Dezide Pricing, Features, Reviews & Comparison of Alternatives

Dezide

Interactive Troubleshooting Guides

2.0/5 (2 reviews)

Dezide overview

Dezide is a platform for creating interactive troubleshooting guides that help you understand common recurring faults and the right way to start troubleshooting.

Distribute knowledge to a greater audience, internationally.

Improve management of information and make it better accessible in the field.

Keep the knowledge base updated with feedback and contributions from the field.

Train the junior engineers to a higher standard without excessive training cost.
www.dezide.com

Pricing

Starting from
€49
Pricing options
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, Europe

Supported languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 other languages, Dutch, English, Finnish, French, German, Hebrew, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish
Dezide screenshot: End user troubleshooter interfaceDezide Manufacturing - "On and Offsite Troubleshooting for the Manufacturing Industry"Dezide screenshot: End user troubleshooter interfaceDezide screenshot: End user troubleshooter menu interfaceDezide screenshot: Administration interface for the editorial teamDezide screenshot: Mobile interfacesDezide Telecom

Dezide reviews

Excellent
0
Very good
0
Average
1

Poor
0
Terrible
1

Value for money
Features
Ease of use
Customer support
  1.0
  3.0
  2.5
  3.0
Nick Smith

BEWARE if considering Rezi

Used daily for 1-2 years
Reviewed 2018-08-16
Review Source: Capterra

Awful customer service and a complete lack of care for our account. Lots and lots of broken promises and no-one wants to take any responsibility.The potential is all I can be positive about if it worked a quarter as well as they tell you pre-sale I would have more to say

Read the full review

Tine Mathiassen

Very difficult to use - also very limited in when it cal do

Reviewed 2016-01-17
Review Source: Capterra

We use it now but we are looking for a more easy and more "Modern" system. You cant filter search - Too difficult to use- Our sales people dont want to enter clients. it takes them too long.

Read the full review

Dezide pricing

Starting from
€49
Pricing options
One time license
Subscription
View Pricing Plans

Please contact Dezide for a custom quote

Dezide features

Knowledge Base

API (147 other apps)
Activity Dashboard (66 other apps)
Automatic Notifications (70 other apps)
CRM Integration (63 other apps)
Chat (149 other apps)
Contact History (64 other apps)
Customizable Branding (64 other apps)
Customizable Templates (52 other apps)
Email Integration (67 other apps)
Instant Messaging (78 other apps)
Monitoring (72 other apps)
Multi-Channel Communication (63 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (78 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (65 other apps)
Third Party Integration (83 other apps)
Ticket Management (56 other apps)
Workflow Management (58 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for Dezide

Key features of Dezide

  • Interactive Troubleshooting Guides
  • Reduce troubleshooting time
  • Fix errors on the first vist
  • Transfer skills faster
  • Train new employees faster
  • Distribute knowledge to a greater audience, internationally
  • Improve management of information and make it accessible
  • Update the knowledge base with contributions from the field
  • Train the junior engineers to a higher standard
  • Salesforce integration
  • SaaS or on-premise hosting
  • Easy to connect through API
  • SSO and user provisioning through IdP systems
  • IIoT integration for using machine data
View All Features

Benefits

Capture expert know-how in Dynamic Interactive Troubleshooting Guides using causes, probabilities, actions, questions, cost and time. Build hierarchies of guides to tackle even the most complex problems.

Build and maintain a taxonomy for classifying, categorizing and organizing items in the knowledge base to make sure technicians in the field can easily find the right knowledge at the right time.

Publish guides once and the platform automatically makes the guide available online, offline and for API integrations. Dezide puts the power of your problem resolution experts in the palm of your technicians anywhere in the world.

Learn from operational experience using the Guide Optimizer. Collective experience of all users is analyzed and guides are automatically updated using machine learning.

Feedback provided at any time during troubleshooting enables users to comment on the content or request missing troubleshooting steps. This makes sure, that the knowledge base is continuously updated and improved.

Turn the combination of our software platform and your expert troubleshooting knowledge into a product that you can sell to your dealers and customers to make a profit.