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Efecte IT Service Management Logo

IT service management software

Table of Contents

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Efecte IT Service Management - 2026 Pricing, Features, Reviews & Alternatives

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Efecte IT Service Management overview

What is Efecte IT Service Management?

Efecte is an IT service management software designed to help businesses of all sizes manage and track utilization of IT related services within the organization. The platform enables enterprises to consolidate and organize services, people, IT practices, digital assets and more via a unified portal.

Efecte lets organizations improve employee experience with the omnichannel approach. Users can ask questions using self-service offerings, open a direct line to the service desk with chat or search knowledge base articles. Teams can visually review links and relations between items, people, services, or any data. Efecte visual analyzer allows users to see complex connections and hierarchies between any data quickly.

Key benefits of using Efecte IT Service Management

• Embrace agile ITSM Using Kanban boards and tools promoting self-organization.
• Streamline end-user interactions using our intuitive self-service portal.
• Simplify reporting and task management with standard or custom reports and dashboards and automate any process using our intuitive drag-and-drop workflow engine.
• Get started from day one with the out-of-the-box practices, workflows, and reports within Efecte ITSM.

Starting price

Free

Alternatives

with better value for money

Efecte IT Service Management’s user interface

Ease of use rating:

Efecte IT Service Management reviews

Overall rating

4.6

/5

11

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.82/10
Rating distribution

5

4

3

2

1

7

4

0

0

0

Pros
“Virtual Coach is also a really good extra help in solving tickets.”
EK

Essi K.

ICT-Specialist

“Easy to use and agile to develop all the features needed in order to successfully run service management.”
JS

Jukka S.

Service Manager

“We are using efecte service management as enterprise service management tool, not just IT. Support and consulting services has been very good.”
JT

Juhamatti T.

IT manager

Cons
“Because Efecte is so highly configurable, you can easily work your way into a sort of a trap. If you deviate too much from the default configuration, you might end up in a dead end over the years.”
LN

Lauri N.

Development manager

“The problems my team is solving with Efecte are customer facing incidents on production deployed by us. The concern is immediately addressed through efecte.”
Verified reviewer profile picture

Riya J.

Developer

Who uses Efecte IT Service Management?

Based on 11 verified user reviews.

Company size

Enterprises

Midsize Businesses

Small Businesses

Top industries

Information Technology and Services
Civil Engineering
Electrical/Electronic Manufacturing
Government Administration
Others

Use cases

ITSM

Efecte IT Service Management's key features

Most critical features, based on insights from Efecte IT Service Management users:

Change management
Incident management
Problem management
Service level agreement (sla) management
Self service portal
Knowledge base management

All Efecte IT Service Management features

Features rating:

Configuration management
Asset tracking
Access controls/permissions
Dashboard creation
Drag & drop
Email management
Help desk management
Inventory management
Multi-Channel communication
Prioritization
Project management
Release management
Reporting & statistics
Service catalog
Support ticket management
Support ticket tracking
Surveys & feedback
Task management
Third-Party integrations
Workflow management
Activity dashboard
Activity tracking
Alerts/Escalation
Alerts/Notifications
API
Approval process control
Asset lifecycle management
Availability management
Capacity management
Chat/Messaging
CMDB
Contract/License management
Customizable branding
Customizable fields
Customizable forms
Customizable reports
Customizable templates

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Efecte IT Service Management pricing

Value for money rating:

Starting from

Empty state illustration for "No pricing info"

No pricing info

Pricing details
Subscription
Free trial
Free plan
Pricing range

User opinions about Efecte IT Service Management price and value

Value for money rating:

To see what individual users think of Efecte IT Service Management's price and value, check out the review snippets below.

“Virtual Coach is also a really good extra help in solving tickets.”
EK

Essi K.

ICT-Specialist

“Easy to use and agile to develop all the features needed in order to successfully run service management.”
JS

Jukka S.

Service Manager

Efecte IT Service Management integrations (2)

Top integrations

Efecte IT Service Management support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)

Training options

In Person
Live Online
Videos
Documentation

Efecte IT Service Management FAQs

Q. What type of pricing plans does Efecte IT Service Management offer?

Efecte IT Service Management has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Efecte IT Service Management?

Efecte IT Service Management has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does Efecte IT Service Management support?

Efecte IT Service Management supports the following languages:
English, Finnish, German, Swedish


Q. Does Efecte IT Service Management offer an API?

Yes, Efecte IT Service Management has an API available for use.


Q. What level of support does Efecte IT Service Management offer?

Efecte IT Service Management offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

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