App comparison
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Efecte IT Service Management
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7
4
4
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT service management software
Last updated: September 2026
Efecte IT Service Management Alternatives & Competitors (2026)
Top 4 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
NinjaOne
Cloud-based unified IT operations platform for MSPs
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Alerts/Escalation
4.6/5
Alerts/Notifications
4.4/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
API
N/A
Remote Monitoring and Management
Cloud-based IT management platform for MSPs
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.7/5
Access Controls/Permissions
4.5/5
Alerts/Notifications
4.4/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
SysAid
Cloud-based AI ITSM & ESM platform for all sizes
Value for money
Starting price
No pricing info
0.1
Functionality
Approval Process Control
4.8/5
API
4.7/5
Alerts/Notifications
4.6/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Asset Lifecycle Management
N/A
Freshservice
A complete IT service management (ITSM) tool for business
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
API
4.3/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
Zendesk Suite
AI powered customer service across all channels
0.3
Value for money
Starting price
No pricing info
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Access Controls/Permissions
N/A
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Activity Dashboard
N/A
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
4.5/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
API
N/A
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Activity Dashboard
N/A
0.2
Value for money
Starting price
No pricing info
Functionality
Alerts/Notifications
4.5/5
Alerts/Escalation
4.3/5
Activity Tracking
4.3/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Asset Lifecycle Management
N/A
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Asset Lifecycle Management
5/5
Activity Tracking
4.7/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Asset Tracking
N/A
0.5
Value for money
No pricing info
Starting price
No pricing info
0.2
Functionality
Analytics
5/5
Access Controls/Permissions
4.4/5
API
4.3/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Approval Process Control
N/A
0.1
Value for money
No pricing info
Starting price
No pricing info
0.3
Functionality
Access Controls/Permissions
4.8/5
Alerts/Escalation
4.5/5
API
4.5/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Availability Management
N/A
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.4/5
Asset Tracking
4.3/5
Alerts/Notifications
4.2/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Availability Management
N/A
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
5/5
Activity Dashboard
4/5
Active Directory Integration
N/A
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Asset Lifecycle Management
N/A
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Escalation
5/5
Audit Management
5/5
Alerts/Notifications
4.6/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Access Controls/Permissions
N/A
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
API
5/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Access Controls/Permissions
N/A
0.1
Value for money
Starting price
No pricing info
Functionality
Alerts/Escalation
5/5
API
5/5
Alerts/Notifications
4.7/5
Top Features
Asset Tracking
4.7/5
Availability Management
3/5
Asset Tracking
N/A