pros
many unique Product you can see on Ads with Google Search. similarly your product automate advertising in ads and you can boost your sales and advertise your items

Cons
i am using this software but until i have nothing any problems

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Christian Yde

Dezide is a major lever in controlling costs in our Assurance and Fulfillment value streams

Used daily for 2+ years
Reviewed 2017-08-18
Review Source: Capterra

We have reduced our average fault correction time from 7 days to 3 days using Dezide in connection with other Measurement systems. It also allows us to switch procedures within minutes rather than spending weeks training people to understand the new ways of working.

Pros
Dezide API is easy to integrate to and provides full usage of the solution. We are using Dezide software to support our users in understanding and following our procedures and troubleshoot. The datacollection and automation possibilities in Dezide is outstanding, and allows us to automate many decisions. Dezide is strongest when combined with other business rules software like KIE Workbench (DROOLS), but it's very easy to connect Dezide to any data source and create a truly personalized and dynamic experience for the users. It also allows and invites you to be very creative, i.e. by spawning events in other systems and front-end by using its clever content tags. Above all, Dezide as a Company is incredibly fast to react to specific requests and always provides examplary support.

Cons
While it's not an issue if you have your own BI solution, the Dezide reporting is not very easy to use and mostly relies on replicating the database and letting other software generate reports, so be ready to support that to drive the full value.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Tine Mathiassen

Very difficult to use - also very limited in when it cal do

Reviewed 2016-01-17
Review Source: Capterra

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

Rating breakdown

Ease of use
Customer support

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Pieter Colen

Innovative tool that succeeds to hide complexity for endusers while allowing a lot of functionality

Used weekly for 2+ years
Reviewed 2017-08-23
Review Source: Capterra

Structured knowledge base Better distribution of known procedures/information Better customer experience: fixing problems in one time (first time fix)

Pros
Intelligent software that tracks users input and can adjust and report on it. Also users input can be easily (with minimal effort) given to improve the content of the tool. The possibility to link the application to other tools (data transfer & API-calls) can be very powerful.

Cons
The content management can improve: not enough support to maintain/control the content e.g. find outdated documents/duplicate pictures is difficult. Multiple languages are nicely supported but making sure all content is translated and up-to-date (in all languages) is tedious.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Viret Arthur

Liebherr Mining using Dezide Advisor tool

Reviewed 2015-01-27
Review Source: Capterra

The Dezide Advisor system helped us to : - Standardize the troubleshooting processes - Create a knowledge center based on our field service engineers feedbacks - Propose dynamic guides available worldwide and reachable on several hardwares Thanks to Dezide Customer service we are also able to customize the product to our needs.

Rating breakdown

Ease of use
Customer support

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Dezide pricing

Starting from
€49
Pricing options
One time license
Subscription
View Pricing Plans

Please contact Dezide for a custom quote

Dezide features

API (219 other apps)
Activity Dashboard (113 other apps)
Alerts / Escalation (74 other apps)
Automatic Notifications (105 other apps)
CRM Integration (88 other apps)
Chat (205 other apps)
Customizable Branding (121 other apps)
Email Integration (102 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (104 other apps)
Monitoring (107 other apps)
Multi-Channel Communication (109 other apps)
Multi-Language (74 other apps)
Real Time Monitoring (75 other apps)
Reporting & Statistics (128 other apps)
Social Media Integration (88 other apps)
Support Ticket Management (78 other apps)
Surveys & Feedback (88 other apps)
Third Party Integration (146 other apps)
Workflow Management (82 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Dezide

Key features of Dezide

  • Interactive Troubleshooting Guides
  • Reduce troubleshooting time
  • Fix errors on the first vist
  • Transfer skills faster
  • Train new employees faster
  • Distribute knowledge to a greater audience, internationally
  • Improve management of information and make it accessible
  • Update the knowledge base with contributions from the field
  • Train the junior engineers to a higher standard
  • Salesforce integration
  • SaaS or on-premise hosting
  • Easy to connect through API
  • SSO and user provisioning through IdP systems
  • IIoT integration for using machine data
View All Features

Benefits

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.

Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.

Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved.

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.